intel HD graphics 3000 ( stop display to second monitor)

idata — Wed, 18 May 2016 06:52:37 GMT

i have been using the samsung laptop for two years now and all the while i could display to the secondary monitor or projector. Suddenly today it could not display to my second monitor for unknown reason. just like that.

when i checked the Intel graphic control panel, the options to extend the display to secondary monitor is gone and only left with built-in display.

i have attached the information here. need help!.

System Information

------------------

Time of this report: 5/18/2016, 14:06:23

Machine name: USER-PC

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)

Language: English (Regional Setting: English)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: 530U3BI/530U4BI/530U4BH

BIOS: Phoenix SecureCore-Tiano(tm) NB Version 2.1 05XK

Processor: Intel(R) Core(TM) i5-2467M CPU @ 1.60GHz (4 CPUs), ~1.6GHz

Memory: 6144MB RAM

Available OS Memory: 6038MB RAM

Page File: 2209MB used, 9973MB available

Windows Dir: C:\WINDOWS

DirectX Version: 11.1

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10586.0000 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_C0C7144D&REV_09

Display Memory: 4057 MB

Dedicated Memory: 1038 MB

Shared Memory: 3019 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC0300

Native Mode: 1366 x 768(p) (60.072Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.4229 (English)

Driver Version: 9.17.10.4229

DDI Version: 11.1

Feature Levels: 10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported

Hybrid Graphics GPU: Not Applicable

Power P-states: Not Applicable

Driver Attributes: Final Retail

Driver Date/Size: 27-May-15 12:00:00 AM, 12814752 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-8172-CDE0B7C2C535}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0xC0C7144D

Revision ID: 0x0009

Driver Strong Name: oem50.inf:5f63e534c4a6341c:iSNBM0:9.17.10.4229:pci\ven_8086&dev_0116

Rank Of Driver: 00DE2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_Al...

Re: intel HD graphics 3000 ( stop display to second monitor)

idata — Fri, 20 May 2016 00:49:16 GMT

Hi dennislim4005,

I noted you upgraded the operating system of your laptop to Windows 10. I suggest you to do the following. Go to device manager, Display Adapters, right click over Intel® HD 3000 graphics driver, select uninstall, check the delete option. Then, restart the system and run Windows 10 update.

The newer drivers (Chipset, Audio, Graphics and more) for your computer are going to be provided with Windows 10 update only.

I suggest you to visit Samsung support website and review if there is any newer BIOS version.

http://www.samsung.com/us/support/downloads

Regards,

Mike C

Re: intel HD graphics 3000 ( stop display to second monitor)

RSERI1 — Wed, 20 Jul 2016 14:52:03 GMT

Hi,

Here we have the same issue on already 10 HP 8200 desktops

Second monitor goes blank without display.

Uninstall and reinstall driver 9.17.10.4229 resolve the issue.

When display is off, we see "display not detected" and driver tell that i am on a laptop and propose me an output trough Intel Widi.

Really strange.

Any help would be appreciated.

Re: intel HD graphics 3000 ( stop display to second monitor)

idata — Mon, 25 Jul 2016 18:48:02 GMT

Hi RenaudS,

I reviewed the system configuration of your PCs and there is a compatibility issue with Windows 10. There are no drivers available. I suggest you to uninstall and delete the current driver and run Windows 10 update. The tool will install the best graphics driver for your pc; however, you might experience random issues.

HP Compaq 8200 Elite Small Form Factor PC - Overview

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03412787# N10013 http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03412787# N10013

Mike C

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