topic Re: Driver update required but none available in Graphics

Driver update required but none available

JSout1 — Thu, 28 Dec 2017 21:06:34 GMT

Hello

I have been having an issue booting a new program.

It keeps popping up with this and wont run.

I have tried all other options.

Also have run the intel driver support assistant to no avail.

Thanks in advance for your help.

Re: Driver update required but none available

Stefan3D — Thu, 28 Dec 2017 21:41:12 GMT

Get drivers from this list https://downloadcenter.intel.com/product/81507/Graphics-Drivers-for-Mobile-Intel-4-Series-Express-Chipset-Family Downloads for Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family

Most recent is 5 years old though.

Re: Driver update required but none available

JSout1 — Thu, 28 Dec 2017 22:15:46 GMT

I have tried this before but it just says its the wrong one all the time.

Is it possible to be a lost cause?

Was not my laptop before so dont know how badly it could have been treated.

I also updated the RAM if that has any complications?

Never had driver issues so don't know much about them.

Re: Driver update required but none available

idata — Thu, 04 Jan 2018 00:48:02 GMT

Hello qawsed1992,

Thank you for contacting Intel Support, I will be more than glad to help you with the issue you are having regarding the graphics driver and the game. I apologize for any inconveniences this may be causing.

As for now, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach to this thread the report.

To attach a file, you must click "Use advanced editor" in the top right and then click the "Attach" option on the bottom right hand the response box.

After we have this information we will be able to try to look for the best solution so that you can play the game normally. But first we need the details specified above.

Regards,

David V

Re: Driver update required but none available

idata — Wed, 10 Jan 2018 01:26:13 GMT

Hello qawsed1992,

I am following-up with your case and I see that we have not heard back from you,

Is there anything else I can help you with?

Were you able to solve your issue?

Do not hesitate to reply to this for further help!

Regards,

David V