topic Re: multiple monitors intermittent? in Graphics

multiple monitors intermittent?

BWeig — Thu, 07 Dec 2017 12:41:10 GMT

I am running WIN10 with an Intel Display adapter with the following hardware ID

PCI\VEN_8086&DEV_0102&SUBSYS_20038086&REV_09

PCI\VEN_8086&DEV_0102&SUBSYS_20038086

PCI\VEN_8086&DEV_0102&CC_030000

PCI\VEN_8086&DEV_0102&CC_0300

Driving a Dell 2407WFP-HC (Digital) with DVI and ASUS VE247 [Monitor] with HDMI 1.0. The adapter and monitors are set up for multiple monitor mode. Upon booting, the adapter apparently does not see the Asus monitor. I have found that if I go into Device Monitor and EITHER update the driver from version 9.17.10.4229 or rollback the driver from version 9.17.10.4459, the ASUS monitor connection is reset and things are fine for a while. Several times a day I will return from a break and find the ASUS not connected, so I have to go in and EITHER update OR rollback the driver and things are fine again for a while. Note that this just started happening a couple of months ago seemingly after an update. It is becoming a PITA to have to continually reset drivers. Has anyone seen this and can anyone help?

Bob Weight

Denver

Re: multiple monitors intermittent?

AlHill — Thu, 07 Dec 2017 13:45:54 GMT

The use of adapters is not supported. Come up with a configuration that does not require an adapter or converter and test that.

Also, provide your processor model number.

Doc

Re: multiple monitors intermittent?

BWeig — Thu, 07 Dec 2017 23:53:06 GMT

Al - The adapter I referred to is not a converter but is the Intel "Display Adapter" which drive my monitors. Belarc Advisor only shows "Display Intel(R) HD Graphics [Display adapter]" and does not report other details.

So I still don't have an answer as to why my Display Intel(R) HD Graphics [Display adapter] kicks me out of multiple monitor mode at least twice a day?

Re: multiple monitors intermittent?

BWeig — Mon, 11 Dec 2017 13:46:13 GMT

Can anyone from Intel give me any help on this issue?

Re: multiple monitors intermittent?

BWeig — Mon, 11 Dec 2017 17:20:02 GMT

Is there an Alberto Rodriguez out there? are you an Intel person handling this case: /gadgets/ifr?url=https://prod-jive-sfdc-connector-p3-5.herokuapp.com/osapp/todo/app.xml&container=default&view=caseInfo&lang=en&country=US&debug=0&nocache=0&sanitize=0&v=12efb78b5e7f6b324104e42ab0a9074d&st=default:I3k1enljt2kfwv1Bs2mU80bU3j87fh59ffB_JG5Phmfdbr8xNdCkqRlLdFipGyNPYLDGo1B1YqaOLyNyIfd8_YRJ1Uu-h5D2OeSy7_vp15WSEHz532dsjdRRfkRpnTrsmQinqy9iQjfdzfHWaZ3rX4AK-h3Fuor-7uOQRbeLTMoNa0Staok4snZzxN1gN39bmCo2W7Yf9kwtjlaTAJGyLXdVh1I&testmode=0&parent=https://communities.intel.com&mid=0 03154153 ???

Re: multiple monitors intermittent?

idata — Mon, 11 Dec 2017 23:15:59 GMT

1BWT: Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to fix this problem.

In order to better assist you, please provide the SSU report:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Also, please provide the DXDiag File

Click on the "Start Menu", Type "DxDiag", Press "Enter", Wait for the DirectX Diagnostic Tool to finish loading

In the DirectX Diagnostic Tool, click "Save All Information", Save the file DxDiag.txt

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Any questions, please let me know.

Regards,

Alberto R

Re: multiple monitors intermittent?

BWeig — Tue, 12 Dec 2017 04:47:02 GMT

Alberto - Thanks for picking this up - Here are your reports

Re: multiple monitors intermittent?

BWeig — Tue, 12 Dec 2017 12:52:43 GMT

Alberto - Here are your two reports when only one monitor is getting a signal from thew Intel Display adapter

Re: multiple monitors intermittent?

idata — Tue, 12 Dec 2017 21:40:13 GMT

1BWT: Perfect, thank you very much for providing those files. Based on the information showing on those repots, it says that the model of the motherboard is an Intel® DH67CL and the graphics controller on the processor is Intel® HD Graphics 2000, the thing is that those components are not supported on Windows® 10 as you can confirm on the following link, so any kind of graphics inconsistencies are expected since there are no graphics drivers for that operating system:

https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html

Any questions, please let me know.

Regards,

Alberto R

Re: multiple monitors intermittent?

BWeig — Tue, 12 Dec 2017 23:45:18 GMT

A couple of questions, Alberto.

This graphics adapter and Win10- worked fine together up until 2-4 months ago. I am not sure whether it was a Win 10 update or an Intel update that caused it to become unreliable. What can we do to see what happened a few months ago?

From the info above you can see that the intel graphics controller and Windows 10 were compatible in at least one configuration at one time. .It has been long enough ago that I cannot retrieve that configuration for my specific computer. Does Intel have any information or suggestion that might be able to make my computer useful again?

Re: multiple monitors intermittent?

idata — Wed, 13 Dec 2017 19:19:17 GMT

1BWT: In regard to your inquiry, there are some options within Windows that we can try, one of them is to "Reset your PC":

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

Also, you will find additional options on the following link:

https://www.howtogeek.com/131916/how-to-use-the-advanced-startup-options-to-fix-your-windows-8-computer/ https://www.howtogeek.com/131916/how-to-use-the-advanced-startup-options-to-fix-your-windows-8-computer/

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there

Any questions, please let me know.

Regards,

Alberto R