topic Re: Windows 7 media center crash in igdumd32.dll in Graphics

Windows 7 media center crash in igdumd32.dll

idata — Fri, 28 Oct 2011 20:10:46 GMT

I have big problem at switching channels on HD or during viewing HD channels. Windows Media Center periodically crach with error in igdumd32.dll.

Windows gives me the following crash information:

Stopped working

APPCRASH

Application Name: ehshell.exe

Application Version: 6.1.7600.16385

Application Timestamp: 4a5bccdc

Fault Module Name: igdumd32.dll

Fault Module Version: 8.15.10.2509

Fault Module Timestamp: 4e5e8fd6

Exception Code: c0000005

Exception Offset: 000f90b7

OS: 6.1.7601.2.1.0.256.48

Language code: 1049

HW configuration:

1. Intel i3 2100T

2. Asus P8H61M

3. Kingmax DDR-III 2GB PC3-10600 1333MHz

4. Seagate 320Gb

5. FSP power supply 120W

SW configuration:

1. Windows 7 SP1

2. Intel graphics driver 8.15.10.2509

3. Bios 1102

4. Bios settings set by default

5. DVBLink 4.0

Are there any ideas why it happens?

Re: Windows 7 media center crash in igdumd32.dll

idata — Mon, 31 Oct 2011 21:01:15 GMT

In order to better isolate your issue, we need more detailed information on the specific error. Please reply to this e-mail with the answers to the following questions:

- When did this issue first happen?

- Are you able to play other HD Videos on the system?

- What troubleshooting have you performed so far?

We will be looking forward to helping you fix your computer's problem.

Re: Windows 7 media center crash in igdumd32.dll

idata — Tue, 01 Nov 2011 08:16:10 GMT

When did this issue first happen?

I purchased i3 2100T and set it up as htpc (Windows media center + DVBLink 4.0) in July 2011. The issue was happening since there since day one.

Are you able to play other HD Videos on the system?

Yes. The problem happens only when switching live TV HD channels or during viewing live TV HD channels in Windows MediaCenter. The TV comes from satellite.

What troubleshooting have you performed so far?

1. Tried different drives (from CD 02.2011, 04.2011 and last 08.2011)

2. Stress tests (s&m, 3dmark 2006, prime95) all Ok.

3. BIOS settings. Graphics memory buffer - 512M, Power saving Off, Memory timing default.

4. Different hardware configuration. i3 2100T + Nvidia GT240 or Amd X2 245 + amd HD3200 all Ok on the same signal/MediaCenter configuration.

It also looks like the problem happens not only to me. I have found the following links on the Internet that apparently describe the same issue:

http://dvblogic.com/phpBB3/viewtopic.php?f=56&t=14489 http://dvblogic.com/phpBB3/viewtopic.php?f=56&t=14489

http://www.avsforum.com/avs-vb/showthread.php?t=1227937 http://www.avsforum.com/avs-vb/showthread.php?t=1227937

/message/126965# 126965 http://communities.intel.com/message/126965# 126965

/message/77797# 77797 http://communities.intel.com/message/77797# 77797

Re: Windows 7 media center crash in igdumd32.dll

idata — Wed, 02 Nov 2011 13:04:25 GMT

Hi,

i have exactly the same issue. Tried older/newer drivers. Checked the complete system.

ReInstalled the system. But MCE keeps crashing with your posted error message.

My system is:

-Intel Core i3-2105

-Gigabyte H67MA-USB3-B3

-Crucial CT064M4SSD2 64GB SSD

-Kingston KHX1333C9D3K2/4G 4GB

Thanks, in hope for a solution.

Cutter

Re: Windows 7 media center crash in igdumd32.dll

idata — Wed, 02 Nov 2011 14:04:06 GMT

Sorry, I have made a mistake in my first post.

I use memory Kingston "ValueRAM" KVR1333D3S8N9/2G.

Re: Windows 7 media center crash in igdumd32.dll

idata — Sun, 06 Nov 2011 22:48:41 GMT

Same problem here.

Gigabyte H67N-USB3-B3 with Intel onboard graphics.

Windows 7 Media Center sometimes craches in Live TV Mode when changing channel away form HD or to HD.

I'm using DVBLogic DVBLink TVSource. I think it would be interessting if the crash only happens on systems where DVBLogic DVBLink software is installed.

Question to Cutter: Do you have software from DVBLogic DVBLink installed on your system?

Thanks & Bye!

Re: Windows 7 media center crash in igdumd32.dll

idata — Mon, 07 Nov 2011 08:56:23 GMT

Hi,

no, i do not use DVBLogic DVBLink. I have just installed my tv card drivers and use media center directly.

(DVB-S2 Card from Digital Devices).

I workaround now with an additional Nvidia graphics card.

Intel HD graphic drivers are crap.

Regards

Cutter

Re: Windows 7 media center crash in igdumd32.dll

idata — Tue, 08 Nov 2011 08:43:07 GMT

@gerd.meier51

What memory is used?

Re: Windows 7 media center crash in igdumd32.dll

idata — Wed, 09 Nov 2011 11:32:04 GMT

@Jose_Intel

Are there any news on resolving the issue?

Do you need any more information on crash from me?

Re: Windows 7 media center crash in igdumd32.dll

idata — Fri, 11 Nov 2011 21:25:06 GMT

Jose,

we are facing the same issue.

Windows 7 Media Center sometimes craches in Live TV Mode when changing channel away from HD or to HD TV Channels.

It also can happen when using fast forward or backward or skipping some seconds. The Problem is very hard to reproduce,

as it happens very sporadic. it´s poosible the Media Center crashes and then it works again the hole day with out any issue.

I could not map it to a heat problem.

This happens under Windows 7 SP1 and Windows Embedded 7 Standard SP1

Faulting application name: ehshell.exe, version: 6.1.7601.17631, time stamp: 0x4e253747

Faulting module name: igdumd32.dll, version: 8.15.10.2476, time stamp: 0x4e415161

Exception code: 0xc0000005

Fault offset: 0x000f9077

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

HW configuration:

1. Intel i3 2100T

2. Intel DH61AG

3. Kingston HyperX DDR3-1333, CL7-7-7-20, 1,5V

4. Intel SSD 310 mSata

5. power supply 150W

6. BluRay Slim Drive

SW configuration:

1. Windows 7 SP1 and also on the W7 Embedded SP1

2. Intel graphics driver 8.15.10.2476 / 8.15.10.2509

3. Bios 31

4. Bios settings set by default

Do you need more Infomation ?

Please help ?

DanB

Re: Windows 7 media center crash in igdumd32.dll

idata — Sat, 12 Nov 2011 07:31:33 GMT

@Jose_Intel

May be a problem in compatibility with memory Kingson?

Re: Windows 7 media center crash in igdumd32.dll

idata — Sun, 13 Nov 2011 02:12:12 GMT

I have two systems with the media center crash in igdumd32.dll problem.

In the frist system there is Kingston memory installed.

In the secound system i have to look. I will let you know.

Re: Windows 7 media center crash in igdumd32.dll

idata — Sun, 13 Nov 2011 12:30:09 GMT

@all

Maybe we should also report how often and on what circumstances it happens. also if

someone already has a method to provke the crash. this would speed up the process here.

i will start:

the behavior on my system is very random, on some days nothing happens, on other days it happens more often.

i see no problem with heat or can map it to any other facts. the only static fact is that it is with 95% in combination

of HD TV. i also had it with hd recordings. i will always get an entry in the event log.

Re: Windows 7 media center crash in igdumd32.dll

idata — Fri, 18 Nov 2011 20:41:18 GMT

Same behavior with my HTPC

Very frustrating issue, but i'm glad to be not alone.

My system:

Intel i3 2100t

Dh67bl

2x 2gb kingston low profile ddr3

80gb intel 320 ssd

Lg Ca30 slot in bd slim drive

Pico psu 160xt

Tevii s480 pci v 2.0 dvb s2

....

Issue comes up when switching to or from hd channel to normal one... (sometimes 😉 )

Fresh new installation of win7 32bit

Newest drivers & bios

What i have tried with no succes:

Changed ssd, bios, driver, psu

bios settings, driver settings

Fresh new win7 installation...

Stress testing ram, cpu, ssd...

Re: Windows 7 media center crash in igdumd32.dll

idata — Fri, 18 Nov 2011 20:53:00 GMT

I have Kingston memory in both systems. I believe we all have Kingston memory in use.

I will replace in one of my systems the Kingston memory by Corsair memory. I will report.

Re: Windows 7 media center crash in igdumd32.dll

idata — Sat, 19 Nov 2011 11:01:57 GMT

I'm so glad I found this thread. I knew I was not alone but previous posts referred to tweaking with the Memory voltages.

Another gentelemen http://forum-en.msi.com/index.php?topic=138787.msg1038898 http://forum-en.msi.com/index.php?topic=138787.msg1038898 reported a specfic relationship with Intelgraphics.

(which makes sense given the crash happens in an Intel module.. 🙂 but he has aperentlyu swapped hardware and tested with many different configurations.

As soon as he replaced the video card with an AMD the problem was gone.

My setup is an Intel DH76CF board and I also use the integrated graphics over HDMI.

Before this board I had the DH57JG, in which I had never seen/experienced the specific crash.

As soon as I switched to this new board, the problem has been there a few times a week, sometimes days not, then 3 times in a row.

I don't have DVBLink, but I use 2 USB attached Anysee DVB-C tuners and their latest drivers.

My troubleshooting consited of:

- Swapping memory (since other threads indicated that might be the rootcause) but no luck

My first memory was Corsair (sorry no further details without opening the box)

- Alwas updating to latest BIOS and Intel Graphics driver

- Clean install with only the basics to use Media Center (tuners)

The crash mainly occurs when starting or switching TV channels (Live TV), but I have also seen this (less frequently though) when starting

recorded TV Shows. To me this proves that it is not related to the TV Tuner driver as that driver is not used when playing back recorded TV.

I believe it is HD noly, but cannot confirm, all the channels I use most are HD.

I have not seen this wth DVD/Bluray playback, or any other movie format.

Knowing that there are more people with different hardware configurations and the same crash, makes me stop researching memory.

(I was about to buy another memory kit, just to see if that would help.)

I'm hopefull that now this is documented on an intel board it will become more visibile and that a driver/bios update at some point will fix it.

I'm done trying reinstallations and different driver combinations, my hope is on drive and bios updates to fix this.

Happy to report more information from my system, as I will keep monitoring this thread.

Re: Windows 7 media center crash in igdumd32.dll

idata — Sat, 19 Nov 2011 11:08:25 GMT

Hi pvandam,

did you use Kingston memory when you had the problems with the Intel onboard graphics?

Re: Windows 7 media center crash in igdumd32.dll

idata — Sat, 19 Nov 2011 11:14:21 GMT

I've test with 2 different types. My first was Corsair, and the second was a less known brand (not Kingstonn definitely).

Both consited of 2 modules, making up 4GB and had different speeds.

I would have to open up both systems to get more details, but I'm starting to be more convinced that it is not memory related.

Some people might have been able to solve it by tweaking memory, but the situation clearly needs better handing in the driver.

Re: Windows 7 media center crash in igdumd32.dll

idata — Sat, 19 Nov 2011 11:22:39 GMT

For completeness, here's the infor from my latest crash:

Stopped workingPad naar toepassing met fout: C:\Windows\ehome\ehshell.exeProbleem met handtekeningNaam van probleemgebeurtenis: APPCRASHApplication Name: ehshell.exeApplication Version: 6.1.7600.16385Application Timestamp: 4a5bccdcFault Module Name: igdumd32.dllFault Module Version: 8.15.10.2509Fault Module Timestamp: 4e5e8fd6Exception Code: c0000005Exception Offset: 000f90d0Versie van besturingssysteem: 6.1.7601.2.1.0.256.1Landinstelling-id: 1043Extra informatie over het probleemBucket-id: 2611253186

Re: Windows 7 media center crash in igdumd32.dll

idata — Sat, 19 Nov 2011 11:26:41 GMT

I tried to clock down memory, using lower speed to be more stable - no success (giving a bit more voltage also has no effect)

In every setting Memtest86+ does not find any Memoryfailures.

The Problem occuered even when using VGA Monitor (DVI to VGA), it's not HDMI specific!

It must be an Intel Integrated Video driver issue...