topic Re: Windows 8 Pro HDMI output not working in Graphics

Windows 8 Pro HDMI output not working

idata — Mon, 21 Jan 2013 03:42:43 GMT

I just installed Windows 8 Pro on my HP Envy 14 and now the HDMI output will not work. Any ideas on how to fix this?

Re: Windows 8 Pro HDMI output not working

Fred_D_Intel — Tue, 22 Jan 2013 23:27:21 GMT

Hi gavin.j.tu,

Was the HDMI port working fine with another operating system or driver?

Would you please POST the Graphics Diagnostic Report? This link will help you to generate that report http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

Thanks!

Re: Windows 8 Pro HDMI output not working

idata — Wed, 23 Jan 2013 21:22:08 GMT

Intel® HD Graphics (Core i5)

Report Date: 1/23/2013

Report Time[hr:mm:ss]: 15:10:0

Driver Version: 8.15.10.2858

Operating System: (6.2.9200)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 3893 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 1696 MB

Graphics Memory in Use: 93 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2527 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 2056.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 12.60 inches

Vertical: 07.09 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 B6 02 00 00 00 00

00 14 01 03 80 20 12 78 0A 1F 65 9E 5F 58 9C 27

1B 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 12 1B 56 78 50 00 0E 30 20 20

24 00 41 B5 10 00 00 19 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

00 4C 50 31 34 35 57 48 31 2D 54 4C 42 31 00 62

* Other names and brands are the property of their respective owners. *

Re: Windows 8 Pro HDMI output not working

Fred_D_Intel — Fri, 01 Feb 2013 18:10:53 GMT

Hi gavin.j.tu,

Thanks for the graphics diagnostic report.

I can see you have a processor with Intel HD Graphics. What happens is that the graphics controller is not compatible with Windows 8. The driver you have currently installed is a generic driver and we cannot guarantee all of the graphics features will work fine. I recommend reinstalling the operating system that came with your computer since that is the operating system that has been validated by HP to work with your specific computer model.

Thanks!