topic Re: igfxEM module has stopped working in Graphics

igfxEM module has stopped working

MMani7 — Fri, 24 Aug 2018 07:02:12 GMT

Hi All,

I am getting the below error while logging in to Windows.

"igfxEM Module - igfxEM Module has stopped working - A problem caused the program to stop working correctly. Please close the program."

OS: Windows 10 x64 1709 Ent

Hardware: Dell Optiplex 3050

Graphics driver : Intel HD Graphics 630 - version 22.20.16.4771

I have tried uninstalling and installing the newer version of Graphics driver version available in Dell Enterprise driver pack website v22.20.16.4836

But still the issue persists. This issue also occurs on all other dell desktops.

Could you please help me in identifying the root cause and the resolution for the same?

Appreciate your support! Thanks

Regards,

Prabu

Re: igfxEM module has stopped working

AlHill — Fri, 24 Aug 2018 07:05:56 GMT

Download and run this utility, and attach the results:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Then, one of the Intel support engineers will be able to assist you.

Doc

Re: igfxEM module has stopped working

MMani7 — Fri, 24 Aug 2018 07:46:17 GMT

Thanks for the update, please find the scan results in the attachment.

Re: igfxEM module has stopped working

idata — Fri, 24 Aug 2018 13:55:43 GMT

Hello Prabu

Thank you for contacting our community forums.

We would like you to test the latest Dell* (OEM) drivers for your graphics controller, version 23.20.16.4973. First, we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

In order to do it, please follow these steps:

Open the Device Manager: Press the Windows key and the X key together, select Device Manager

Expand the Display Adapters section.

Find the Intel Graphics Driver.

Right-click the Intel Graphics Driver and select Uninstall.

Select the check box Delete the driver software for this device.

The system must go through a restart to complete the uninstall process.

If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 6.

After that, for troubleshooting purposes please install the latest Dell* Graphics Driver for Windows® 10 found here:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=5C3P0 https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=5C3P0

I hope this helps, please let us know the outcome.

Regards,

Diego S.

Re: igfxEM module has stopped working

idata — Wed, 29 Aug 2018 16:51:42 GMT

Hello Prabu

We just wanted to double check if you still need further assistance.

Please don't hesitate on contacting us back.

I hope to hear from you soon.

Best Regards,

Diego S.

Re: igfxEM module has stopped working

MMani7 — Wed, 29 Aug 2018 17:10:12 GMT

Hi Diego,

The latest driver installation worked fine and so far we did not see the issue.

I have a question...how to identify the latest driver version for particular graphics hardware model. (e.g. v23.20.16.4973 for Intel HD Graphics 630).

Also I do not see this version in the Dell Enterprise driver pack.

This issue is also seen in other desktop models, so installing the latest graphics driver version will solve the issue on other machines as well ?

Thanks for the quick response and support.

Regards,

Prabu

Re: igfxEM module has stopped working

idata — Wed, 29 Aug 2018 19:35:44 GMT

Hello Prabu,

Thank you for your response.

In this case, if you are experiencing graphics issues as the ones mentioned before, we recommend you to look for the individual drivers, and not for a pack, so you can isolate the issue.

In order to look for those drivers, you will need to access the support page from the manufacturer, as an example, https://www.dell.com/support/home/us/en/04?app=drivers Dell* was the one on your case.

On the search bar which is present on most of the OEM websites, you will need to type in the model of your machine, https://www.dell.com/support/home/us/en/04/product-support/product/optiplex-3050-desktop/drivers Dell Optiplex 3050 in this case.

On the left hand side, you will find the drivers & downloads page.

OEMs organize their drivers by name, version and release dates, so you will need to look for the latest graphic drivers based on the way that they organize their files.

For more support you can contact them directly on the link previously shared.

I hope this helps.

Regards,

Diego S.

Re: igfxEM module has stopped working

MMani7 — Thu, 30 Aug 2018 12:32:26 GMT

Thanks for the update Diego. Appreciate your support.