topic Re: Intel HD 3000 in Graphics

Intel HD 3000

BSwit — Thu, 19 Dec 2013 22:34:18 GMT

I am working with a police department that are using four Lenovo Edge E430 Think PAD laptops paired with four Logitech C920 web cameras as dash cams in the vehicles. One for each car. I have noticed in each car (laptop) that the video freezes after 30 to 60 seconds. The specification on the laptops are as follows:

Intel i5-2450M CPU @ 2.50 GHz

6 GB RAM

Windows 7 64 bit OS

This application seems to work on most all laptops but this particular model laptop using the Intel HD 3000 graphic card seems to have trouble decoding the H.264 video from the Logitech C920 camera. I upgraded the on the Lenovo as well as the Lenovo graphic card driver but still the video freezing issues occurs every 30 seconds when their is movement in the background scene.

I know this must be something simple but I am at a loss. If I can figure out how to correct the issue then I could get all 4 cars up and running.

Please help.

Re: Intel HD 3000

Jose_H_Intel1 — Fri, 20 Dec 2013 18:16:37 GMT

Hello coptrax, please share more information with us:

The name of the software being used with the cameras, is it the one provided with the cameras?
The Intel® HD Graphics report. This article will guide you: http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics; Intel� Graphics Driver Report. Please indicate the driver versions used if more than one.
The Dxdiag report. Please type "dxdiag" in the search box or in "Run". Then, click "Save all information..."

This is the latest generic Intel® HD Graphics 3000 driver version: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377

Re: Intel HD 3000

BSwit — Fri, 20 Dec 2013 19:38:00 GMT

------------------

System Information

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Time of this report: 12/20/2013, 13:19:27

Machine name: MFOWLER-CAR29

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 3254AEU

BIOS: Phoenix BIOS SC-T v2.2

Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 6144MB RAM

Available OS Memory: 5734MB RAM

Page File: 1948MB used, 9516MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_500017AA&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: ThinkPad Display 1366x768

Monitor Model: unknown

Monitor Id: LEN40A0

Native Mode: 1366 x 768(p) (59.996Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3347 (English)

Driver Version: 9.17.10.3347

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 11/7/2013 01:52:50, 12617216 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4266-11CF-0979-0A70B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0126

SubSys ID: 0x500017AA

Revision ID: 0x0009

Driver Strong Name: oem13.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3347:pci\ven_8086&dev_0126

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

...

Re: Intel HD 3000

BSwit — Fri, 20 Dec 2013 19:39:46 GMT

The software we are using is AMCAP (a DirectShow Product)

The version of the driver is 9.17.10.3347

Re: Intel HD 3000

BSwit — Fri, 20 Dec 2013 19:49:13 GMT

I have attached the DXDiag as well as driver info.

Thanks

Re: Intel HD 3000

BSwit — Sat, 21 Dec 2013 16:16:02 GMT

Was any of the information that I sent helpful?

Re: Intel HD 3000

Jose_H_Intel1 — Wed, 01 Jan 2014 00:30:55 GMT

We are checking on this. Thanks!

Re: Intel HD 3000

Jose_H_Intel1 — Fri, 03 Jan 2014 00:50:16 GMT

Would you please attach the Intel® HD Graphics report? This article will lead you to it: http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics; Intel� Graphics Driver Report.

Re: Intel HD 3000

BSwit — Fri, 03 Jan 2014 16:35:23 GMT

I have attached the Intel HD Graphics report.

Re: Intel HD 3000

Jose_H_Intel1 — Sat, 04 Jan 2014 01:10:22 GMT

Thank you, I have some questions:

Is the live footage or the saved footage choppy?

What software are you using for viewing/playback?

Re: Intel HD 3000

BSwit — Mon, 06 Jan 2014 16:35:34 GMT

The live video hangs up as well as the recorded video. It seems like it the video card is unable to "keep up" when the background scenery starts moving fast. We are using the Direct Show AMCAP software program to record the video.

Re: Intel HD 3000

Jose_H_Intel1 — Tue, 07 Jan 2014 19:53:59 GMT

Did you test with different software? Perhaps the one provided by the webcam's manufacturer?

Re: Intel HD 3000

Jose_H_Intel1 — Fri, 24 Jan 2014 01:29:06 GMT

Please take a look here: http://forums.logitech.com/t5/Webcams/C920-Webcam-jerky-framerate-on-Windows-8-64-bit/td-p/1124365 C920 Webcam 'jerky' framerate on Windows 8 64-bit - Logitech Forums