No Intel desktop board was detected in this system

NDAma — Tue, 17 Feb 2015 23:38:05 GMT

A few weeks ago I reinstalled Windows 7 Pro on my Dell Optiplex 9020.

I installed all the drivers from Dell, but I think something may be off with the display drivers. Sometimes scrolling feels sluggish and there is sometimes lag when typing. My main problem is when I run Adobe Flash CS5 (and even my older CS4) the textfields in the UI glitch. The cursor switches from the default pointer to the edit text pointer. Instead of the program checking if the cursor is in the text field once it seems to check every time the cursor is moved, resulting in an annoying flicker: https://www.youtube.com/watch?v=3384GUw0yec IMG 07921 - YouTube

Could this be related to graphics drivers?

I tried to update the Intel drivers with the update utility but it says "A customized computer manufacturer driver is installed on your computer." I tried to manually update, but I wasn't sure of my desktop board. I ran the desktop board utility and it said there was no Intel desktop board was detected in this system.

Anyway, could the weird cursor glitch be a result of the display drivers?

Thanks!

Re: No Intel desktop board was detected in this system

Silvia_L_Intel1 — Wed, 18 Feb 2015 18:08:31 GMT

Hello Cminor, thanks for joining the Graphics Community.

We always recommend customers to download and install the drivers provided by the system manufacture, since our drivers are generic drivers and sometimes these cannot be installed on other systems or the installation of them could overwrite their customizations and possibly change the functionality of the graphics.

Would you please let me know which Intel driver version did you installed on your system?

Have you tried installing the previous version available?

Could you please attach the DX Diag report from your system?

(Start -> Run -> dxdiag -> Save All Information).

Regards,

Re: No Intel desktop board was detected in this system

NDAma — Wed, 18 Feb 2015 19:11:55 GMT

I installed the drivers from http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-9020-desktop/drivers this page. Most of them were done automatically by Dell system analysis. However, this one keeps repeatedly showing up as an available update:

Intel(R) Management Engine 9.0 Components Installer Driver http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=6FDV2&fileId=3281284866&osCode=&productCode=optiplex-9020-desktop&languageCode=en&categoryId=CS View full driver details

Chipset_Driver_6FDV2_WN_9.0.13.1402_A02.EXE | Chipset (52MB) | Recommended No matter how many times I install it, automatically or manually, it doesn't seem to work. The Intel 8 Series Chipset Device Software Driver also shows up as an available update but I have another PC of the same model that does the same thing.

I appreciate the help. Here's the report:

------------------

System Information

------------------

Time of this report: 2/18/2015, 10:02:08

Machine name: NICK-PC

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: OptiPlex 9020

BIOS: BIOS Date: 11/20/14 20:15:14 Ver: A09.00

Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz

Memory: 16384MB RAM

Available OS Memory: 16292MB RAM

Page File: 2484MB used, 30097MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_05A41028&REV_06

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: G247HL

Monitor Id: ACR03FA

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3412 (English)

Driver Version: 10.18.10.3412

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 1/22/2014 12:51:34, 19380224 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-CC7E-AE25BBC2C735}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x05A41028

Revision ID: 0x0006

Driver Strong Name: oem25.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.10.3412:pci\ven_8086&dev_0412&subsys_05a41028

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVertical...

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No Intel desktop board was detected in this system

Re: No Intel desktop board was detected in this system

Re: No Intel desktop board was detected in this system