topic Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f in Graphics

Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 04:32:15 GMT

Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f, error identificado por Microsoft en windows 10 con codigo 43, durante su instalación, errores de distorsión y deformaciones de imagenes, en dispositivo con hardware intel modelo Minix Neo z64 windows 10 edition https://www.pccomponentes.com/minix-neo-z64-w-2gb-32gb-z3735f-quad-core-windows-mini-pc https://www.pccomponentes.com/minix-neo-z64-w-2gb-32gb-z3735f-quad-core-windows-mini-pc.

Por todo ello , tengo que usar el controlador nativo de microsoft para pantallas de ordenador y éste funciona a 64 mhz ,en vez de los 60 Mhz, que puede soportar mi pantalla, aunque no presenta ningún error de pantalla pero los videos . en HD, no se visualizan con fluidez como con el driver de Intel HD.

Ruego ayuda e información sobre el bug y posibles trucos para solucionarlo. si los hay. Gracias.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

AlHill — Sun, 24 Jun 2018 04:35:08 GMT

Sorry, this is not an Intel product. You must contact the manufacturer for support.

However, you can find the latest driver here:

https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=85552 Download Intel® Graphics Driver for Windows* [15.33]

Doc

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 04:51:22 GMT

Minix neo soporte no creo que pueda dar soporte sobre esto, no es el propietario de los drivers de intel HD , por tanto no creo que puedan dar soporte sobre unos controladores privativos y supongo que no abiertos para ser modificados por empresas ajenas a intel HD

Y el error es en todas las versiones del driver de ese mismo dispositivo, también en la última versión.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 11:23:48 GMT

------------------

System Information

------------------

Time of this report: 6/24/2018, 13:19:16

Machine name: DESKTOP-HBRQ6IR

Machine Id: {05FB6073-1F42-4C52-B42E-8311FD4E71E0}

Operating System: Windows 10 Home 32-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: To be filled by O.E.M.

System Model: To be filled by O.E.M.

BIOS: 5.6.5 (type: UEFI)

Processor: Intel(R) Atom(TM) CPU Z3735F @ 1.33GHz (4 CPUs), ~1.3GHz

Memory: 2048MB RAM

Available OS Memory: 1990MB RAM

Page File: 2295MB used, 975MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.17134.0001 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_0F318086&REV_0F

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 1027 MB

Dedicated Memory: 32 MB

Shared Memory: 995 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.638195,0.334484), Green(0.309094,0.627453), Blue(0.153820,0.073742), White Point(0.313977,0.329602)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: 22MP55

Monitor Id: GSM5A26

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: igdumdim32.dll,igd10iumd32.dll,igd10iumd32.dll

Driver File Version: 10.18.0010.4885 (English)

Driver Version: 10.18.10.4885

DDI Version: 11.2

Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Virtualization: Not Supported

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:False

Driver Attributes: Final Retail

Driver Date/Size: 11/12/2017 2:00:00, 10575976 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-4C71-11CF-23F0-3B2FB2C2C735}

Vendor ID: 0x8086

Device ID: 0x0F31

SubSys ID: 0x0F318086

Revision ID: 0x000F

Driver Strong Name: oem31.inf:5f63e534a222b607:iVLV2M_w10:10.18.10.4885:pci\ven_8086&dev_0f31

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=Vide...

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 11:29:04 GMT

Error on all versions of Intel HD drivers for Intel Atom processor z3735f

This question was not answered. (Mark as supposed answer)

Sergio Llopis

Sergio Llopis 23-Jun-2018 22:47

Error in all versions of Intel HD drivers for Intel Atom z3735f processor, error identified by Microsoft in Windows 10 with code 43, during installation, distortion errors and image deformations, on device with Intel hardware Model Minix Neo z64 Windows 10 Edition https://www.pccomponentes.com/minix-neo-z64-w-2gb-32gb-z3735f-quad-core-windows-mini-pc.

For all this, I have to use the native Microsoft driver for computer screens and it works at 64 MHz, instead of the 60 MHz, which can support my screen, although it does not present any error screen but the videos. In HD, they are not displayed fluently as with the Intel HD driver.

I ask for help and information about the bug and possible tricks to fix it. If there are. Thank you.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 11:31:30 GMT

Minix Neo Support I do not think I can give support on this, not the owner of the drivers of Intel HD, so I do not think they can give support on a proprietary drivers and I guess not open to be modified by companies outside Intel HD And the error is in all versions of the driver of that same device, also in the latest version.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 11:47:58 GMT

Descripción Windows dejó de funcionar correctamente por un problema con el hardware. Firma del problema Nombre de evento de problema: LiveKernelEvent Código: 193 Parámetro 1: 804 Parámetro 2: c000000d Parámetro 3: 108 Parámetro 4: 960a4f52 Versión del SO: 10_0_17134 Service Pack: 0_0 Producto: 768_1 Versión del sistema operativo: 10.0.17134.2.0.0.768.101 Id. de configuración regional: 3082 Información adicional sobre el problema Id. de depósito: 0x193_DxgkrnlLiveDump:804_Status_0xC000000D_Driver_igdkmd32_failed_DdiStartDevice_dxgkrnl!DxgCreateLiveDumpWithWdLogs Información del servidor: 7cc8ab9f-7ef5-44da-9643-0491d2ecb798

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sun, 24 Jun 2018 11:49:36 GMT

Description Windows stopped working properly because of a hardware problem. Signing the problem Problem Event Name: LiveKernelEvent Code: 193 Parameter 1:804 Parameter 2: c000000d Parameter 3:108 Parameter 4:960a4f52 OS Version: 10_0_17134 Service Pack: 0_0 Product: 768_1 Operating system version: 10.0.17134.2.0.0.768.101 Locale Id: 3082 Additional information about the problem Deposit Id: 0x193_DxgkrnlLiveDump: 804_STATUS_0XC000000D_DRIVER_IGDKMD32_FAILED_DDISTARTDEVICE_DXGKRNL! DxgCreateLiveDumpWithWdLogs Server information: 7cc8ab9f-7ef5-44da-9643-0491d2ecb798

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

idata — Tue, 03 Jul 2018 23:43:02 GMT

Hello, sergiosergiosergio. Thank you very much for taking the time to reach the Intel Communities Team. I will do my best to assist you further.

As previously mentioned by Al Hill, you can find the latest graphics drivers in the link he provided. If this is not working for you, I recommend you to get in touch with Minix* Support so they can provide you with the graphics drivers that better fits for your system.

Please understand that the drivers we provide are generic drivers and some features might not be available for your system and the results may vary. Then, you system manufacturer can modify some features of the Intel® HD Graphics controller as their convenience; this is why we recommend getting in touch with the Original Equipment Manufacturer (OEM) to get the latest drivers that they can provide.

Antony S.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Tue, 07 Aug 2018 17:19:38 GMT

IN ENGLISH

Error in the Intel Hd graphics controller for Intel 64-bit Z3735F processor, with windows 10 (32 bit) in Mini Pc Minix Neo z64, the driver only fails to use some application of the windows store that can play videos, appearing image distortions and horizontal parallel and symmetrical stripes that disappear fleetingly as the mouse passes over them, with the graphic and basic Windows driver that never happens.

IN SPANISH

Error en el controlador de intel Hd graphics para procesador intel Z3735F 64 bit, con windows 10 (32 bit) en Mini Pc Minix Neo z64 , el controlador solo falla al usar alguna aplicacion de la tienda windows que pueda reproducir videos , apareciendo distorsiones de imagen y unas rayas horizontales paralelas y simétricas que desaparecen fugazmente al pasar el ratón sobre ellas , con el controlador gráfico y básico de windows eso no ocurre nunca.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

idata — Tue, 07 Aug 2018 20:52:34 GMT

Hello, sergiosergiosergio.

Can you please share with me the name of the applications that you are having the issue with?

Also, have you tried to get the graphics drivers provided by Minix* for your system?

Antony S.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Sat, 11 Aug 2018 11:17:15 GMT

Hi, all the versions of intel hd drivers for my minix neo z64 windows 10 edition have the same faillure, the genuine driver for minix neo of 2015 too, all the drivers have the same error , the app "liketube" of the windows store is an example and the native app of windows 10, to use the cam, and the error is more severus with this app , and the same player of video, called in spanish language, " peliculas y tv" app recomendada por windows 10, cause the same error with the driver intel hd too, with the basic driver of windows for screens no problem, only with intel hd graphics

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

idata — Mon, 13 Aug 2018 21:25:35 GMT

Hello, sergiosergiosergio.

I will run some tests at our labs using the same graphics controller that you are using. Once I have an update I will let you know.

Antony S.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Tue, 14 Aug 2018 00:55:25 GMT

Important information to better observe the bug.

Hi, one way to reproduce the bug, is to run the native webcam application for window 10, from the windows 10 store, which is already installed, and then click on the intel hd icon in the taskbar in graphic options and so graphic failures appear with horizontal stripes, which translate not only into horizontal stripes, but in which the letters when navigating are illegible and with many colors and text errors in their fonts and when opening the browser only a black background appears . With the graphics adapter driver of windows screens it never does.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Tue, 14 Aug 2018 01:00:36 GMT

In spanish language

Dato importante para observar mejor el fallo.

Hola, una forma de reproducir el fallo, es ejecutar la aplicación nativa de la webcam para window 10, de la tienda de windows 10, que ya viene instalada, y después pulsar sobre el icono de intel hd de la barra de tareas en opciones gráficas y así aparecen los fallos gráficos con rayas horizontales, que se traducen no solo en rayas horizontales, sino en que las letras al navegar son ilegibles y con muchos colores y errores de texto en sus fuentes y al abrir el navegador solo aparece un fondo en negro. Con el controlador del adaptador gráfico de pantallas de windows no lo hace nunca.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Tue, 14 Aug 2018 08:53:05 GMT

Important information to better observe the bug.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

idata — Tue, 14 Aug 2018 18:34:40 GMT

Thank you for your input, sergiosergiosergio.

I will take this into consideration.

Antony S.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Wed, 15 Aug 2018 08:23:02 GMT

Another observation, if i use the device in tablet mode and with the driver of intel hd , the problem is zero bug, and all work fine with intel hd driver but i use the device always in desktop mode and with the classic start menu app (classic shell menu)

Rectificatión about the last observation ------ "Click on graphical properties not in graphical options"

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

sllop — Wed, 15 Aug 2018 08:26:53 GMT

The error may not play at the first attempt, repeat the operation a second time at least.

Re: Error en todas las versiones de los controladores intel HD para procesador intel atom z3735f

idata — Wed, 22 Aug 2018 17:58:28 GMT

Hello, sergiosergiosergio. Thank you for your patience.

I have tested these issues you have with the Intel® Compute Stick STCK1A32WFCR which has the same processor and graphics controller as your system.

By using this unit, I tested both applications, Liketube* and Peliculas y TV* however, I did not have any error in the images. Then, I was able to test the Webcam app by Windows 10* and click on the graphics properties but the issue did not occur. Finally, by using the classic desktop mode in Windows 10*, I was not able to reproduce the issue.

It is worth to mention that I used Windows 10* RS4 and the Intel® HD Graphics drivers version 4885 and, I tested all of this several times as per your recommendation nonetheless, the issue did not occur. Please find the system reports of the unit used attached to this post.

At this point I recommend you to get in touch with your Original Equipment Manufacturer (OEM) so they can provide you with further assistance regarding this issue.

Antony S.