topic Intel HD Graphics 630 APC INDEX MISMATCH in Graphics

Intel HD Graphics 630 APC INDEX MISMATCH

LKell — Tue, 16 Jan 2018 10:47:29 GMT

After the latest driver update I started getting a blue screen every time I tried to wake up my PC from sleep status and the system started a scan before wakeup.

Message on the screen was:

stopcode: APC Index Mismatch

What failed: igdkm64.sys

I solved the issue by rolling back to driver version 22.20.16.4836 from 17.10.2017

Is there any way I can install the newest driver without having this problem?

Re: Intel HD Graphics 630 APC INDEX MISMATCH

idata — Tue, 16 Jan 2018 22:15:46 GMT

Hello Lukas2111

We received your inquiry and I understand that you are getting BSOD with the latest graphics driver. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.

I order to assist you better could you provide the following information?

The Intel® System Support Utility for Windows* report, here is the link to download it

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Please attach the report file to the thread

The version of driver that causes the BSOD
Where was the version downloaded from (windows, OEM or Intel)

Regards,

Leonardo C.

Re: Intel HD Graphics 630 APC INDEX MISMATCH

LKell — Wed, 17 Jan 2018 04:58:42 GMT

The report is in the attachment. I'm not sure if the driver was automatically downloaded through windows update, or through the Dell support and assist software though.

I also noticed that the new January version of the driver isn't available for download on this website anymore

Re: Intel HD Graphics 630 APC INDEX MISMATCH

LKell — Wed, 17 Jan 2018 08:22:30 GMT

OK, so now I am having the same issue even with the old driver:

After wakeup from sleep blue screen with the message: Your PC ran into a problem and needs to restart.....

Re: Intel HD Graphics 630 APC INDEX MISMATCH

idata — Wed, 17 Jan 2018 18:13:01 GMT

Hello Lukas2111

Thank you for sharing the information, just to confirm with you the BSOD started happening when the OS updated the graphics driver?

Looking into the system file information I see that you have the latest graphics version 22.20.16.4836 form DELL™ you can verify that on the following link http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=F63TC http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=F63TC, we can try the Intel® drive version for your graphics controller you can find them on the following link:

https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909 https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909

download the .zip file and follow these steps:

on the keyboard press WinLogo key + r, then type in devmgmt.msc, double-click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the checkbox Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Please let me know the outcome.

Regards,

Leonardo C.

Re: Intel HD Graphics 630 APC INDEX MISMATCH

idata — Wed, 24 Jan 2018 01:33:07 GMT

Hello Lukas2111

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.