topic Re: Critical Process Died after Standby in Graphics

Critical Process Died after Standby

RLehm1 — Wed, 22 Nov 2017 09:34:44 GMT

After updating to Windows 10 Creators fall (1709) i always get an BSOD Critical Process Died after returning from Standby.

Could it be that it is an incompatible driver?

I use Graphics HD driver version 10.18.10.4653

CPU: J1900

MB: Asrock Q1900-ITX

Re: Critical Process Died after Standby

idata — Wed, 22 Nov 2017 20:51:05 GMT

Hello RainerHH,

Thank you for joining the Graphics Community. I am sorry to hear you are having BSOD's in your computer.

It could be, but let's double check with a different Intel® HD Graphics driver, please try the following version: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-15-33-?product=85552 Download Intel® Graphics Driver for Windows* [15.33]. Use the methods mentioned below to uninstall the current driver and install the other driver.

Uninstalling the Intel® HD Graphics driver via the Device Manager Method:

Open the Device Manager.
Expand the Display Adapters section.
Find the Intel Graphics Driver.
Right-click the Intel Graphics Driver and select Uninstall.
Select the check box Delete the driver software for this device.
Reboot the computer after uninstall process has finished.

Manual installation for the Intel® HD Graphics driver:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

Let me know how it goes.

Regards,

Amy C.

Re: Critical Process Died after Standby

RLehm1 — Thu, 23 Nov 2017 10:26:07 GMT

I have the driver installed, without success.

But it seems to me natural:

old driver: 10.18.10.4653 from 7.4.2017

new driver: 10.18.10.4425 from 4.4.2016

Re: Critical Process Died after Standby

idata — Thu, 23 Nov 2017 15:41:29 GMT

The driver I provided is not the latest, I mentioned that we were going to try with a different version but is not the latest.

Let's try with the customized driver from your computer manufacturer, remember that our drivers are generic versions and they might not fully work with third-party motherboards. Please see below in order to install some drivers from ASRock:

BIOS: http://asrock.pc.cdn.bitgravity.com/BIOS/CPU/Q1900-ITX(1.80)ROM.zip http://asrock.pc.cdn.bitgravity.com/BIOS/CPU/Q1900-ITX(1.80)ROM.zip

INF driver: http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/INF/INF(v10.1.1.18).zip http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/INF/INF(v10.1.1.18).zip

VGA driver: http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/VGA/VGA(v15.33.37.64.4242_PV).zip http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/VGA/VGA(v15.33.37.64.4242_PV).zip

Regards,

Amy C.

Re: Critical Process Died after Standby

RLehm1 — Thu, 23 Nov 2017 16:05:57 GMT

i already tried the asrock driver without success !

Re: Critical Process Died after Standby

idata — Thu, 23 Nov 2017 22:01:50 GMT

/thread/119777 RainerHH, did you update the BIOS too?

Regards,

Amy C.

Re: Critical Process Died after Standby

RLehm1 — Thu, 23 Nov 2017 22:53:18 GMT

yes

Re: Critical Process Died after Standby

idata — Fri, 24 Nov 2017 19:52:44 GMT

Thank you for the confirmation.

I would like to gather more information regarding your system, please provide the information below.

Provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows* report.
Provide your DxDiag report, find the steps below.

DxDiag instructions:

Click on the "Start Menu" -> Type "DxDiag" -> Press "Enter" -> Wait for the DirectX Diagnostic Tool to finish loading.
In the DirectX Diagnostic Tool, click "Save All Information" -> Save the file DxDiag.txt.
Include DxDiag.txt as an attachment.

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

Re: Critical Process Died after Standby

RLehm1 — Fri, 24 Nov 2017 23:06:17 GMT

here the needed informations

Re: Critical Process Died after Standby

idata — Fri, 24 Nov 2017 23:39:28 GMT

Thank you for that information.

I will review this and keep you updated as soon as possible.

Regards,

Amy C.

Re: Critical Process Died after Standby

RLehm1 — Tue, 05 Dec 2017 11:14:45 GMT

I miss an answer

Re: Critical Process Died after Standby

idata — Thu, 14 Dec 2017 21:37:30 GMT

Thank you for your patience.

What is the BSOD error code or message?
Did the you contact Microsoft already?

Please recreate the issue and capture a Dump file for us to analyze it.

Regards,

Amy C.

Re: Critical Process Died after Standby

RLehm1 — Fri, 15 Dec 2017 09:57:35 GMT

Thank you for reply.

The problem is solved:

The boot partition hangs on the sata controller AMSMedia ASM1061.

The driver seems having a problem under Windows 1709.

After hanging the disk on the original sata controller all works fine.

Re: Critical Process Died after Standby

idata — Fri, 15 Dec 2017 19:48:40 GMT

/thread/119777 RainerHH, thank you for letting us know this information. I am glad to hear you were able to fix the issue.

Regards,

Amy C.