Ultra-wide Display Resolution Issue

idata — Thu, 12 Jan 2017 00:57:48 GMT

I have reached out to support a few days ago but they have not yet provided a solution for the following issue. I was hoping that if someone may have had the same or very similar issue that they could assist me.

I have a MSI GS60 2QE or model number MS16H5 it has an Intel HD Graphics 5600 details are posted below context

I have connected 2 LG 25UM57 LED-lit Monitors with resolution of 2560x1080, they each have only 2 HDMI inputs

I have one connected to my machine via HDMI Straight Through to HDMI on my machine which out puts a resolution of 2560x1080 lets call this one Monitor A

The second is connected to my machine via HDMI from monitor to a 4K supported HDMI to MiniDP adapter (Staples brand) connected to my machine in the MiniDP which will only give me a resolution of 1920x1080 stretched across the monitor. We will call this one Monitor B

I have swapped connections with Monitor A and the problem follows the MiniDP connection as the HDMI always outputs 2560x1080 to both monitors, all HDMI cables in question have been tested and provide a resolution of 2560x1080.

I can create a custom resolution in Intel HD Graphics Control Panel however when I do this I can only get 44hz refresh rate before the application says it exceeds the bandwidth. I have created the 2560x1080 Custom Resolution with refresh rate of 44z this still causes further complications the monitor (B) displays "Out of Range"

I am looking for solution or workaround for the Intel HD Graphics Control Panel Application as the physical layer has been proven to provide the proper resolution.

I have the most up to date driver which should be noted in the attached files

CommunityAdmin

Re: Ultra-wide Display Resolution Issue

idata — Thu, 12 Jan 2017 17:43:40 GMT

Hi,

Thank you for the reports.

I have noticed you are currently using driver version 4568, this driver seems to be customized.

The latest graphics drivers provided by Intel are version 4539.

I would recommend testing driver version https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=87716 4539. Now, if after testing the driver your computer still not able to get 2560x1080 with monitor B, this would be an issue with the video cable (adapter).

Allan.

Re: Ultra-wide Display Resolution Issue

idata — Tue, 17 Jan 2017 20:47:19 GMT

I would like to know if you were able to test driver version 4539.

Thanks

Allan.

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