topic Re: Intel HD Graphics 4000 in Graphics

Intel HD Graphics 4000

CVlas — Mon, 14 May 2018 13:35:25 GMT

Hello Intel,

After windows 10 version 1803 update, Intel HD Graphics 4000 driver do not work. I have uninstalled it/ installed again (version 10.18.10 4885) but it is still not working .

Windows troubleshoot found a problem but cannot solve it- see attached screnshoot

Please help !

Re: Intel HD Graphics 4000

AlHill — Mon, 14 May 2018 13:41:45 GMT

What is your device? Laptop, desktop, etc?

What is the model number for your device?

What is your processor model number?

Doc

Re: Intel HD Graphics 4000

CVlas — Mon, 14 May 2018 13:58:37 GMT

Ultrabook ASUS S56CB

Intel® Core™ i7 3517U Processor

https://www.asus.com/Laptops/S56CB/specifications/ S56CB | Laptops | ASUS Global

Re: Intel HD Graphics 4000

AlHill — Mon, 14 May 2018 14:06:19 GMT

Your ultrabook has dual graphics. You should be getting the drivers from ASUS, as they may have modified/customized the drivers specifically for their device.

Using the Intel generic driver may cause problems and/or a lack of functionality.

That said, you can find the latest driver here:

https://downloadcenter.intel.com/download/27417/?product=65714 Download Intel® Graphics Driver for Windows* [15.33]

Doc

Re: Intel HD Graphics 4000

CVlas — Mon, 14 May 2018 17:40:20 GMT

I used rollback function to 1709 windows version and ...surprise - it is working again !

Could be an incompatibility issue ???

Re: Intel HD Graphics 4000

EOmer — Mon, 14 May 2018 18:24:39 GMT

I would suggest to do a clean instalation of win10 by downloading latest iso.

After that upgrade bios https://www.asus.com/Laptops/S56CB/HelpDesk_Download/ S56CB Driver & Tools | Laptops | ASUS Global

After that run few update cycles and laptop will pull whql driver from windows update for hd4000 and nv635 card