topic Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5. in Graphics

15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

GChen33 — Sun, 07 Jun 2015 12:05:20 GMT

Having a problem with this driver causing Chrome to freeze when playing YouTube videos using HTML5. System is:

Windows 8.1 64-bit

Chrome 43.0.2357.81 64-bit (not the more common 32-bit version)

Core M processor

Intel graphics driver 4222

YouTube with the HTML5 player and VP9 codec (the default YouTube settings for Chrome)

When trying to play a video, the video never starts and Chrome freezes. I believe this is a hardware acceleration issue. Going into chrome://flags and disabling hardware decode acceleration allows the video to play fine. Previous 4170 driver worked fine and didn't have this problem.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

MBalt1 — Tue, 09 Jun 2015 00:11:20 GMT

I have the same problem.

Windows 8.1 64 bit

Chrome 43.0.2357.81 32-bit

Core i5 5200U

Intel HD 5500 w/ 4222 driver.

Youtube works in IE, works after disabling HW acceleration in Chrome, and works after downgrading back to 4170.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

Kevin_M_Intel — Thu, 02 Jul 2015 18:30:52 GMT

Thank you for sharing this information. I will check this from my side and I will be back with more information. In the meantime, I appreciate if you can attach here your system reports.

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

Kevin M

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

GChen33 — Fri, 03 Jul 2015 11:25:17 GMT

Requested system reports are attached. As far as I can tell, this is an issue with Broadwell chips that have GPU accelerated decode for VP9 when played using Chrome and HTML5 (tested on YouTube). There aren't many videos that don't use VP9 on YouTube, but the ones that still use only h.264 worked fine. The bug only seems to be when VP9 codec is used and only on the models of Broadwell that have VP9 acceleration. Workaround is currently to disable hardware decode in chrome flags or to revert to the 4170 driver.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

CPric5 — Fri, 03 Jul 2015 11:52:47 GMT

Hello. I am also finding that Chrome (Version 43.0.2357.130 m) freezes whenever HTML5 video (Youtube, Vimeo etc.) is played after updating my graphics drivers to version 15.36.21.64.4222. This does not occur when using Internet Explorer.

Lenovo X1 Carbon

Windows 8.1 Pro 64-bit

Core i7-5500U

Intel HD Graphics 5500

For information, Lenovo's "System Update" software is pushing graphics driver version 10.18.14.4206 (not .4222) on to machines and this is causing the same issue (that's how I first discovered the problem). Lenovo support have been no help and advised re-installing Windows. Reverting to graphics driver version 15.36.19.64.4170 resolves the issue. This further supports the theory that the problem occurs specifically with Broadwell.

Please resolve this issue in the next version of the graphics driver, thank you.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

Kevin_M_Intel — Mon, 06 Jul 2015 16:26:41 GMT

Thank you for providing all this information. I will check this from my side and I will be back soon with another input.

Kevin M

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

LBust2 — Mon, 06 Jul 2015 22:21:28 GMT

Kevin, I am experiencing the same problem. I am attaching my log files as requested.

EDIT: Please notice 15.36.19.64.4170 fixes the issue.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

MMi7c — Tue, 07 Jul 2015 06:30:15 GMT

I'm experiencing YouTube videos hanging along with Chrome browser at a specific point in the video even with driver 4170. This does appear to be related to VP8/VP9 decoding because if I use h264ify extension (see link below) to force YouTube to play in H.264 it does seem to play without issue even with 4222 driver. This is a work-around but the VP8/VP9 decoding issue needs to be fixed.

As a side note, h264ify extension also helps if you have performance issues playing YouTube 60 fps videos.

https://chrome.google.com/webstore/detail/h264ify/aleakchihdccplidncghkekgioiakgal h264ify - Chrome Web Store

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

Kevin_M_Intel — Wed, 08 Jul 2015 15:28:47 GMT

All,

Can you please provide me with the link of any HTML5 video you are having problems with?

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

MMi7c — Wed, 08 Jul 2015 15:40:19 GMT

Kevin, this YouTube video hangs consistently on me at about 11:58 on Thinkpad Helix2 with 4170 driver on Windows 8.1 64-bit and both Chrome release 32-bit or 64-bit without h264ify extension. Once it hangs if I attempt to forward or rewind video Chrome hangs where I have to end Chrome tasks in task manager. On newer video driver versions it hangs much sooner in the video.

https://youtu.be/kOIe1kjl9BE?t=701 One Touch Idol 3 5.5" VS OnePlus One - Speed & Camera Test! - YouTube

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

MMi7c — Wed, 08 Jul 2015 15:54:08 GMT

Here's another that hangs early on with 4222 driver.

https://www.youtube.com/watch?v=-UeE1peA_Fg Secrets Of The Pickpockets - YouTube

The issue seems to all go away if I enable h264ify Chrome extension to force H.264 decoding instead of VP8/VP9.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

LBust2 — Wed, 08 Jul 2015 18:12:26 GMT

For me pretty much every video hangs on 4222 in YouTube.

This video https://youtu.be/kOIe1kjl9BE?t=701 One Touch Idol 3 5.5" VS OnePlus One - Speed & Camera Test! - YouTube even hangs on 4170 exactly at 11:58.

My system is a Thinkpad X1 Carbon (2015), Windows 8.1 64 bit, Chrome 32 bit. No issues playing x264 videos at all with h264ify.

Please let me know if you require any further info to debug this.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

Kevin_M_Intel — Thu, 09 Jul 2015 14:40:48 GMT

Hello All,

Thank you for providing me with this information. I have to say that I am testing it and I do not see the problem. I even enabled an extension (HTML5 Player for youtube) in Chrome but I cannot replicate the problem.

However, I will pass this information to engineering to take a look at it and see if there is an issue but I really need you to attach your system reports here.

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

GChen33 — Thu, 09 Jul 2015 15:16:08 GMT

Kevin,

I attached my system reports in an earlier post. You shouldn't need an extension for YouTube, the default for Chrome is the HTML5 player with VP9 codec.

What CPU are you using in your test system? You must use a Broadwell chip that has VP9 acceleration, which I believe is limited to:

5th Generation Intel Core Processors w/ HD graphics 5500, HD graphics 6000, Iris graphics 6100

Intel Core M with HD graphics 5300

Pentium/Celeron 3805U 3755U 3205U

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

CPric5 — Thu, 09 Jul 2015 21:57:54 GMT

Hello Kevin,

I've created the system reports requested (BTW the steps you suggest for the "System Information" report don't work on Windows 8, users need to run "msinfo32.exe" manually to generate the information you request). I'm not comfortable uploading the reports to a public forum as I'm not sure what they contain. Am happy to email them to an appropriate @intel.com email address, please PM me with details.

I can confirm that when running .4222 drivers on a Broadwell chip (Core i7-5500U) that all youtube.com videos (or vimeo.com, or any HTML5 video in fact) cause Chrome to freeze. Click literally any video from the Youtube front page and Chrome freezes requiring a manual shutdown of the process via Task Manager. The same happens when any embedded HTML5 video on any website tries to play.

I can also confirm that DESELECTING the "Use hardware acceleration when available" option in the Chrome settings under "Show advanced settings" -> "System" category results in the Youtube videos no longer freezing under driver .4222. Suspect this is a Broadwell specific issue.

Thank you.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

TYefi — Sun, 12 Jul 2015 11:58:08 GMT

Hello, Kevin.

Got the same issue.

Thinkpad X250

Windows 8.1 x64

Intel driver: 4222

Chrome version: 43.0.2357.132

Youtube HTML5 video (read "almost any of Youtube video) won't play, Chrome freezes. When I kill the correspondent process, Chrome and other tabs are going back to normal.

And yes, problem appears ONLY if hardware acceleration is turned ON.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

Kevin_M_Intel — Mon, 13 Jul 2015 16:43:17 GMT

Thank you for sharing all this information. I will pass this to engineering so they can check this. As soon as I have information I will let you know.

Kevin m

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

GChen33 — Wed, 15 Jul 2015 08:42:20 GMT

Intel has released new 4243 drivers for the Broadwell NUCs, which fixes the Chrome freezing issue with HTML5 and VP9 videos in my testing. (https://downloadcenter.intel.com/download/24947/Graphics-Intel-HD-Graphics-Driver-for-Intel-NUC Intel® Download Center) I installed them on the NUCs that I have and while it says they are approved only for the NUC, I had no problem installing them on 2 of my Core M laptops that had this same issue and they seem to work fine. I would assume these drivers or a later version will go into general release soon.

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

idata — Thu, 16 Jul 2015 01:26:17 GMT

I tried the 4243 drivers with chrome 44.0.2403.89 beta-m (64-bit) and the problem (VP9 hw causes freezes/crashes) still exists.

Lenovo Laptop w/ Core i5-5200u.

Also following the discussion over here https://code.google.com/p/chromium/issues/detail?id=499696 https://code.google.com/p/chromium/issues/detail?id=499696

Re: 15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

LBust2 — Thu, 16 Jul 2015 01:57:16 GMT

Hi again,

I am unable to reproduce the crash so far on 4243 in my system. The only difference I see with other posters is that I am using Chrome 32 bit.

My system is a Thinkpad X1 Carbon (2015), Windows 8.1 64 bit, Chrome 32 bit 32 stable, Intel HD 5500.

If I experience any crashes I will report back.

Thanks,

Luis