topic Re: Update driver in Graphics

Update driver

NNick6 — Mon, 30 May 2016 21:33:55 GMT

Is it possible to update my Intel Celeron N2940 on this website ?

Re: Update driver

idata — Tue, 31 May 2016 18:21:52 GMT

Hello, NickFrost:

You can test this driver in your system: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t

If you have issues installing the driver, please follow this procedure:

-Access the device manager (you can use windows start search to find it).

-Look for Display adapters double click on it.

-Right click on your Intel® HD Graphics and hit properties.

-Go to driver tab and hit uninstall.

-Select "Delete the driver software for this device"

Then manually install the driver with these instructions:

If you are using Windows 7*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

If you are using Windows® 10 & Windows 8* or Windows 8.1*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Please let me know if you are able to install them with these instructions.

Regards,

Esteban C

Re: Update driver

NNick6 — Wed, 01 Jun 2016 16:30:18 GMT

Thanks for the answer.

I did step by step what you wrote to me in the message with the device manager, display adapters, properties, uninstall and delete.

I then tried installing it automatically from the Zip file's map from the top link you gave me, it came back with this Error - "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer" - After that i tried to manually install it instead as they explain in the other link you gave me (the windows 8.1) and after i try to update the driver with the new one you gave me, it says -"Windows has determined the driver software for your device is up to date"- now here's the problem in all that, the one i had before all this was from 2015 the one i have now, the basic one it gave me since i had to restart the pc after uninstalling the driver, is from 2014, and from what i can see the one from the link you gave me is from 2016( sorry i cant remember the specific date's on any of them plus the version's).

I hope you can help me with this problem, and for now i will try to restore my pc back to before all this.

Thanks for your time.

Re: Update driver

NNick6 — Wed, 01 Jun 2016 16:57:41 GMT

I wanna just add that the version i got now is (10.18.10.4276) from the date 17/8/15

and the one you gave me is (15.33.43.4425) from the date 5/13/16.

now i'm not that great of a computer specialist but isn't that a totally other version then mine ? or am i just being an idiot.

Thanks for your time.

Re: Update driver

idata — Thu, 02 Jun 2016 18:42:44 GMT

Thank you for the answer NickFrost, lets find out what is the model of your system, this would be to get the drivers from the manufacturer of the device.

To find this information you can run a system report called Intel® System Support Utility.

How to get that report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report and attach it to your answer with the advanced editor option

This is probably happening due to the OEM limiting the third party (in this case Intel) drivers in their system, so lets get that report to find other drivers to be tested.

I look forward to hearing from you.

Regards,

Esteban C

Re: Update driver

NNick6 — Sat, 04 Jun 2016 07:13:01 GMT

Hello again and thanks for the answer, now as i said i'm no computer specialist so when you say the "advanced editor option" i got no clue as to how i'm suppose to do that. So i'm just going to give you the report from the "Summary view", as the only way i can think of right now (Ctrl-C)

Operating System:Microsoft Windows 8.1(6.3.9600 Build 9600)Physical Memory (Installed):4 GBProcessor :Intel(R) Celeron(R) CPU N2940 @ 1.83GHzSystem Type:x64-based PCDisplay Adapter(s):Intel(R) HD Graphics10.18.10.4276System Manufacturer:LENOVOSystem Model:Lenovo ideapad 1Network Adapter(s):Realtek PCIe FE Family Controller8.36.826.2014Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC2023.9.401.2015Remote NDIS based Internet Sharing Device6.3.9600.16384Disk(s):SAMSUNG MZYLF128HCHP-000L234.89 GB (available)6.3.9600.18203

Now this is most likely not all you need as there is also a "Detailed view" so if you could guide me through as to how, if you need more details then this.

Thank you for your time.

Re: Update driver

idata — Mon, 06 Jun 2016 21:49:45 GMT

Hello, NickFrost:

Thank you for the information provided.

Please test the drivers here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/ideapad-flex-14-notebook?tabName=Downloads&linkTrack=Mast:SubNav:Support:Drivers%20and%20Software|Drivers%20and%20Software&beta=false http://support.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/ideapad-flex-14-notebook?tabName=Downloads&linkTrack=Mast:SubNav:Support:Drivers%20and%20Software|Drivers%20and%20Software&beta=false

Select a component "Display and Video Graphics"

Select the correct OS

Find the Intel VGA drivers

I look forward to hearing from you.

Regards,

Esteban C

Re: Update driver

AArni — Tue, 07 Jun 2016 11:41:42 GMT

Good Day,

I am also having the same problem as Nick Frost, every time I updated my Driver, it always states this error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer". I already tried those steps mentioned above but still I cant make it work, anyway, this is the report I got using the Intel® System Support Utility.

Operating System:Microsoft Windows 10 Home Single Language(10.0.10586 Build 10586)Physical Memory (Installed):4 GBProcessor :Intel(R) Core(TM) i5-4200U CPU @ 1.60GHzSystem Type:x64-based PCDisplay Adapter(s):Intel(R) HD Graphics Family10.18.15.4248NVIDIA GeForce GT 720M10.18.13.6822System Manufacturer:AcerSystem Model:EA40_HWNetwork Adapter(s):Qualcomm Atheros AR956x Wireless Network Adapter3.0.2.182Realtek PCIe GBE Family Controller9.1.402.2015Disk(s):WDC WD7500BPVX-22JC3T0476.80 GB (available)10.0.10586.0

Thanks,

Angelo Arnigo

Re: Update driver

AArni — Tue, 07 Jun 2016 11:49:06 GMT

I also attached the XML file generated by the system support utility.

Hope you can help me with this problem of mine.

Thanks,

Angelo Arnigo

Re: Update driver

NNick6 — Tue, 07 Jun 2016 15:31:26 GMT

Thanks you for the answer.

Now i'm not sure exactly what you wanted me to do with that other then installing it i guess, so i did, and it failed just like the first one you gave me saying the exact same thing "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer".

I also noticed that the only Intel VGA driver available for my OS (8.1) was a - 10.18.10.3379 from 6/2/2015 - and the one i have now is - 10.18.10.4276 from 8/17/2015.

Appreciate the help so far. Thanks for your time.

Re: Update driver

idata — Wed, 08 Jun 2016 17:57:50 GMT

NickFrost, may I have the file provided by the other user but from your system? Chances are that I found a different model from your system.

Another option would be to access the Lenovo support page and look for the driver but I would be more than glad to do that for you.

In regards to the process of attaching that report to your answer, please check steps below:

1. Hit reply button

2. Hit the Use Adcanced editor button in the upper right corner of the reply box that appeared

3. Now you should be able to see the attach button in the lower right corner, click there

4. Find the report saved from the Intel® System Support Utility and hit open

angelo.arnigo25, I found the link below about the system you have, please check it and follow the recommendation in red letters there.

http://www.acer.com/ac/en/US/content/support-product/4868;-;Aspire%20E1-472G http://www.acer.com/ac/en/US/content/support-product/4868;-;Aspire%20E1-472G

Regards,

Esteban C

Re: Update driver

AArni — Thu, 09 Jun 2016 03:25:38 GMT

Good Day,

Thanks for the response Esteban, I already run the windows updater and All my drivers are updated, I really think there is wrong with my Intel HD Graphics Family, its because I have this game running on the Intel HD Graphics and it doesnt work well, is there any new driver for the system I have? I also run this Intel Driver Update Utility and found this new driver version 15.33.43.4425, i downloaded it and run it doesnt seem to work as well. Any thoughts on this?

Re: Update driver

AArni — Thu, 09 Jun 2016 11:21:02 GMT

Mr. Esteban,

I think I found out the reason why the update is not working, it says here that my Windows 10 is already running with the November Update, but, as I looked into the manufacturers website, I found out that My Device which is Acer Aspire E1-472G is not supported by the Windows 10 November Update, and now I dont know what will I do, any thoughts on this sir?

Re: Update driver

idata — Fri, 10 Jun 2016 17:22:43 GMT

Hello, angelo.arnigo25:

Thank you for your answer and input on this.

The driver 15.33.43.4425 is the latest driver released for this platform.

An option to go would be to test the behavior of your system with previous releases for that driver.

Previous versions are linked in the driver download page, under "Other Versions"

https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33 https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-

It would be good to perform these steps before every new installation:

-Access the device manager (you can use windows start search to find it).

-Look for Display adapters double click on it.

-Right click on your Intel® HD Graphics and hit properties.

-Go to driver tab and hit uninstall.

-Select "Delete the driver software for this device"

Please let me know how it goes.

Regards,

Esteban C

Re: Update driver

NNick6 — Fri, 10 Jun 2016 17:28:37 GMT

Thank you for the answer.

Now i got two problems regarding your message about "a file provided by the other user but from my system" and the "advanced editor button"

First off, i got no idea, maybe just my bad English, but what file exactly do you talk about ? the SSU file you want me to attach ?

Which brings me to problem number two, because i don't see any "use advanced editor" button anywhere when i hit reply.

I maybe just don't understand you fully, but if you could be kind and explain it to me like a noob, i might get it.

Thank you for your time.

Re: Update driver

AArni — Sat, 11 Jun 2016 13:34:29 GMT

Good Day,

Mr. Esteban, can you give me the exact steps that I need to do, I tried to follow your previous instructions but it seems that I cant do it properly.

Thanks for your time.

Re: Update driver

idata — Mon, 13 Jun 2016 18:04:06 GMT

Not a problem NickFrost, I can certainly further assist you with the process of attaching the SSU report to your answer.

Let's follow these steps:

1. Hit the reply button

2. Look for the advanced editor

3. Once in the advanced editor, look for the Attach button.

4. Find the SSU file you saved previously, select it and hit "Open"

5. Once that is done, you can write your reply or simply hit the Add Reply button.

Just in case, if you haven't exported the SSU report, here the instructions how to do it.

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

I look forward to hearing from you.

Regards,

Esteban C

Re: Update driver

NNick6 — Tue, 14 Jun 2016 14:46:04 GMT

Thanks for the answer.

I will attach a link with a screenshot showing that i got nothing like you do when you hit reply and since mine is in danish, its called "Kommentar" instead.

Now i don't know if i should change anything within my profile to get the same thing you got, or if its just not possible ? I tried to look around but found nothing regarding my problem.

Thank you for your time.

Re: Update driver

NNick6 — Wed, 15 Jun 2016 12:40:05 GMT

I don't think i attached the screenshot before, so i'm doing that now.

Re: Update driver

idata — Thu, 16 Jun 2016 18:02:44 GMT

This could be a browser issue.

Some things that you can do:

1. Use a incognito window (ctrl+shift+n // with chrome)

2. Clear cookies and history (ctrl+h) then hit "Clear browsing data" button, select all options in the window shown then hit Clear browsing data button within the window poped up

Hope you can send that attachment.

Regards,

Esteban C