topic Re: Windows display update breaks HD Graphic 530 second video output in Graphics

Windows display update breaks HD Graphic 530 second video output

FRich2 — Fri, 02 Jun 2017 03:04:02 GMT

Hi,

I have installed 10 industrial PC with the following specs:

- ASRock IMB-191 with Intel HD Graphic 530

- Intel i5-6500TE CPU, 8 GB

- Windows 7 Pro 64-bits

The 1st PC video output is connected to the PC internal monitor with DisplayPort.

The 2nd PC video output is connected to a remote display with HDMI.

All the PC have been running fine with the 2 displays during a few months, but the customer recently complained that they lost the 2nd remote display on the 10 PC after installing a big batch of windows updates.

I suspect the following update from Windows Update:

Intel Corporation - Display - 12/10/2016 12:00:00 AM - 21.20.16.4565

The issue was solved after rolling back the video driver to the old version:

- "Old" driver working: 20.19.15.4300 (1/10/2015)

- "New" driver not working: 21.20.16.4565 (12/10/2016)

Even though this issue is solved for now, I would like to check if this issue is known by Intel, and if future WIndows graphics update will break or not the 2nd display again.

I enclose the Intel System Support Utility results.

Thank you,

Fabien

Re: Windows display update breaks HD Graphic 530 second video output

idata — Fri, 02 Jun 2017 14:24:18 GMT

Hello Fabien_r,

Thank you for contacting the Intel community.

I'm sorry about the issue you have experience with this graphics driver version.

At this point, we have not received any reports related with this issue; however,we have released a new driver version that you might want to try, you can download it here:

https://downloadcenter.intel.com/download/26772/Intel-Graphics-Driver-for-Windows-15-45-?product=88345 Intel® Graphics Driver for Windows* [15.45]

Please let me know how it goes.

Best regards,

Ivan U.

Re: Windows display update breaks HD Graphic 530 second video output

FRich2 — Mon, 05 Jun 2017 03:49:26 GMT

Hello Ivan,

Thanks for your prompt reply. I will test this new driver and let you know how it goes.

Best regards,

Fabien

Re: Windows display update breaks HD Graphic 530 second video output

idata — Tue, 06 Jun 2017 21:26:01 GMT

You are more than welcome!

Ivan U.

Re: Windows display update breaks HD Graphic 530 second video output

idata — Mon, 12 Jun 2017 19:14:14 GMT

Hello ,

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

Regards,

Ivan.