topic Re: Sprite transparency is gone with HD 520 HD 620 in Graphics

Sprite transparency is gone with HD 520 HD 620

CWei13 — Wed, 31 May 2017 16:13:41 GMT

Hi,

I recently got 2 new computers with HD 520 and HD620 graphics. When I try to run my game under Windows 10, I am seeing back color behind sprites that are supposed to have transparent background (see the attached screenshot below).

I have already updated the driver to the latest version (win64_154518.4664) and the problem persists. Could you kindly help to advise how to resolve this issue? Thank you.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Wed, 31 May 2017 19:53:05 GMT

Hello orino,

Thank you for contacting the Intel community.

To better assist you, would you please fill out the information at the following link:

/thread/77761 https://communities.intel.com/thread/77761

Please don't forget to attach your system information as it is described on the link.

Best regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

CWei13 — Thu, 01 Jun 2017 15:41:01 GMT

Hi Ivan,

Please refer to the following and attachments for more info. Thank you,

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

The transparency of sprites are gone.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

MSI Cubi2

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left:...

Re: Sprite transparency is gone with HD 520 HD 620

idata — Thu, 01 Jun 2017 18:17:59 GMT

Hello orino,

Thank you for the information you have kindly provided, if you install the driver from your computer manufacturer do you get the same problem?

The driver is available here:

https://www.msi.com/Desktop/support/Cubi.html# down-driver&Win10%2064 https://www.msi.com/Desktop/support/Cubi.html# down-driver&Win10%2064

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Also, have you tried contacting the game's developers to find out if there is a patch that you can use to solve the issue or to get some kind of support from their end?

Regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Tue, 06 Jun 2017 22:59:25 GMT

Hello orino,

There is a new driver version available, you can download it here:

https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 Intel® Graphics Driver for Windows* [15.45]

Since you have an OEM (Original Equipment Manufacturer) system I suggest you to manually install this driver, please see how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

Please let me know if driver works better for you.

Regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

CWei13 — Wed, 07 Jun 2017 01:45:08 GMT

Hi Ivan,

Thanks for the reply. I tried the latest driver and it's still not working.

The question I have is that I have tried this game on another computer with Intel HD Graphics 4600 GPU with exactly the same OS version and the problem doesn't exist. So I would still think it is related to the driver with the later GPU.

Kindly let me know if you need more information for further investigation.

Thank you,

Re: Sprite transparency is gone with HD 520 HD 620

idata — Wed, 07 Jun 2017 19:25:06 GMT

Thank you for the information, please allow me to further investigate.

Regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Thu, 08 Jun 2017 21:44:43 GMT

Hello orino,

Is it possible for you to test this driver version https://downloadcenter.intel.com/download/26404/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=96551 15.45.10.4542? I know it is an older version but we just want to know if there any regression.

Obviously, this is just for testing and we want you to stay with this previous version.

Would you please set in GFx Control panel under 3D options > Global Settings > Enable

Please let me know how it goes.

Best regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

CWei13 — Fri, 09 Jun 2017 00:04:53 GMT

Hi Ivan,

Unfortunately the driver is not fixing this problem. Please refer to the screenshot. Thank you,

Re: Sprite transparency is gone with HD 520 HD 620

idata — Fri, 09 Jun 2017 14:50:38 GMT

Thank you orino, I appreciate you have tried this for us.

Best wishes,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Mon, 19 Jun 2017 18:45:20 GMT

Hello orino,

Can we get details on how to obtain this game? I'm not finding details about it.

Is it this one? https://www.microsoft.com/en-us/store/p/cross-gate-hd/9nblggh4wc9t https://www.microsoft.com/en-us/store/p/cross-gate-hd/9nblggh4wc9t

If so, this game is only meant to run on Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8.

The only other reference I found is Cross Gate PC: https://en.wikipedia.org/wiki/Cross_Gate https://en.wikipedia.org/wiki/Cross_Gate , released on 2001. If this is the game, we do not have it on physical form, thus we would need to obtain it in digital first and even if we get it, since it is such an old game we may not get a fix for it anytime soon, as other newer games and apps take priority.

Please let me know where I can get this game.

Best regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Mon, 26 Jun 2017 17:19:53 GMT

Hello orino,

I'm following on this post to ask you if you can provide us the information requested above to further investigate this issue.

Regards,

Ivan.

Re: Sprite transparency is gone with HD 520 HD 620

CWei13 — Tue, 27 Jun 2017 00:14:34 GMT

Hi Ivan,

Thank you so much for your continuous follow-up. I have uploaded the game file to https://goo.gl/EwZCFu https://goo.gl/EwZCFu

After you download and unzip the game files (Please temporarily turn off anti-virus software for complete extraction of the game files), you may simply execute BlueLogin.exe and you will see a launcher screen as following:

Make sure that you select "4" in the combo box at the bottom left corner (although other characters might appear unrecognizable to you) and then press the button on the right to launch the game. You can see the defects after the game launched.

Let me know if you have any problem reproducing this issue.

Thanks again for your help.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Tue, 27 Jun 2017 16:44:43 GMT

Thank you for the information and we will investigate on this and once we get an answer it will be posted here.

Best regards,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Fri, 07 Jul 2017 16:04:38 GMT

Hello orino,

We have been trying to replicate this issue but we have not been able to do it, the files you attach we are not able to run it or download it to execute it, so for that reason we haven't been able to test it.

Can you point us to a website where we can download an executable file to install it in our system and be able to test it?

Thank you,

Ivan U.

Re: Sprite transparency is gone with HD 520 HD 620

idata — Wed, 12 Jul 2017 23:23:29 GMT

Hello orino,

I just wondering if you could provide us with the information requested above to try to replicate this issue.

Ivan U.