topic Re: Intel HD Graphic 400 hdmi crashes when plugged in Graphics

Intel HD Graphic 400 hdmi crashes when plugged

CEren — Thu, 26 Oct 2017 02:33:02 GMT

Hello,

Here is the monitor info;

Monitor

Model name............... YongXing

Manufacturer............. LZT

Plug and Play ID......... LZT0001

Serial number............ 00000000

Manufacture date......... 2017, ISO week 12

Filter driver............ None

-------------------------

EDID revision............ 1.3

Input signal type........ Digital

Color bit depth.......... Undefined

Display type............. RGB color

Screen size.............. Undefined or variable

Power management......... Not supported

Extension blocs.......... 1 (CEA-EXT)

-------------------------

DDC/CI................... Not supported

Color characteristics

Default color space...... Non-sRGB

Display gamma............ 2,20

Red chromaticity......... Rx 0,602 - Ry 0,336

Green chromaticity....... Gx 0,306 - Gy 0,526

Blue chromaticity........ Bx 0,151 - By 0,120

White point (default).... Wx 0,313 - Wy 0,329

Additional descriptors... None

Timing characteristics

Horizontal scan range.... 15-240kHz

Vertical scan range...... 23-75Hz

Video bandwidth.......... 300MHz

CVT standard............. Not supported

GTF standard............. Not supported

Additional descriptors... None

Preferred timing......... Yes

Native/preferred timing.. 2560x1600p at 50Hz

Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

Standard timings supported

EIA/CEA-861 Information

Revision number.......... 3

IT underscan............. Not supported

Basic audio.............. Supported

YCbCr 4:4:4.............. Supported

YCbCr 4:2:2.............. Supported

Native formats........... 4

Detailed timing # 1....... 2560x1600p at 50Hz

Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

Detailed timing # 2....... 2560x1600p at 50Hz

Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

Detailed timing # 3....... 2560x1600p at 50Hz

Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

Detailed timing # 4....... 2560x1600p at 50Hz

Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

Detailed timing # 5....... 2560x1600p at 50Hz

Modeline............... "2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

CE video identifiers (VICs) - timing/formats supported

"2560x1600" 222,180 2560 2683 2693 2743 1600 1612 1616 1620 -hsync -vsync

NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)

LPCM 2-channel, 16/20/24 bit depths at 32/44/48/88/96/176/192 kHz

CE vendor specific data (VSDB)

IEEE registration number. 0x000C03

CEC physical address..... 3.0.0.0

Supports AI (ACP, ISRC).. Yes

Supports 48bpp........... No

Supports 36bpp........... No

Supports 30bpp........... No

Supports YCbCr 4:4:4..... No

Supports dual-link DVI... No

Maximum TMDS clock....... 165MHz

Report information

Date generated........... 26.10.2017

Software revision........ 2.90.0.1020

Data source.............. Real-time 0x0021

Operating system......... 10.0.15063.2

Intel Driver version : 20.19.15.4703

Windows 10 Home (10.0.14393)

The computer keeps restarting when the hdmi cable plugged into this monitor only.(no problem with other monitors)

So I can not keep Teamviewer connection as well.

I am trying to set custom resolution 2560x1600 @50 hz CEA861 but the control panel does not allow me to do.(An invalid value has been entered.Refer to manufacturer) Its because the selected display is different. I cant plug the monitor that keeps crashing.

Any idea why Intel adapter is not willing to work with this monitor?!

BTW, If I DISABLE In control panel,> system, >device, >display adapter> intel graphic card windows never crashes and I can keep the teamviewer connection. At this point the monitor backlight comes on, and the signal led turns to green BUT no image!

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Thu, 26 Oct 2017 20:24:05 GMT

Hello secure,

Thank you for reaching the Intel Communities. I understand you would like to use the monitor with the system, and for sure we can check on this to look for a possible solution or a reasoning.

I would like to gather up some data from your system to have a clearer overview of the scenario faced.

Attach the graphics report from your system
Attach the Intel(R) SSU report to your system

How to get the reports?

Download the tool: http://intel.ly/2pQj9Kk http://intel.ly/2pQj9Kk
Scan the system
Save the report
Attach the report to your answer

Graphics report

Follow the steps here: http://intel.ly/2iDcOzv http://intel.ly/2iDcOzv
Save the report
Attach it to your answer

Thanks,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Thu, 26 Oct 2017 22:35:04 GMT

here we go

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Mon, 30 Oct 2017 15:58:52 GMT

Thank you for the information provided, secure

I can see you already have the latest graphics driver installed on the system, so let's try to replicate this behavior with older drivers.

These are the versions to be tested (4653, 4578) to be downloaded from https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+HD+Graphics+400 Search downloads

Also, have you tested this monitor on other computers? Is the problem present?
Have you tested different HDMI cables?

Let me know how it goes.

Thanks,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Mon, 30 Oct 2017 22:24:37 GMT

Lenovo G50 with ATI Gpu - 2560x1600 works OK

Desktop Computer HD RAdeon 6800 - 2560x1600 works OK

Dell Inspiron 17R Intel GPU - works OK

It doesnt work with a different cable

Tried both old drivers without any success.

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Tue, 31 Oct 2017 14:40:55 GMT

Thank you for reporting back, secure

I will further investigate this matter and get back to you as soon as possible.

Regards,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Wed, 01 Nov 2017 13:18:21 GMT

secure

I would like to gather up some other data in order to get a clearer scenario and parameters that could be affecting the system's behavior.

Do you have the "Dell Inspiron 17R Intel GPU" that works with the monitor?

If so, please provide the dxdiag report from that computer.

Also, please notice this problem could be related to a compatibility issue of the monitor, driver or the VBIOS as well, the latter (VBIOS) implemented by the system manufacturer (i.e, not Intel).

I was wondering, have you reported this problem to the manufacturer of the monitor?

How to get the dxdiag report

1. Press the windows key + r

2. Type dxdiag in the window that appears and hit ok

3. Look for the button "Save All Information" it will create the dxdiag.txt file

4. Attach the dxdiag.txt file to your answer

Thanks,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Wed, 01 Nov 2017 13:58:42 GMT

Here is the dxdiag data of dell inspiron. I had talked with the manufacturer. They are basically telling the device works with the most monitors and no clue about it

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Wed, 01 Nov 2017 21:18:30 GMT

Thank you for the data provided, secure

Do you happen to have the brand and model of the monitor?

Regards,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Wed, 01 Nov 2017 22:17:38 GMT

* 8.9 inch 2560*1600 JDI TFTMD089030 Japan Display Inc

LCD Panel Type

a-Si TFT-LCDPanel Size 8.9 inchResolution2560*1600*RGB WQXGADisplay ModeIPS,Normally Black,TransmissiveScreen Area192.0x120.0mmOutline Size197.6x129.6mmShape StyleSlim(PCBA Flat)Screen SurfaceMirror (Hard 3H) Brightness500 cd/m (Typ)Contrast1200:1<span style="font-weight: inherit; font-size: inherit; font-family: 'times new roman', times, serif; font-style: inheri...

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Wed, 01 Nov 2017 22:34:08 GMT

I need to add this;

If I install the latest or old intel drivers and hdmi plugged to the computer, nothing happens on the monitor. No image, no backlight, no green led(controller board led)

Moreover, after a few seconds(30 to 40 sec) the computer restarts itself. I'm loosing Teamviewer connection so I can't see what happens there.

When I disable Display adapter or uninstall intel driver in windows 10 device manager.

- Teamviewer connection contunies

- Computer does not crash nor reset itself.

- Monitor backlights goes ON

- Driver board green led goes ON

but no image!

When the leds are ON, I set Intel Graphics software custom resolution. Like (2560x1600@50hz or 1920x1080@60 hz) Tried different settings with no image. If I set lets say 800x600 @ 60 hz the computer resets it self in 30 to 40 seconds.

If that makes sense..

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Fri, 03 Nov 2017 13:45:08 GMT

Thank you for the answer provided, secure

Let me further investigate this scenario and get back to you.

Regards,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Mon, 06 Nov 2017 16:36:10 GMT

Any news?

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Wed, 08 Nov 2017 20:54:43 GMT

intel_corp

Just wondering if you would ever come with a solution.

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Sun, 12 Nov 2017 05:31:13 GMT

Why the heck you are collecting my data if you do not ever willing to support? You re a time waster.

Intel should quit making GPUs.

Re: Intel HD Graphic 400 hdmi crashes when plugged

idata — Wed, 22 Nov 2017 21:55:53 GMT

Hello secure

I would like to apologize for the delayed answer.

This appears to be a compatibility issue with this specific monitor model.

For that reason, my recommendation would be to report this to the manufacturer of the monitor, Why? That is for them to validate the problem by performing their tests and then report it back to Intel (thus facilitating all necessary 3rd party components to Intel for further debugging, this is from the manufacturer of the monitor side)

Please let me know if you are able to proceed with this.

Regards,

Esteban C

Re: Intel HD Graphic 400 hdmi crashes when plugged

CEren — Thu, 23 Nov 2017 19:30:39 GMT

No!

Im not thinking of buying anything branded Intel.

The monitor is working with Nvidia and Ati GPUs. The problem is your driver crashing.