topic Re: Intel Graphics Sem a opção de Gamma in Graphics

Intel Graphics Sem a opção de Gamma

FEdua — Thu, 16 Aug 2018 18:02:03 GMT

Boa tarde, instalei a versão 23.20.16.5038 de 18/04/2018 da intel HD Graphics 520 e não tem mais a opção de gamma, nas versões anteriores tinha essa opção, tem alguma forma de ativar o gamma? Pois mesmo configurando a cor do notebook a cor não esta tão boa assim pois não posso mexer no gamma pelo painel da intel, tentei usar outros programas, mas o gamma do proprio gerenciador da intel graphics era bem melhor

Desde já agradeço!

Re: Intel Graphics Sem a opção de Gamma

idata — Fri, 17 Aug 2018 14:41:25 GMT

Hello FernandoEduardo,

Thank you for joining this community; it will be more than a pleasure to assist you.

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

I hope to hear from you soon.

Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

FEdua — Fri, 17 Aug 2018 15:26:16 GMT

Hello Diego S,

Segue o anexo.

Re: Intel Graphics Sem a opção de Gamma

idata — Mon, 20 Aug 2018 17:57:33 GMT

Hello FernandoEduardo,

Thank you for your response.

In order to isolate the issue we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

After that, for troubleshooting purposes please install the latest Intel ® Graphic generic Drivers found here:

https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88355 https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88355

In order to do it, please go ahead and perform this update steps:

Unzip the file to a designated location or folder.

Open Device Manager:

For Windows 10: Right-click Windows Start icon

Click yes when prompted for permission from User Account Control.

Expand the Display adapters section.

Right-click the Intel® graphics entry and select Update Driver Software.

Click Browse my computer for driver software.

Click Let me pick from a list of device drivers on my computer.

Click Have Disk.

Click Browse and select the directory where the driver files are located.

Click OK, and finally click Next.

Drivers are now being installed.

Restart your computer.

I hope this helps, please let us know the outcome.

Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

FEdua — Tue, 21 Aug 2018 12:53:44 GMT

Hello DiegoS, thanks for helping.

No gamma with the new driver

Re: Intel Graphics Sem a opção de Gamma

idata — Tue, 21 Aug 2018 13:11:03 GMT

Hello FernandoEduardo

Thank you for your response.

I understand.

Let's try the latest OEM drivers released by Acer (20.19.15.4390), please go ahead and follow the same process as before and uninstall all the current drivers.

Here is the direct download from Acer's page:

https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_20.19.15.4390_W10x64_A.zip?acerid=635979271112990223&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20F5-573G&OS=ALL&LC=en&BC=ACER&SC=PA_6 https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_20.19.15.4390_W10x64_A.zip?acerid=635979271112990223&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20F5-573G&OS=ALL&LC=en&BC=ACER&SC=PA_6

Please let us know the outcome, we are here to serve.

I hope this helps.

Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

idata — Mon, 27 Aug 2018 13:55:48 GMT

Hello FernandoEduardo,

We just wanted to double check if you still need further assistance.

Please don't hesitate on contacting us back.

I hope to hear from you soon.

Best Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

IToka — Wed, 29 Aug 2018 19:11:26 GMT

Hello

I have the same problem.

Missing gamma slider, and my new laptop had a bad screen.

Color calibration in Windows 10 does not solve the problem, because it does not work in games and in full-screen mode.

I can not install older drivers, because I have UHD Graphics 630 (Intel Core i5 8300H).

Please help us, we really need a gamma slider

Re: Intel Graphics Sem a opção de Gamma

idata — Wed, 29 Aug 2018 19:40:35 GMT

Hello marolfox,

Thank you for posting your issue in our community forums.

Please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-I System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

I hope to hear from you soon.

Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

IToka — Wed, 29 Aug 2018 19:58:23 GMT

Hello Diego S.,

Done

Re: Intel Graphics Sem a opção de Gamma

idata — Wed, 29 Aug 2018 20:32:58 GMT

Hello marolfox,

Thank you for your response.

Some settings, such as gamma, were removed from the Intel® HD Graphics Control Panel because you can now adjust them through the operating system.

Please find the following link that may help you adjusting this setting.

https://www.windowscentral.com/how-calibrate-your-pcs-monitor-windows-10

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

In the case of FernandoEduardo he might be able to get the feature back as the latest driver from his computer manufacturer is not really new, however we cannot guarantee anything as this feature was completely removed so the OS will be in charge.

In your case, the latest drivers from your computer manufacturer are really new as you can check here:

https://support.hp.com/ca-en/drivers/selfservice/hp-pavilion-15-bc400-notebook-pc-series/20913084/model/22297038 https://support.hp.com/ca-en/drivers/selfservice/hp-pavilion-15-bc400-notebook-pc-series/20913084/model/22297038

Based on this, the best step to approach for your issue is to contact the game developer to see if there is any setting in the game that you may change in order to customize the gamma settings in full screen mode.

I hope this helps.

Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

idata — Tue, 04 Sep 2018 18:15:43 GMT

Hello FernandoEduardo and marolfox,

We just wanted to double check if you still need further assistance.

Please don't hesitate on contacting us back.

I hope to hear from you soon.

Best Regards,

Diego S.

Re: Intel Graphics Sem a opção de Gamma

FEdua — Wed, 31 Oct 2018 12:34:15 GMT

Bom dia, utilizei o driver do próprio fabricante de 2017 e notei que utilizando esse driver o photoshop fecha do nada quando esta aberto, então usei o mais atual da Intel que seria a versão 25.20.100.6326 e 25.20.100.6323 para a HD Graphics 520, mas só que quando utilizo esse driver e tento abrir o Painel de Controle o PC Trava inteiro, o mouse se move muito lento como se o PC estivesse congelando, dai o Explorer reinicia. O único driver que roda 100% é o driver 24.20.100.6286, então optei por esse esperando a Intel resolver esse problema da versão 25.20.100.6326 e 25.20.100.6323 que congela o PC ao abrir o painel de controle.

Re: Intel Graphics Sem a opção de Gamma

idata — Wed, 31 Oct 2018 17:00:30 GMT

Hello FernandoEduardo,

Thank you for your feedback. It is highly appreciated.

In order to better address this application failure you are describing while using newer graphics driver versions, please submit a new question.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation