topic Re: about Intel HD Graphics 620 not working when I plug hdmi into TV in Graphics

about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Fri, 08 Dec 2017 01:39:08 GMT

As what you can see in the title I have an issue for about 2 weeks and didn't find a solution

the problem is when I connect my lenovo laptop to my TV using HDMI is not working , I spent years it work finn but I received an update for intel and after that update the screen goes black the sound is on but no picture just black screen

I have read the instruction in this thread and provide all information you asked for

I hope you can find solution for this frustrating issue

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

Stefan3D — Fri, 08 Dec 2017 18:07:46 GMT

Try drivers from this list: https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620

If you encounter an error message about validation, then install driver via "have disk method" as described at:

www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Fri, 08 Dec 2017 20:31:59 GMT

not working

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Tue, 12 Dec 2017 18:14:58 GMT

still waiting for a solution

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Wed, 13 Dec 2017 19:45:26 GMT

RPG089: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the laptop is not working properly.

For this type of scenario we always recommend to install the graphics drivers provided by the manufacturer of the laptop, please try driver 4627:

https://pcsupport.lenovo.com/sa/en/products/laptops-and-netbooks/300-series/310-15ikb/80tv/downloads https://pcsupport.lenovo.com/sa/en/products/laptops-and-netbooks/300-series/310-15ikb/80tv/downloads

If the problem gets fixed with the Lenovo drivers, then you can keep using those drivers and then disable the Windows automatic updates, on the link below you will find the instructions of how to do that or another option will be to contact Microsoft to get those instructions:

https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/

https://support.microsoft.com/en-us/contactus/ https://support.microsoft.com/en-us/contactus/

Since the laptop is working with Intel® HD Graphics 620, we can try a new driver version 4877:

https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=96551 https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=96551

Do you have the option to use a different HDMI cable?

Some TVs also have their own driver and firmware update, so as an option you can always confirm that with the manufacturer of it.

Any further questions, please let me know.

Regards,

Alberto R

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Fri, 15 Dec 2017 09:39:58 GMT

Hi , Thank You for your replay

Can you please put the link of download for driver 4627 I didn't find it

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Fri, 15 Dec 2017 19:51:45 GMT

RPG089: You are very welcome. Sure, on the following link, look for the option that says "Display and Video Graphics", choose that option and then you will see 2 options, Nvidia VGA and Intel VGA, the driver version for the Intel driver is 4627, then click on the "checkmark" and then select "My Download List" and after that select "Download":

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/300-series/310-15ikb/80tv/downloads https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/300-series/310-15ikb/80tv/downloads

Any questions, please let me know.

Regards,

Alberto R

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Sat, 16 Dec 2017 16:09:39 GMT

Hi , I downloaded it and install it but unfortunately didn't work

I'm very sad I'm trying to solve this problem for about 1 month

Is there any other solution

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

крябо — Sun, 17 Dec 2017 19:48:01 GMT

Similar situation. The CPU is I5-6400. When you install the intel hd graphics 530 driver. When you start after the logo, the monitor only glows.

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Sun, 17 Dec 2017 21:59:15 GMT

when I uninstall HD Graphics 620 and restart my laptop it work on tv but don't last long after about 30 min it will goes black only audio on

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Mon, 18 Dec 2017 23:32:35 GMT

RPG089: Thank you very much for letting us know those results, we are sorry to hear the issue persists. The graphics driver version 4627 provided by Lenovo was customized by them to work with your specific platform, if the problem remains after installing that driver then at this point the next thing to do will be to get in contact with directly with Lenovo for further technical or warranty assistance on this subject.

Additionally, to disable the Windows automatic driver update will be a good thing to try, because as you mentioned, when you remove the driver it works, and then probably Windows does the update and the problem came back again, so we suggest to try that as well.

Any questions, please let me know.

Regards,

Alberto R

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Tue, 19 Dec 2017 00:07:01 GMT

I will try hope it work but how to disable the automatic update

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Tue, 19 Dec 2017 00:10:07 GMT

RPG089: Please check post number four, in there you will see a link that have some suggestions of how to do that or the other option will be to get in contact with Microsoft directly.

Any questions, please let me know.

Regards,

Alberto R

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Tue, 19 Dec 2017 00:30:46 GMT

I will check it thank you

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Tue, 19 Dec 2017 00:47:18 GMT

when I click on this link

I get this link automatically

/news https://communities.intel.com/news

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Tue, 19 Dec 2017 20:34:16 GMT

RPG089: Thank you for letting us know that information. Yes, in that case, please try to copy the link and open it on a different Window or in a different browser.

Any questions, please let me know.

Regards,

Alberto R

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Wed, 20 Dec 2017 09:34:08 GMT

I disable the automatic update but still the issue not fixed

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Wed, 20 Dec 2017 22:04:13 GMT

RPG089: Thank you very much for providing those results.

Did you get in contact with Lenovo to confirm if they have additional troubleshoot steps on this matter?

Did you confirm with Microsoft if there is another option to disable the Windows updates or if they can provide additional suggestions on this subject?

I found a link where there are some recovery options to reset the PC, we can always try that as well:

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

Any questions, please let me know.

Regards,

Alberto R

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Wed, 20 Dec 2017 23:57:11 GMT

no not yes , can you send me the link for Lenovo and microsoft

Re: about Intel HD Graphics 620 not working when I plug hdmi into TV

idata — Thu, 21 Dec 2017 00:19:30 GMT

RPG089: Sure, you will find the links below:

Lenovo:

https://support.lenovo.com/sa/en/contactus https://support.lenovo.com/sa/en/contactus

Microsoft:

https://support.microsoft.com/en-us/contactus/ https://support.microsoft.com/en-us/contactus/

Any questions, please let me know.

Regards,

Alberto R