topic Re: I can't install Intel HD 4000 drivers? in Graphics

I can't install Intel HD 4000 drivers?

AWomb — Thu, 02 Jul 2015 01:05:37 GMT

After an update about a month ago, I found I couldn't change the brightness on of my laptop screen. It was stuck on the brightest setting, regardless of changing the setting from the "power plan" settings or the general PC settings. The bar moves up and down but the screen doesn't change. I discovered others with this problem, and it said to update drivers. When I tried to do that, the screen ended up going black. I had to revert to Microsoft Basic Display Adapter just to use my laptop again. I still can't change the brightness.

Now when I'm trying to play any sort of game on my computer, it won't work because of an "unrecognized graphics card".

I downloaded the drivers for the Intel HD 4000 graphics card and tried to install them, but partway through it said that it couldn't complete all the processes, and so therefore I can't fully update the drivers and cannot use my games.

I don't know what to do. I feel like I've tried everything...

Re: I can't install Intel HD 4000 drivers?

Anonymous — Thu, 02 Jul 2015 20:20:54 GMT

My recommendation would be to force the installation of the graphics driver manually.

Select your operating system version and download the zip version of the video driver:

https://downloadcenter.intel.com/search?keyword=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000 Intel® Download Center

Here are instructions for graphics driver installation manually for Microsoft® Windows 7 and Microsoft® Windows 8.1http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*

Please bear in mind, they are generic Intel® graphics drivers and some features might be disabled. That will be why we recommend to install the driver from the laptop manufacturer.

Mike

Re: I can't install Intel HD 4000 drivers?

AWomb — Thu, 02 Jul 2015 21:50:56 GMT

I already tried that, and I've just tried it again now. It still doesn't work. It's stuck at "Microsoft Basic Display Adapter". When I install the driver software, it says it's successfully been installed, but when I reboot my computer, it either won't let me get past the log-in (it freezes on that screen) or it logs me in, but it still lists the MBDA as the current graphics device.

Re: I can't install Intel HD 4000 drivers?

AWomb — Thu, 02 Jul 2015 22:17:52 GMT

In addition, now my computer is completely frozen after trying the manual install technique again. It logs me in, and I see the desktop background, but I can't click anything and it won't work at all.

Re: I can't install Intel HD 4000 drivers?

Anonymous — Mon, 06 Jul 2015 17:40:27 GMT

Please send me the brand name and model of your computer and the current operating system on it. Try to rollback your operating system.

Mike C.

Re: I can't install Intel HD 4000 drivers?

AWomb — Mon, 06 Jul 2015 19:56:02 GMT

It's a Toshiba Satellite C55.

It was installed with Windows 8, and that's what it's currently running, so I can't roll back without having to pay for Windows 7.

Re: I can't install Intel HD 4000 drivers?

NK2 — Tue, 07 Jul 2015 05:25:05 GMT

Have you tried drivers from Toshiba site? If you have a dedicated card, you should switch off it in BIOS before installation of Intel's driver.

Re: I can't install Intel HD 4000 drivers?

Anonymous — Tue, 07 Jul 2015 17:10:35 GMT

According to Toshiba Satellite C55-A5300 Laptop website, this unit came with an Intel® Celeron® Processor 1037U and the embedded graphics of the processor is Intel® HD Graphics

The latest driver for Microsoft® Windows 8 and 8.1 64bit

https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit Intel® Download Center

Latest graphics driver for Microsoft® Windows 8 and 8.1 32bit

https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit Intel® Download Center

Let me know if you have any other processor model.

Mike C.

Re: I can't install Intel HD 4000 drivers?

AWomb — Tue, 07 Jul 2015 17:31:49 GMT

My laptop model is a C55-A5285, if that makes any difference.

I downloaded those drivers for this graphics card before and they wouldn't install. I'm not sure what I'm doing wrong.

Re: I can't install Intel HD 4000 drivers?

AWomb — Tue, 07 Jul 2015 17:32:34 GMT

I'm not quite sure what you mean. Where would I find BIOS on a laptop?

Re: I can't install Intel HD 4000 drivers?

NK2 — Wed, 08 Jul 2015 07:14:54 GMT

Yes, your notebook seems has just one Intel card. So you haven't need to go to BIOS (about how to reach it, http://superuser.com/questions/838235/access-bios-on-toshiba-satellite-c55-a this, may be, will help). About Toshiba site, I meant http://www.toshiba.eu/innovation/download_drivers_bios.jsp this.

Re: I can't install Intel HD 4000 drivers?

Anonymous — Thu, 09 Jul 2015 18:02:32 GMT

Please send to me a screenshot of your System Information:

Click Search>Select: PC info.

Then press the print screen key of your keyboard, open the software called Paint and paste the information.

I will try to solve the issue.

Re: I can't install Intel HD 4000 drivers?

AWomb — Fri, 10 Jul 2015 01:54:46 GMT

Re: I can't install Intel HD 4000 drivers?

Kevin_M_Intel — Thu, 17 Sep 2015 09:30:01 GMT

Hello J.Aquiel,

Please try installing this graphics driver:

https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

If you find problems during the installation of the driver, try these steps:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M