topic Intel hd 530 black screen in Graphics

Intel hd 530 black screen

THart4 — Thu, 07 Dec 2017 10:11:47 GMT

Hello

I was using my computer normally and then it suddenly crashed, when I tried to reboot it I got a black screen right after the MSI logo during boot. So, I tried uninstalling my graphics drivers in safe mode and reinstalling them. problem: each time I try to install the Intel HD Graphics 530 drivers, my screen goes black again before the installation even finish.

Laptop is an MSI GL72 6QD with a NVIDIA GEFORCE GTX 950M (works fine if installed alone) and an Intel HD Graphics 530, running on Windows 10 64 bits.

I tried using the customized drivers from the MSI website as well as the generic intel drivers. I also tried installing the intel drivers before and after the NVIDIA drivers.

I've had this problem for the past weeks, Do any of you have a solution?

Thanks a lot

Re: Intel hd 530 black screen

idata — Thu, 07 Dec 2017 18:17:11 GMT

Hi Hartmann82: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the laptop is not working properly.

Even thought you mentioned you already installed different drivers, the drivers provided by MSI should fix this problem, just to make sure please try to install drivers 4404 and 359.30:

https://www.msi.com/Laptop/support/GL72-6QD.html# down-driver&Win10%2064 https://www.msi.com/Laptop/support/GL72-6QD.html# down-driver&Win10%2064

Remember that the Intel graphics drivers are generic, if the problem persists after installing the drivers above, we can always try driver version 4849:

https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=88345 https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=88345

If the problem remains, then the next thing to do will be to get in contact with MSI directly for further technical suggestions like a BIOS update or for warranty assistance:

https://us.msi.com/about/contact-us https://us.msi.com/about/contact-us

Any further questions, please let me know.

Regards,

Alberto R

Re: Intel hd 530 black screen

idata — Wed, 13 Dec 2017 00:32:10 GMT

Hartmann82: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto R