topic igdumd32.dll causing crash in Rocket League. in Graphics

igdumd32.dll causing crash in Rocket League.

idata — Thu, 16 Mar 2017 18:18:37 GMT

Rocket League will crash in match start. igdumd32.dll is the crash cause.

Re: igdumd32.dll causing crash in Rocket League.

idata — Thu, 16 Mar 2017 20:52:15 GMT

Hello Living_Immoral,

Thank you for contacting Intel Communities.

Can you please provide the following information to better assist you?

System configuration (brand & model number of the computer including any customization):
- If it is a custom build please provide the brand and model number of the motherboard and the processor.
Are you using a video card?
Operating System:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Report for Intel® Graphics Drivers

You can also fill out the information requested in /thread/77761 this thread and include it in your reply to this post (including the attachments at the bottom).

I hope to hear from you soon.

Regards,

Juan Carlos

Re: igdumd32.dll causing crash in Rocket League.

idata — Thu, 16 Mar 2017 21:07:20 GMT

HP Pavilion DV6 Laptop.

Intel Core i5-2450M @2.50GHz

4 GB RAM

64-bit

Radeon HD 7690M XT

Intel HD Graphics Family

Re: igdumd32.dll causing crash in Rocket League.

idata — Thu, 16 Mar 2017 21:17:59 GMT

Here is my intel report.

Re: igdumd32.dll causing crash in Rocket League.

idata — Thu, 16 Mar 2017 21:53:51 GMT

Hello Living_Immoral,

Thank you for the information.

Please try the installing the following driver and let me know how it goes:

https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81500 Intel® HD Graphics Driver for Windows* 7/8-64-bit Version: 15.28.24.64.4229 (Latest) Date: 6/5/2015

Regards,

Juan Carlos

Re: igdumd32.dll causing crash in Rocket League.

idata — Fri, 17 Mar 2017 02:31:41 GMT

Hello Juan,

The driver has fixed my issue with the crashing in Rocket League, thank you. Although it has caused Error 43 on my Radeon 7690M XT graphics card and has caused it to stop working, do you have a fix for this?

Re: igdumd32.dll causing crash in Rocket League.

idata — Fri, 17 Mar 2017 17:52:44 GMT

Hello Living_Immoral,

In this case, I would recommend contacting the video card's manufacturer to see if there is a new driver version or to contact the system manufacturer (HP).

Best Regards,

Juan Carlos

Re: igdumd32.dll causing crash in Rocket League.

idata — Fri, 24 Mar 2017 18:43:12 GMT

Hello Living_Immoral,

I was reviewing this thread and I wanted to know if you were able to contact the video card's manufacturer?

Please don't hesitate in replying to this post if you need further assistance.

Regards,

Juan Carlos

Re: igdumd32.dll causing crash in Rocket League.

idata — Fri, 24 Mar 2017 23:36:35 GMT

I was not able to find the correct driver but I am still looking and requesting help. The radeon driver is out of date through my 6790M XT graphics card.

Re: igdumd32.dll causing crash in Rocket League.

idata — Tue, 28 Mar 2017 16:59:41 GMT

Hello Living_Immoral,

Thank you for the information.

In a previous post, you mentioned the Radeon 7690M XT and in your last post, you mentioned the 6790M XT.

Please find below the information I found directly from the manufacturer's website:

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064 AMD Radeon™ Software Support for Legacy Graphics Products

The information above applies to the following products:

Applicable Products:

AMD Radeon™ R5 235X, Radeon™ R5 235, Radeon R5™ 230, Radeon™ R5 220 Series Graphics

AMD Radeon™ HD 8470, Radeon™ HD 8350, Radeon™ HD 8000 (D/G variants) Series Graphics

AMD Radeon™ HD 7000 – HD 7600 (including A/D/G/M variants) Series Graphics

AMD Radeon™ HD 6000 (including A/D/G/M variants) Series Graphics

AMD Radeon™ HD 5000 (including M variant) Series Graphics

In case the information above doesn't help, please contact your system manufacturer:

http://support.hp.com/us-en/contact-hp HP Customer Support - Contact

Hope this information helps.

Regards,

Juan Carlos