topic Re: AER Memories of Old Graphical Issue in Graphics

AER Memories of Old Graphical Issue

RRaab — Wed, 13 Jun 2018 18:48:50 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Graphical glitches in a certain spot of the AER game

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%):

Hardware (HW)

Brand and Model of the system.

Skull Canyon

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)<td style="padding: 0 5.4pt; border-top: none; border-r...

Re: AER Memories of Old Graphical Issue

idata — Wed, 13 Jun 2018 20:09:58 GMT

Hello DarthHaro,

Thank you for joining this Community.

We really appreciate all the information provided by you.

We are taking the time to replicate your issue in our facilities in order to find a suitable solution for it.

This may cause a brief delay between our answers, we will contact you as soon as we can.

I hope this helps.

Best regards.

Diego S.

Re: AER Memories of Old Graphical Issue

idata — Fri, 27 Jul 2018 15:11:57 GMT

Hello DarthHaro,

Thank you for your patience.

Due to the unique and complex glitch reported on your thread, it has taken longer than hoped to be reproduced since the glitch is supposed to appear only in the last place in the game.

We will reach you back as soon as possible.

I hope this helps.

Regards,

Diego S.

Re: AER Memories of Old Graphical Issue

idata — Thu, 23 Aug 2018 16:52:58 GMT

Hello DarthHaro

Thank you for patience.

We would like you to test the latest drivers for your graphics controller.

First, we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

After that, for troubleshooting purposes please install the latest Intel® Graphics Driver for Windows® 10 found here:

https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88357 https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88357

In order to do it, please go ahead and perform this update steps:

Unzip the file to a designated location or folder.

Open Device Manager:

For Windows 10: Right-click Windows Start icon

Click yes when prompted for permission from User Account Control.

Expand the Display adapters section.

Right-click the Intel® graphics entry and select Update Driver Software.

Click Browse my computer for driver software.

Click Let me pick from a list of device drivers on my computer.

Click Have Disk.

Click Browse and select the directory where the driver files are located.

Click OK, and finally click Next.

Drivers are now being installed.

Restart your computer.

I hope this helps, please let us know the outcome.

Regards,

Diego S.

Re: AER Memories of Old Graphical Issue

idata — Tue, 28 Aug 2018 13:17:35 GMT

Hello DarthHaro

We just wanted to double check if you still need further assistance.

Please don't hesitate on contacting us back.

I hope to hear from you soon.

Best Regards,

Diego S.