topic Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu in Graphics

Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Thu, 01 Jun 2017 19:00:35 GMT

Help!

I have a Dell XPS 8700 and through Windows Update it keeps installing Intel Graphics Driver (currently 20.19.15.4549)

Issue is, when it does, my start menu won't pop up anymore, nor can I right click anywhere on the menu bar (for example right clicking Word icon to see recent word documents), nor can I click the date/time to see the calendar, etc. As you can imagine it's pretty annoying.

To fix it, I have to go to Control Panel > Programs and Features and uninstall the Intel Graphics Driver. It's pretty annoying. I've tried disabling the update on Microsoft's side but that works until you release a new version. Then I have to re-disable the update and that's also a pain. (And Windows update is getting REALLY good at updating it after I uninstall. Like every night). If this can't be resolved I'll just have to look into turning off automatic updates.

I am using 3 monitors (1 HDMI, 1 DVI, and 1 DisplayPort) so I have Multidisplay enabled in the BIOS)

Here's the report from my Intel HD Graphics Control Panel:

Intel(R) HD Graphics 4600

Report Date: Thursday, June 1, 2017

Report Time [hh:mm:ss]: 1:49:09 PM

Driver Version: 20.19.15.4549

Operating System: Windows* 10 Home (10.0.14393)

Default Language: English (United States)

Physical Memory: 24493 MB

Vendor ID: 8086

Device ID: 0412

Device Revision: 06

Video BIOS: 2177.0

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

Processor Speed: 3592 MHz

Processor Graphics in Use: Intel(R) HD Graphics 4600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 1.2

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Television *

Display Type: Digital

Serial Number:

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 18.9 inches

Vertical Size: 10.63 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 864 (75p Hz)

1280 x 720 (60p Hz)

1280 x 720 (50p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 1024 (75p Hz)

1400 x 1050 (60p Hz)

1440 x 900 (60p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (50p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D B8 5A 9C C7 04 00

06 19 01 03 80 30 1B 78 EA 31 35 A5 55 4E A1 26

0C 50 54 A5 4B 00 71 4F 81 80 95 00 B3 00 A9 C0

81 00 81 C0 90 40 02 3A 80 18 71 38 2D 40 58 2C

45 00 E0 0E 11 00 00 1E 00 00 00 FD 00 38 4B 1E

53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 4C

47 20 49 50 53 20 46 55 4C 4C 48 44 00 00 00 FF

00 0A 20 20 20 20 20 20 20 20 20 20 20 20 01 FB

02 03 1D F1 4A 90 04 03 01 14 12 05 1F 10 13 23

09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80

18 71 38 2D 40 58 2C 45 00 E0 0E 11 00 00 1E 01

1D 80 18 71 1C 16 20 58 2C 25 00 E0 0E 11 00 00

9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 E0 0E 11

00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 E0

0E 11 00 00 18 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AE

* Other names and brands are the property of their respective owners

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

Stefan3D — Thu, 01 Jun 2017 19:11:36 GMT

Try the most recent driver https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 Download Intel® Graphics Driver for Windows* [15.40]

Probably it requires http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

Hopefully it works better and Windows doesn't roll it back.

Otherwise check out: https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-windows-10 How to temporarily prevent a driver update from reinstalling in Windows 10

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Thu, 01 Jun 2017 19:15:20 GMT

No Dice.

During installation it says "Computer does not meet minimum requirements for this software".

Thanks for the reply though!

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

Stefan3D — Thu, 01 Jun 2017 19:17:43 GMT

Try this one from DELL:

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=2NF9T&fileId=3552674062&osCode=WT64A&productCode=xps-8700&languageCode=en&categoryId=VI Intel HD GFX Driver Driver Details | Dell US

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Thu, 01 Jun 2017 19:22:37 GMT

I tried that earlier and it also has an error saying "This computer does not meet the minimum requirements for installing the software." Which is weird because it's directly from the Dell page for my computer....

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Thu, 01 Jun 2017 19:23:56 GMT

Log for that install:

[06/01/17 14:20:44]Update Package Execution Started[06/01/17 14:20:44]Original command line: "C:\Users\Matthew\Downloads\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1).EXE" [06/01/17 14:20:44]DUP Framework EXE Version: 3.4.4.39[06/01/17 14:20:44]DUP Release: 2NF9TA02[06/01/17 14:20:44]Initializing framework...[06/01/17 14:20:45]Data in smbios table is (hex)value = 3 , Chasis type (hex)value = 3 , System type is : Client [06/01/17 14:20:45]logo.png[06/01/17 14:20:47]User Command: attended[06/01/17 14:20:47]DUP Capabilities Value: 41943039 (0x27FFFFF)[06/01/17 14:20:47]DUP Vendor Software Version: 20.19.15.4454[06/01/17 14:20:47]Local System/Model Compatible with this Package? Yes[06/01/17 14:20:47]Local System OS Version: 10.0.0.0[06/01/17 14:20:47]OS Compatible with this Package? Yes[06/01/17 14:20:47]Local System OS Language: EN[06/01/17 14:20:47]Language Compatible with this Package? Yes[06/01/17 14:20:47]Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.445\miniunz.exe[06/01/17 14:20:47]Extraction-arguments: -x C:\Users\Matthew\DOWNLO~1\XPS-87~2.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.445[06/01/17 14:21:07]Extraction-GetExitCode: 0[06/01/17 14:21:07]Identified Behavior : attended[06/01/17 14:21:07]Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp[06/01/17 14:21:07]Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"[06/01/17 14:21:07]Path : C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)[06/01/17 14:21:07]Identified Behavior : attended[06/01/17 14:22:51]Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp[06/01/17 14:22:51]

--- Start of Vendor Software Log ---

[06/01/17 14:22:51]Unicode payload log file detected.[06/01/17 14:22:51]>>> 6/01/2017 14:21:07:811

[Install Configuration]

Installer Version: 1.6.42.0

Compile date = Fri Apr 29 12:18:34 2016

OS command line = "C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Setup.exe" /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"

Effective command line = /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"

Windows Version = Windows 10

Platform = 64 bit

Core Version = 3.0.1 (IIF2++)

System up time = 2360 sec

Source: C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)

[Languages]

0401 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ar-SA\setup.exe.mui

0405 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\cs-CZ\setup.exe.mui

0406 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\da-DK\setup.exe.mui

0407 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\de-DE\setup.exe.mui

0408 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\el-GR\setup.exe.mui

0409 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\en-US\setup.exe.mui

0C0A - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\es-ES\setup.exe.mui

040B - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\fi-FI\setup.exe.mui

040C - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\fr-FR\setup.exe.mui

040D - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\he-IL\setup.exe.mui

041A - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\hr-HR\setup.exe.mui

040E - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\hu-HU\setup.exe.mui

0410 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\it-IT\setup.exe.mui

0411 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ja-JP\setup.exe.mui

0412 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ko-KR\setup.exe.mui

0414 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\nb-NO\setup.exe.mui

0413 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\nl-NL\setup.exe.mui

0415 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pl-PL\setup.exe.mui

0416 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pt-BR\setup.exe.mui

0816 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pt-PT\setup.exe.mui

0418 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ro-RO\setup.exe.mui

0419 - C:\ProgramData\Dell\drivers...

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

Stefan3D — Thu, 01 Jun 2017 19:28:05 GMT

That really shouldn't happen.

Create a system restore point

https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point

Try to install drivers via "have disk method" as described at:

http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

For the DELL version: you can unzip it e.g. with http://www.7-zip.de/ 7ZIP

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Thu, 01 Jun 2017 20:32:10 GMT

I was able to update the driver to 20.19.15.4454 (Dells version) and the most recent Intel one and neither let the Start Menu work.

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Thu, 01 Jun 2017 20:32:46 GMT

At this point I just disabled it in Device Manager and now everything seems happy. Idk.

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

idata — Fri, 02 Jun 2017 15:53:13 GMT

Hello mschmidtbauer,

I understand that after Windows* installs graphics driver update through Windows* Update start menu and right click do not work properly.

Let me apologize for any inconvenience this issue may be causing to you.

I recommend installing Windows* Creators Update and then checking if that fixes the issues you are having. You can download Windows* Creators Update from this link https://support.microsoft.com/en-us/instantanswers/d4efb316-79f0-1aa1-9ef3-dcada78f3fa0/get-the-windows-10-creators-update https://support.microsoft.com/en-us/instantanswers/d4efb316-79f0-1aa1-9ef3-dcada78f3fa0/get-the-windows-10-creators-update

Regards,

Fred D.

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

idata — Fri, 09 Jun 2017 19:45:06 GMT

Hello mschmidtbauer,

I was wondering if you still need assistance regarding the issue you are having with the graphics driver. In case you still need assistance just let me know.

Regards,

Fred D.

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

MSchm27 — Mon, 12 Jun 2017 18:28:23 GMT

Having disabled the Intel graphics in device manager it seems to have taken care of the issue and I haven't had any performance issues

Thanks-

Matt

Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu

idata — Tue, 13 Jun 2017 17:55:58 GMT

Hello mschmidtbauer,

I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.

Regards,

Fred D.