topic Re: Restarts Every time without warning . (Intel G41) in Graphics

Restarts Every time without warning . (Intel G41)

idata — Sat, 01 Apr 2017 06:17:55 GMT

Hello ,

My desktop restarts automatically within a few seconds on login...

I found, display drivers causing the issue, if i disable the display driver its working alive for 24*7 (without display drivers.)

how can i solve this issue , ? should i need to replace any hardware ??

Note : checked RAM ,, Its working perfect in other pc.

I have attached system general information collected with utility..

Re: Restarts Every time without warning . (Intel G41)

idata — Mon, 03 Apr 2017 20:01:05 GMT

Hello prakash_suren,

I understand computer restarts automatically when the graphics driver is enabled.

Let me apologize for any inconvenience this issue may be causing to you.

I would like you to try updating the graphics driver. Please try installing this driver version, and let me know if issue persists or not https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-?product=81517 https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-?product=81517

Regards,

Fred

Re: Restarts Every time without warning . (Intel G41)

idata — Tue, 11 Apr 2017 18:36:26 GMT

Hello prakash_suren,

I was wondering if you still need assistance with your DG41TY motherboard. In case you still need assistance just let me know.

Regards,

Fred

Re: Restarts Every time without warning . (Intel G41)

idata — Fri, 14 Apr 2017 16:04:11 GMT

Hi Fred,

Thanks for your time to look into this thread,

Installed the version that you suggested , but still am facing the restart issue ,.. This version just added some time to actual problem {restarts in between }

Re: Restarts Every time without warning . (Intel G41)

idata — Fri, 14 Apr 2017 23:20:10 GMT

Hello prakash_suren,

How did the issue start happening? Did you change any software or hardware before the issue started happening?

What type of video cable are you using between the computer and the monitor? Have you tried different video cable?

Regards,

Fred

Re: Restarts Every time without warning . (Intel G41)

idata — Sat, 15 Apr 2017 03:21:45 GMT

It started to happen suddenly , i have tried upgrading display drivers but the continues to happen , also installed clean win 7 ....

Now it happens almost every time when i start doing simple tasks like browsing {chrome , fox} , media play ....

I doubt MOBO causing the issue ?

Re: Restarts Every time without warning . (Intel G41)

idata — Mon, 17 Apr 2017 19:14:31 GMT

Hello prakash_suren,

I am sorry to hear issue persists even after reinstalling the operating system.

Another troubleshooting step we can try is updating the BIOS of the computer.

Please install this BIOS version first, and then test the system https://downloadcenter.intel.com/download/18974/BIOS-Update-TYG4110H-86A-?product=37164 https://downloadcenter.intel.com/download/18974/BIOS-Update-TYG4110H-86A-?product=37164

If issue persists you can try this other BIOS version, and then test the system again https://downloadcenter.intel.com/download/19167/BIOS-Update-TYG4110H-86A-?product=37164 https://downloadcenter.intel.com/download/19167/BIOS-Update-TYG4110H-86A-?product=37164

If issue persists please try latest BIOS from this link https://downloadcenter.intel.com/download/19202/BIOS-Update-TYG4110H-86A-?product=37164 https://downloadcenter.intel.com/download/19202/BIOS-Update-TYG4110H-86A-?product=37164

This link will show you how to update the BIOS on an Intel Desktop motherboard. You can use any of the six methods http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005547.html http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005547.html

Let me know if issue persists or not.

Regards,

Fred

Re: Restarts Every time without warning . (Intel G41)

idata — Mon, 24 Apr 2017 22:14:18 GMT

Hello prakash_suren,

Were you able to install BIOS update I provided? In case you still need assistance just let me know.

Regards,

Fred

Re: Restarts Every time without warning . (Intel G41)

idata — Tue, 25 Apr 2017 10:56:33 GMT

No improvement Fred , tried all the 3 versions that you have suggested , but stll the problem persists ..

What's next solution ?

Re: Restarts Every time without warning . (Intel G41)

idata — Tue, 25 Apr 2017 19:04:26 GMT

Hello prakash_suren,

We have performed several troubleshooting steps already. At this point all that I can think of would be an issue with the graphics controller on the motherboard itself. I do not see any other troubleshooting step that can be performed.

Regards,

Fred

Re: Restarts Every time without warning . (Intel G41)

idata — Wed, 26 Apr 2017 15:11:13 GMT

Should i go for new motherboard ???

Re: Restarts Every time without warning . (Intel G41)

idata — Wed, 26 Apr 2017 22:06:34 GMT

Hello prakash_suren,

The issue seems to be hardware related so most likely the motherboard needs to be replaced.

Regards,

Fred