topic Ayuda se me congela la pantalla in Graphics

Ayuda se me congela la pantalla

DGali2 — Wed, 29 Mar 2017 05:07:28 GMT

Antes jugaba perfectamente un juego de muy bajos requisitos, pero ahora se me congela la pantalla y el juego se sigue ejecutando pero tengo que reiniciar el juego porqe no puedo hacer nada. Supongo que es por drivers de la tarjeta grafica por favor ayuda son Intel HD Graphics Family

Re: Ayuda se me congela la pantalla

idata — Wed, 29 Mar 2017 16:58:42 GMT

Hello UnHomunculo,

I understand screen freezes up when you are playing a computer game.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please reply to this email attaching the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Let me also know the name of the computer game you are having issues with.

Regards,

Fred

Re: Ayuda se me congela la pantalla

DGali2 — Wed, 29 Mar 2017 17:55:41 GMT

Re: Ayuda se me congela la pantalla

idata — Fri, 31 Mar 2017 22:08:18 GMT

Hello UnHomunculo,

Thanks for the additional information you are providing.

I would like you to try updating the graphics driver. Please download the driver that is on this link https://downloadmirror.intel.com/26229/eng/win64_154028.4501.zip https://downloadmirror.intel.com/26229/eng/win64_154028.4501.zip

Install that driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Let me know if the issue persists or not.

Regards,

Fred

Re: Ayuda se me congela la pantalla

idata — Fri, 07 Apr 2017 19:25:38 GMT

Hello UnHomunculo ,

Were you able to try the driver update I provided?

In case you need further assistance just let me know.

Regards

Re: Ayuda se me congela la pantalla

Justin_Meran — Thu, 16 Nov 2023 03:13:52 GMT

Yo tengoel mismo problema, que tengo que hacer?

Re: Ayuda se me congela la pantalla

AlHill — Thu, 16 Nov 2023 03:49:28 GMT

@Justin_Meran This thread is from 2017. Start a new thread, providing complete information about your specific problem.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]