topic Re: intel 530 cannot wake up from sleep in Graphics

intel 530 cannot wake up from sleep

MKong2 — Sun, 08 May 2016 07:52:30 GMT

After the new update released I downloaded and installed it, I tried put my laptop into sleep mode and after pressing power button it still remains blank screen. How do I fix this?? I revert it back to 2015 October update and everything is fine.

Re: intel 530 cannot wake up from sleep

idata — Mon, 09 May 2016 18:57:55 GMT

Hello, munhon:

Thank you for reporting this behavior.

I would like to gather some information from your system in order to further assist you on this.

This can be done with the Intel® System Support Utility, you can simply access the link below, download and install the utility, then scan your system with it, and finally attach the report given to your answer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

I look forward to hearing from you.

Regards,

Esteban C

Re: intel 530 cannot wake up from sleep

MKong2 — Tue, 10 May 2016 13:49:57 GMT

*Please take note, I'm currently use the old version of intel graphics card updates due to the blank screen after sleep mode issues.

Re: intel 530 cannot wake up from sleep

idata — Wed, 11 May 2016 16:40:37 GMT

Thank you for the information provided munhon, let me further investigate into this scenario.

I will be providing my outcome as soon as available.

Regards,

Esteban C

Re: intel 530 cannot wake up from sleep

idata — Thu, 02 Jun 2016 14:08:52 GMT

Hello, munhon:

I was checking this thread and wondered if you are still having this issue from sleep.

Regards,

Esteban C

Re: intel 530 cannot wake up from sleep

MKong2 — Fri, 03 Jun 2016 01:51:28 GMT

I'm waiting for your solution intel..

And i'm currently using older version of intel graphic drivers.

Re: intel 530 cannot wake up from sleep

idata — Fri, 03 Jun 2016 21:14:12 GMT

Hello, munhon:

Thank you for your answer on this, I would like to check is one of the drivers below the one that triggers the issue? Please mark one if applicable.

Beta 15.40.23.4444

15.40.22.4424

Links: Beta: https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

15.40.22.4424 https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

If not present there, please test them and if the issue persists let me know, also provide me with the driver version that has the issue.

Regards,

Esteban C

Re: intel 530 cannot wake up from sleep

MKong2 — Sat, 04 Jun 2016 06:34:10 GMT

the version 15.40.22.4424, is the version that Im having problem with and the the beta version too. I'm looking foward to the new update for 530.

Re: intel 530 cannot wake up from sleep

idata — Mon, 06 Jun 2016 21:31:25 GMT

Hello, munhon:

I understand, I would like to thank you for the information provide, I will be reporting this in order to provide you with a resolution on this, I will keep you posted.

Regards,

Esteban C

Re: intel 530 cannot wake up from sleep

idata — Tue, 12 Jul 2016 15:19:11 GMT

munhon:

Intel has released a newer version of this driver.

I would like to check if you have used this new driver in your system as well as to check how it behaves in terms of the sleep issue you were experiencing.

Beta 15.40.26.4474: https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

15.40.25.4463: https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Look forward to hearing from you.

Regards,

Esteban C

Re: intel 530 cannot wake up from sleep

idata — Wed, 20 Jul 2016 13:03:47 GMT

Hi, munhon:

Just wanted to double check if you were able to use the drivers above?

Hope I can hear from you.

Regards,

Esteban C