topic Re: HD 4000 Custom Mode Not working after 8.1 upgrade in Graphics

HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Fri, 18 Oct 2013 09:54:50 GMT

Hi,

I recently upgraded to 8.1 and installed the new HD 4000 drivers.

I have been running 2560x1440 via 55Hz, via HDMI, for a couple of months. Now I can't create the custom resolution in custommodeapp.exe. It gives me the "custom resolution exceeds maximum bandwidth error."

I also noticed that the option to use interlaced instead of progressive is gone in custommodeapp.exe.

Please help. I spent 650 on my dream monitor and it won't work after the update.

Thank you

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Sat, 19 Oct 2013 05:15:39 GMT

Please, does anyone know why I can't run my monitor anymore after the new driver update?

Even when I try older drivers, I still get the message "resolution exceeds bandwidth capacity."

It was working fine until the new driver. Is there an old version of custommodeapp.exe that I can use, or something?

Thanks

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Sat, 19 Oct 2013 07:32:26 GMT

I think the driver might be mistaking HDMI for DVI.. because it says (Digital) which means DVI according the .inf

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

Kevin_M_Intel — Mon, 21 Oct 2013 17:09:55 GMT

Hi bunnyfluffy,

In fact the graphics controller you are using can support up to 2560x1600 resolutions; however, you can get when using Display Port Only. The maximum resolution that you can get with HDMI is 1900x1200. You can check this information at the following link:

http://software.intel.com/en-us/articles/3rd-gen-hd-graphics-quick-reference-guide http://software.intel.com/en-us/articles/3rd-gen-hd-graphics-quick-reference-guide

The latest driver we have for Windows 8.1 can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23321 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23321

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Tue, 22 Oct 2013 01:43:48 GMT

Kevin, Thanks, but that's not true.

I have been running at 2560x1440p, 55hz for a couple months.

Also, the link you posted shows that HD4000 uses HDMI 1.4, which is fully capable. I am getting the error "custom resolution exceeds maximum bandwidth," but that's just not true as there is plenty of bandwidth.

Please advise. Thank you.

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

bven — Sun, 12 Jan 2014 04:15:44 GMT

bunnyfluffy,

I'm having the same problem. Were you able to find a solution?

thanks

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

Kevin_M_Intel — Thu, 16 Jan 2014 20:00:25 GMT

Hi bunnyfluffy

Can you please post your Graphics Report?

How to get it: Open Graphics and Control panel> Information Center> Save.

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

DGlom — Tue, 21 Jan 2014 15:11:06 GMT

Hey Kevin

Same problem here, so i will post my configuration:

Intel(R) HD Graphics 4600

Report Date: 1/21/2014

Report Time[hh:mm:ss]: 14:54:43

Driver Version: 10.18.10.3379

Operating System: Microsoft Windows 8.1 Pro (6.3.9600)

Default Language: English (United States)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.2

OpenCL* Version: 1.1

Physical Memory: 8071 MB

Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Processor Speed: 2394 MHz

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4600

GOP Version: 5.0.1032

Current Graphics Mode: 1280 by 800

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

* Digital Display *

Monitor Name: HP LP3065 Wide LCD Monitor

Display Type: Digital

Connector Type: DisplayPort

Serial Number: HWP2690

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: DisplayPort

Maximum Image Size:

Horizontal: 25.20 inches

Vertical: 15.75 inches

Monitor Supported Modes:

1280 by 800 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 22 F0 90 26 01 01 01 01

1D 12 01 03 80 40 28 78 2A 85 85 A8 53 34 AA 25

12 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 BC 1B 00 A0 50 20 17 30 30 20

36 00 81 90 21 00 00 1A BC 1B 00 A0 50 20 17 30

30 20 36 00 81 90 21 00 00 1A 00 00 00 FC 00 48

50 20 4C 50 33 30 36 35 0A 20 20 20 00 00 00 FF

00 43 5A 4E 38 32 39 41 31 56 37 0A 20 20 00 51

* Other names and brands are the property of their respective owners. *

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

Kevin_M_Intel — Wed, 22 Jan 2014 17:29:18 GMT

Hello floyd0r,

Thanks for the information.

Based on the graphics report you posted, it seems that the monitor Supported Mode is 1280 by 800 (60 Hz) only so a different resolution than that one is not available due to a monitor limitation.

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

DGlom — Wed, 22 Jan 2014 19:12:43 GMT

Hey Kevin,

the monitor is a https://www.google.no/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CCUQFjAA&url=http://h10032.www1.hp.com/ctg/Manual/c01116432.pdf&ei=DwngUu-HGqT9ywOJiIDACQ&usg=AFQjCNHFh_1-HTrcshCL6a3nGwKkJAbakQ&sig2=2ZN9-nO8gNcCH8Dj7NE4kg&bvm=bv.59568121,d.bGQ HP LP3065 with a resolution 2560 x 1600. So i think it isn't a problem related to the monitor.

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Wed, 22 Jan 2014 20:07:45 GMT

Kevin,

Here is the graphics report. Thank you.

Intel(R) HD Graphics 4000

Report Date: 1/22/2014

Report Time[hh:mm:ss]: 12:04:18

Driver Version: 10.18.10.3304

Operating System: Microsoft Windows 8.1(6.3.9600)

Default Language: English (United States)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 7813 MB

Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz

Processor Speed: 2395 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.1

Current Graphics Mode: 2560 by 1440

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 2

Non Active Notebook Displays: 1

* Digital Display *

Monitor Name: Dell U2713HM DP

Display Type: Digital

Connector Type: DisplayPort

Serial Number: DEL4080

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: DisplayPort

Maximum Image Size:

Horizontal: 23.62 inches

Vertical: 13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 800 (60 Hz)

1600 by 1200 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1200 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC 80 40 4C 37 33 31

11 17 01 04 A5 3C 22 78 3A 4B B5 A7 56 4B A3 25

0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

81 80 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

4B 44 33 34 51 31 33 37 4C 0A 00 00 00 FC 00 44

45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

00 31 56 1D 71 1E 01 0A 20 20 20 20 20 20 01 FB

02 03 1D F1 50 90 05 04 03 02 07 16 01 06 11 12

15 13 14 1F 20 23 09 7F 07 83 01 00 00 02 3A 80

18 71 38 2D 40 58 2C 25 00 55 50 21 00 00 1E 01

1D 80 18 71 1C 16 20 58 2C 25 00 55 50 21 00 00

9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 55 50 21

00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 55

50 21 00 00 18 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

* Digital Display 2 *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: HDMI

Serial Number: DEL407E

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Display

Maximum Image Size:

Horizontal: 23.62 inches

Vertical: 13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 800 (60 Hz)

1280 by 1024 (75 Hz)

1600 by 1200 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

1920 by 1200 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC 7E 40 4C 36 34 37

0A 17 01 03 80 3C 22 78 EA 4B B5 A7 56 4B A3 25

0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

81 80 D1 C0 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

4B 44 33 33 37 37 34 36 4C 0A 00 00 00 FC 00 44

45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

00 31 56 1D 71 1C 00 0A 20 20 20 20 20 20 00 FE

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: LVDS

Serial Number: CMO1720

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Built-in Display

Maximum Image Size:

Horizontal: 14.96 inches

Vertical: 08.27 inches

Monitor Supported Modes:

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

* Other names and brands are the property of their respective owners. *

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Wed, 22 Jan 2014 20:09:29 GMT

Kevin,

Here is the graphics report. Thank you.

Intel(R) HD Graphics 4000

Report Date: 1/22/2014

Report Time[hh:mm:ss]: 12:04:18

Driver Version: 10.18.10.3304

Operating System: Microsoft Windows 8.1(6.3.9600)

Default Language: English (United States)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 7813 MB

Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz

Processor Speed: 2395 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.1

Current Graphics Mode: 2560 by 1440

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 2

Non Active Notebook Displays: 1

* Digital Display *

Monitor Name: Dell U2713HM DP

Display Type: Digital

Connector Type: DisplayPort

Serial Number: DEL4080

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: DisplayPort

Maximum Image Size:

Horizontal: 23.62 inches

Vertical: 13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 800 (60 Hz)

1600 by 1200 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1200 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC 80 40 4C 37 33 31

11 17 01 04 A5 3C 22 78 3A 4B B5 A7 56 4B A3 25

0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

81 80 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

4B 44 33 34 51 31 33 37 4C 0A 00 00 00 FC 00 44

45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

00 31 56 1D 71 1E 01 0A 20 20 20 20 20 20 01 FB

02 03 1D F1 50 90 05 04 03 02 07 16 01 06 11 12

15 13 14 1F 20 23 09 7F 07 83 01 00 00 02 3A 80

18 71 38 2D 40 58 2C 25 00 55 50 21 00 00 1E 01

1D 80 18 71 1C 16 20 58 2C 25 00 55 50 21 00 00

9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 55 50 21

00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 55

50 21 00 00 18 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

* Digital Display 2 *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: HDMI

Serial Number: DEL407E

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Display

Maximum Image Size:

Horizontal: 23.62 inches

Vertical: 13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 800 (60 Hz)

1280 by 1024 (75 Hz)

1600 by 1200 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

1920 by 1200 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC 7E 40 4C 36 34 37

0A 17 01 03 80 3C 22 78 EA 4B B5 A7 56 4B A3 25

0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

81 80 D1 C0 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

4B 44 33 33 37 37 34 36 4C 0A 00 00 00 FC 00 44

45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

00 31 56 1D 71 1C 00 0A 20 20 20 20 20 20 00 FE

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: LVDS

Serial Number: CMO1720

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Built-in Display

Maximum Image Size:

Horizontal: 14.96 inches

Vertical: 08.27 inches

Monitor Supported Modes:

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

* Other names and brands are the property of their respective owners. *

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

Kevin_M_Intel — Thu, 23 Jan 2014 19:35:49 GMT

Bunnyfluffy,

Just to confirm all the information, this is what is happening to you:

You were using an older driver and with that driver the resolution 2560 by 1440 (60 Hz) was working fine?
After the driver update the resolution is not available anymore?
have tested a different HDMI cable or monitor that support this configuration?

Checking the driver you have it seems it is a different than the 3345. Please download the latest driver provided before and let us know the result.

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

fbunn — Fri, 24 Jan 2014 00:10:23 GMT

Correct.

1. I was able to run 2560x1440 @ 60hz HDMI output on the HD4000 prior to upgrading to 8.1

2. After the update to 8.1, I can no longer select the resolution in custommodeapp.exe. I also have noticed that other features have been disabled in custommodeapp (like color depth and interlaced vs progressive)

3. I have tested different cables and I am sure it's not the cable.

Regarding drivers, I have tried all drivers, including 3345. None work with windows 8.1. (They did work with 8.1 preview)

Re: HD 4000 Custom Mode Not working after 8.1 upgrade

Kevin_M_Intel — Fri, 24 Jan 2014 20:26:43 GMT

Hi bunnyfluffy,

Based on the graphics report information, the built in display can support only 1920 by 1080 (60 Hz). I would recommend you contacting the computer manufacture to confirm with them if there may be a limitation in your system when using win 8.1 retail versions.