topic Re: IntelCpHDCPSvc crash in Graphics

IntelCpHDCPSvc crash

idata — Sat, 01 Apr 2017 15:13:53 GMT

Yo guys,

Since 2 weeks i started getting random crashes. I didn´t do anything, it started from itself.

I have asus Gl552VX. Any tips how to fix this?

Re: IntelCpHDCPSvc crash

idata — Mon, 03 Apr 2017 22:07:00 GMT

Hello rob420,

I understand IntelCpHDCPSvc crashes random in your computer.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Let me also know if the issue happens when you are doing something in specific in the computer or if it is totally random.

Regards,

Fred

Re: IntelCpHDCPSvc crash

idata — Thu, 06 Apr 2017 13:32:00 GMT

Yo guys,

i attached the SSu file. Hope we can fix this together

Re: IntelCpHDCPSvc crash

idata — Thu, 06 Apr 2017 18:09:58 GMT

Hello rob420,

Thanks for the information you sent to me.

I would like you to try updating the graphics driver. Please download this driver https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip

As soon as the driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Let me know if issue persists or not.

Regards,

Fred

Re: IntelCpHDCPSvc crash

idata — Thu, 13 Apr 2017 18:27:53 GMT

Hello rob420,

I was wondering if issue persists or not after installing the graphics driver update I provided. if you still need assistance just let me know.

Regards,

Fred