topic Re: HD Graphics 4600 Control Panel bugs and crashes in Graphics

HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Tue, 28 Apr 2015 20:18:54 GMT

The HD Graphics Control Panel process Gfxv4_0.exe always crash if I click on "Display". And almost every other window has corrupt UI.

Here's an image that should give you an idea.

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Wed, 29 Apr 2015 16:01:19 GMT

Please uninstall your current driver version from Programs and Features and install the newest one: https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Wed, 29 Apr 2015 18:02:04 GMT

Thank you for the reply

I get the exact same bug with the latest though. Same callstack and everything.

The driver version now says: 10.18.14.4170

Driver Date: 2015-03-16

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Thu, 30 Apr 2015 19:58:09 GMT

You may want to try a clean boot to see if third party software is causing this issue.

https://support.microsoft.com/en-us/kb/929135 How to perform a clean boot in Windows

Run the command sfc /scannow to repair corrupted files.

https://support.microsoft.com/en-us/kb/929833 Use the System File Checker tool to repair missing or corrupted system files

A system restore could be a good option if the issue appeared some days ago.

http://windows.microsoft.com/en-us/windows/what-is-system-restore# 1TC=windows-7 What is System Restore? - Windows Help

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Fri, 01 May 2015 08:37:13 GMT

Unfortunately none of that helped.

I've had this problem since I removed my ATI GPU and switched to HD Graphics. A couple of months now.

The ATI driver and all software and services related to that should be properly removed. Besides, this looks like a front-end specific bug to me.

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Mon, 04 May 2015 17:20:32 GMT

Are there any other conditions to trigger this issue? It is not happening in my system; however, it does not have ATI hardware/software.

Did you try with third party uninstall software?

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Wed, 06 May 2015 18:09:09 GMT

I followed the steps outlined here http://www.custompcreview.com/articles/guides/guide-properly-remove-nvidia-amd-ati-gpu-drivers/19972/ Guide: How to Properly Uninstall Nvidia or AMD/ATI GPU Drivers | Custom PC Review and deleted a bunch of old driver packages.

I also tried to kill all non-essential processes and services, but the problem still remains.

Maybe I could try older versions of the driver to see if any of them works? Is it possible to download old versions from Intel's site?

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Thu, 07 May 2015 15:58:53 GMT

We usually keep the last two driver versions. This is the previous one: https://downloadcenter.intel.com/download/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit https://downloadcenter.intel.com/download/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

Did you try the drivers provided by the system manufacturer?

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Thu, 07 May 2015 17:42:05 GMT

The version you linked too has the same crash bug.

I just tried the manufacturer driver. It's an Asrock motherboard: http://www.asrock.com/mb/Intel/Z97E-ITXac/?cat=Download&os=Win764 ASRock > Z97E-ITX/ac

The version they provide is: 10.18.10.3993

That version doesn't crash when I click Display but it has the same UI bugs as you can see in my original screenshot. Everything is squished together and impossible to use.

Is the stacktrace I provided in the screenshot of no help?

I could send a complete dump file if there's a way to upload it (it would be about 150Mb large)

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Fri, 08 May 2015 22:08:56 GMT

Can you install the ATI graphics card and drivers again? Then, uninstall the drivers before removing the card.

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Fri, 08 May 2015 22:25:00 GMT

No, I don't have the ATI hardware available anymore.

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Tue, 19 May 2015 21:41:25 GMT

I am inclined to say that the issue is related to the operating system rather than Intel® HD Graphics driver. I am out of ideas at this moment; hopefully another community member will jump in with a good one for you to try.

Re: HD Graphics 4600 Control Panel bugs and crashes

RC_ — Wed, 20 May 2015 16:52:59 GMT

I have the exact same issue with the Intel HD Graphics Control Panel as you do! Before searching, I was ready to make a new post detailing this error, but the above posts are describing the problem in exact detail.

I've been living with & ignoring this problem since late October last year when I last upgraded the computer, but really, there must be some kind of fix to this ridiculous thing. I've tried modifying some settings in the Intel HD Gfx Control Panel even while in this situation, but considered it is too much of a foolish gamble to try any more of that.

I will be following the issue. Thank you for the post!

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Fri, 22 May 2015 18:47:02 GMT

Hi rc-1, do you know what could have caused your issue? Were you using third party graphics drivers as well?

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Fri, 22 May 2015 19:36:47 GMT

joe_intel: Do you have any connection with the developers? Since this bug is consistently reproducible I can create a dump file of the process which will make it possible for a developer to debug.

By the nature of the bug I suspect it has nothing to do with my previous ATI drivers (which *should* be completely wiped from my system).

The bug only affects the UI of the Control Panel application. The underlying driver works perfectly well. I have no problems with either OpenGL or DirectX, and Windows in general performs as expected.

Re: HD Graphics 4600 Control Panel bugs and crashes

RC_ — Sat, 23 May 2015 20:44:48 GMT

joe_intel wrote:

Hi rc-1, do you know what could have caused your issue?

Hi joe_intel! To be honest, no. The first time I saw the misbehaving Control Panel was after upgrading the computer's CPU, mainboard & DRAM (from an Intel G620+H61Z68+8GB to a G3258+H97+8GB combo) - specifically after installing the new driver packages for the G3258.

joe_intel wrote:

Were you using third party graphics drivers as well?

Both instances of the system used the Intel IGP and drivers. Thus, no third party drivers were involved here.

Re: HD Graphics 4600 Control Panel bugs and crashes

Hans_B_Intel — Tue, 26 May 2015 17:07:13 GMT

Hi rc-1,

We have a Beta driver available, please give it a try and let us know how it works.

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 32-bit

https://downloadcenter.intel.com/download/24937 https://downloadcenter.intel.com/download/24937

Re: HD Graphics 4600 Control Panel bugs and crashes

MGust2 — Tue, 26 May 2015 17:39:18 GMT

The beta version didn't work for me. Exact same behaviour as before

Driver Version is now: 10.18.14.4206

Re: HD Graphics 4600 Control Panel bugs and crashes

RC_ — Wed, 27 May 2015 16:15:34 GMT

Hi hansb_intel,

I have installed the Beta (64bit) driver, and nothing changed. The Control Panel looks and behaves (and crashes) the same way as before.

Should I keep the Beta driver installed or should I uninstall it and revert to the stable win64_153618 version?

Re: HD Graphics 4600 Control Panel bugs and crashes

Jose_H_Intel1 — Tue, 02 Jun 2015 17:28:07 GMT

rc-1, so you took the drive with the operating system from the old system and installed it in the new system?

gurr, do you have any steps to reproduce the issue? What do I do after a fresh operating system installation?