tópico Re: Asus N551vw - Display Driver Stopped Working And Has Recovered na Graphics

Asus N551vw - Display Driver Stopped Working And Has Recovered

MDana2 — Tue, 29 Mar 2016 06:57:42 GMT

Product Name: Asus N551vw Notebook

Operating System: Microsoft Windows 10 Pro (64-bit)

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I bought this notebook 3 Weeks Ago :

Intel i7-6700HQ CPU@2.6GHz,

Intel HD Graphics 530 w/Driver = Version V20.19.15.4300 (2015/11/03) - Already latest as of today ----> https://www.asus.com/Notebooks/N551VW/HelpDesk_Download/ https://www.asus.com/Notebooks/N551VW/HelpDesk_Download/--------------------------------------------------------------------------------

CRASH Error msg :

Display driver stopped responding and has recovered

Display driver Intel HD Graphics Drivers

for Windows 10(R) stopped responding

and has successfully recovered.

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For the past 3 weeks, display driver crashed frequently while I was surfing the internet with (Chrome,Edge). The situation seems to get worse. First 2 weeks, it will recover itself. Now when i Use Cubase 5 every 5 min Display Crash ,

what should I do ?

Asus N551vw Display is 4K

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

MDana2 — Tue, 29 Mar 2016 14:29:07 GMT

no one here ?!

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

RNeuh — Tue, 29 Mar 2016 14:55:46 GMT

Hey MNoire,

sorry to say this, but this is the Intel-Support-Forum, if you bought the laptop 3 weeks ago from asus or reseller then you should head over to asus and tell them your problem.

Greetings,

newb.

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

idata — Wed, 30 Mar 2016 16:51:27 GMT

Hi MNoire,

I understand that you are having problems with the graphics driver and you got the error message "Display Driver stopped Working and has recovered." I recommend you to install the latest graphics driver in your computer.

Please keep in mind that Original Equipment Manufacturers (OEMs) can add, remove, alter or change features in the controller drivers according to their system designs.

In this hyperlink you can find Intel® HD Graphics Production Driver for Windows® 10, for your controller.

https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t

Regards,

Hellen.

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

MDana2 — Thu, 14 Apr 2016 10:45:37 GMT

lastest updates installed and problem still exsist

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

idata — Fri, 15 Apr 2016 15:28:14 GMT

Hi MNoire,

Could you please attach to the comment the "dxdiag" report, in order to help you?

Steps:

Windows key + "R"
Type dxdiag
Hit save all information button
Attach the .txt file to your answer

Regards,

Hellen.

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

MDana2 — Sat, 16 Apr 2016 12:18:53 GMT

attached

Re: Asus N551vw - Display Driver Stopped Working And Has Recovered

idata — Mon, 18 Apr 2016 20:44:41 GMT

Hi MNoire,

I understand that Intel engineers are working on this issue; at this point, I do not have a date of resolution, we are just waiting for a new update that may address this issue.

Regards,

Hellen.