topic Re: Screen Mirroring with TV in Graphics

Screen Mirroring with TV

mmare5 — Sat, 21 May 2016 00:04:01 GMT

I have Intel (R) HD Graphics 530 driver and Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz 2.71 GHz on Windows 10 64-bit. Generally I operate a dual monitor set up.

I just purchased a Samsung Smart TV with screen mirroring but this feature will not work with my desktop. My Laptop can screen mirror with no problem (it has a Intel (R) HD Graphics 5500 Driver). When i try and install this diver my computer will not let me since the manufacturer pop-up that the driver being installed is not validated for this computer.

Please help me determine why I cannot screen mirror with my computer

Thanks.

Re: Screen Mirroring with TV

idata — Mon, 23 May 2016 15:51:41 GMT

Hello, TexasSig:

Thank you for contacting the Intel Communities.

I have some things to be checked and to be followed for you in this case.

1. Please make sure both devices are connected to the same WiFi network, it is required to be WiFi for this to work. There are WiFi USB adapters that will allow you to connect to that network.

2. Please provide me with the Intel® System Support Utility report from your device (the one with the issue).

3. What is the model of the TV used?

4. If possible, provide me with a screenshot of the problem.

How to get Intel® System Support Utility report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report and attach it to your answer witht the advanced edditor option

I look forward to hearing from you.

Regards,

Esteban C

Re: Screen Mirroring with TV

mmare5 — Tue, 24 May 2016 01:52:51 GMT

1. Both devices are connected to the same WiFi network. The TV is a smart TV so no USB adapters are needed.

2. I pasted my system info at the bottom of this message. This is the only way I could get the report. Please advise if this is not correct.

3. TV Model: Samsung UN55H6350AF. I have included a picture of the TV details.

4. I have attached a screen shot of the computer and TV. Currently, I am selecting TV mirroring on the TV then going to devices on the PC and selecting the TV. Then a blue pop-up box displays and the computer starts to try and load the image. After a few moments the blue box goes away and the computer then loads the TV as a projector. Once this is done the TV will still say loading for some time then give up. I have a laptop that will collect to the TV when the same steps are applied. Only the PC will not.

System Information report written at: 05/23/16 20:48:11

System Name: DESKTOP-KNP808V

[System Summary]

Item Value

OS Name Microsoft Windows 10 Home

Version 10.0.10586 Build 10586

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-KNP808V

System Manufacturer HP

System Model 750-114

System Type x64-based PC

System SKU M9Z92AA# ABA

Processor Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz, 2712 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date AMI A0.12, 11/10/2015

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.10586.0"

User Name DESKTOP-KNP808V\Matt

Time Zone Central Daylight Time

Installed Physical Memory (RAM) 12.0 GB

Total Physical Memory 11.9 GB

Available Physical Memory 7.25 GB

Total Virtual Memory 13.7 GB

Available Virtual Memory 8.06 GB

Page File Space 1.81 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

[Hardware Resources]

[Conflicts/Sharing]

Resource Device

I/O Port 0x00000070-0x00000070 Motherboard resources

I/O Port 0x00000070-0x00000070 System CMOS/real time clock

I/O Port 0x0000E000-0x0000E0FF Realtek PCIe GBE Family Controller

I/O Port 0x0000E000-0x0000E0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port # 7 - A116

Memory Address 0xFD000000-0xFDABFFFF Motherboard resources

Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex

Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources

Memory Address 0xFF000000-0xFFFFFFFF Legacy device

Memory Address 0xDF000000-0xDF003FFF Realtek PCIe GBE Family Controller

Memory Address 0xDF000000-0xDF003FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port # 7 - A116

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources

[DMA]

Resource Device Status

[Forced Hardware]

Device PNP Device ID

[I/O]

Resource Device Status

0x0000E000-0x0000E0FF Realtek PCIe GBE Family Controller OK

0x0000E000-0x0000E0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port # 7 - A116 OK

0x00001854-0x00001857 Motherboard resources OK

0x00000A00-0x00000A1F Motherboard resources OK

0x00000A20-0x00000A2F Motherboard resources OK

0x00000A30-0x00000A3F Motherboard resources OK

0x0000002E-0x0000002F Motherboard resources OK

0x0000004E-0x0000004F Motherboard resources OK

0x00000061-0x00000061 Motherboard resources OK

0x00000063-0x00000063 Motherboard resources OK

0x00000065-0x00000065 Motherboard resources OK

0x00000067-0x00000067 Motherboard resources OK

0x00000070-0x00000070 Motherboard resources OK

0x00000070-0x00000070 System CMOS/real time clock OK

0x00000080-0x00000080 Motherboard resources OK

0x00000092-0x00000092 Motherboard resources OK

0x000000B2-0x000000B3 Motherboard resources OK

0x00000680-0x0000069F Motherboard resources OK

0x0000FFFF-0x0000FFFF Motherboard resources OK

0x00001800-0x000018FE Motherboard resources OK

0x0000164E-0x0000164F Motherboard resources OK

0x00000800-0x0000087F Motherboard resources OK

0x0000F090-0x0000F097 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0x0000F080-0x0000F083 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0x0000F060-0x0000F07F Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0x000000F0-0x000000F0 Numeric data processor OK

0x00000040-0x00000043 System timer OK

0x00000050-0x00000053 System timer OK

0x00000000-0x00000CF7 PCI Express Root Complex OK

0x00000D00-0x0000FFFF PCI Express Root Complex OK

0x0000F000-0x0000F03F Intel(R) HD Graphics 530 OK

0x0000F040-0x0000F05F Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123 OK

0x0000FF00-0x0000FFFE Motherboard resources OK

0x00000020-0x00000021 Programmable interrupt controller OK

0x00000024-0x00000025 Programmable i...

Re: Screen Mirroring with TV

EstebanA_C_Intel — Tue, 24 May 2016 20:24:02 GMT

TexasSig:

Thank you for the information provided.

Here some recommended troubleshooting from the Manufacturer of the device:http://hp.dezide.com/ts/start.jsp?guide=wirelessconnection.net&section=ccwebsp&language=english&lc=en&cc=us&tracking=mmfc7eko&dcsession=7107473&action=step&response=1&step=C14915.C16739&session=46a34d7d-537a-48b2-864e-98036d HP Troubleshooter

Does the TV have the latest firmware installed?

Some information related: http://www.samsung.com/us/support/owners/product/UN55H6350AFXZA-search Support - LED TV UN55H6350AF | Samsung TVs

I would like to know, what is the app or software used for this?

If Miracast is used, contacting Microsoft would be good as well.

Please test the advised above and let me know how it goes.

Regards,

Esteban C

Re: Screen Mirroring with TV

EstebanA_C_Intel — Wed, 01 Jun 2016 23:54:33 GMT

Hello, TexasSig:

Thought I would just check in and find out if you were able to resolve this problem.

I look forward to hearing from you.

Regards,

Esteban C

Re: Screen Mirroring with TV

EstebanA_C_Intel — Sat, 11 Jun 2016 17:56:50 GMT

Hey, TexasSig:

I just wanted to double check if you are still having this issue in order to further assist you if required.

Regards,

Esteban C