topic Re: Lagging with an Intel HD Graphics 530 in Graphics

Lagging with an Intel HD Graphics 530

JFran12 — Wed, 08 Mar 2017 15:39:03 GMT

I have bought an HP pavilion 550-265ng that has as graphic card an Intel HD Graphics 530.

If connect the computer to a Samsung 4K TV the lagging is too hard that it is impossiible to use the PC. No problems with an HD Monitor 1080p. I tried almost of configurations 1920x1080, 800x600, 4K with serveral refresh (29 Hz, 50 , 60, 30) but the behavoir is always the same.

I have already contact to HP Support and we updated every driver that we could.

Maybe, this issue is related with:

- or

Thank you for your support.

Re: Lagging with an Intel HD Graphics 530

idata — Thu, 09 Mar 2017 17:56:07 GMT

Hello jfrances,

I would like to gather more information regarding your system configuration, this will help to address this issue in the most accurate way. So, please respond to the following;

Let me know the driver version you are running. Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
Provide the model of your TV.
Provide the brand and model of your video cable.
Provide your BIOS version.
What is your operating system?
Provide your RAM brand and model.

In the meantime try the following suggestions;

Is there any chance you can test a different video cable?
I checked your computer specification and noticed the motherboard has two HDMI ports, please try using the other port.

Regards,

Amy.

Re: Lagging with an Intel HD Graphics 530

JFran12 — Thu, 09 Mar 2017 22:50:33 GMT

Amy, thanks for your answer.

Right now it is working. I have used the other HDMI Port of the Graphic Card and new HDMI Input in my TV. Crazy, because I have changed this serveral times

Re: Lagging with an Intel HD Graphics 530

idata — Fri, 10 Mar 2017 20:50:50 GMT

jfrances, thank you for letting me know that information.

I am glad to hear that is now working, if there is something else I can help you with just let me know.

Regards,

Amy.