topic Re: Intel HD Graphics crashes the PC after update in Graphics

Intel HD Graphics crashes the PC after update

idata — Wed, 17 Aug 2016 07:31:15 GMT

Hello ...

I work in an educational institution,

and we have a lab contains 20 PCs with Intel DH61WW motherboard

Recently I cloned a new image to the computers, and after updating the motherboard drivers

the HD Graphics Driver keeps crashing the PC after updating it ... I really would like some help in this issue

Thank you,

Regards

Saeed

Re: Intel HD Graphics crashes the PC after update

idata — Fri, 19 Aug 2016 22:33:33 GMT

Hi Saeed92,

Since this motherboard is a legacy product let me see what I could do for you.

Could you please attach the result of the Intel® System Support Utility?

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Regards,

Hellen.

Re: Intel HD Graphics crashes the PC after update

idata — Sat, 20 Aug 2016 06:30:11 GMT

Hello Hellen,

Thank you for your reply

Here's the result from SSU

Regards,

Saeed

Re: Intel HD Graphics crashes the PC after update

idata — Mon, 22 Aug 2016 23:50:00 GMT

Hi Saeed92,

I couldn't check the correct Graphics driver you are using, regards that let's try installing this version which is the latest version for your Intel® HD Graphics 2000 controller:

https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit

Regards,

Hellen.

Re: Intel HD Graphics crashes the PC after update

idata — Tue, 23 Aug 2016 07:40:23 GMT

Hello Hellen,

The driver you gave me above doesn't meet the minimum system requirements

I'll try to download the Intel® HD Graphics 2000 controller

and try again, and tell you whats happens

Regards,

Saeed

Re: Intel HD Graphics crashes the PC after update

idata — Tue, 23 Aug 2016 11:12:55 GMT

Hello Hellen,

I've tried to use Intel® HD Graphics 2000 controller drivers, but the problem occurred

Re: Intel HD Graphics crashes the PC after update

idata — Thu, 25 Aug 2016 02:01:54 GMT

Hi Saeed92,

Please try uninstalling current driver version installed, use this method;

Open the Device Manager.
Find the Intel Graphics Driver.
Right click Intel Graphics Driver and select Uninstall.
Select the check box
Delete the driver software for this device.
Reboot the computer after uninstall process has finished.

Then try installing the driver manually.

How to manually install an Intel® Graphics Driver in Windows® 7

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

Intel® HD Graphics Driver for Windows* 7/8-64-bit

https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81502 https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81502

Please let me know the outcome.

Regards,

Hellen.

Re: Intel HD Graphics crashes the PC after update

idata — Thu, 25 Aug 2016 06:29:26 GMT

Hi Hellen,

I've already tried to install driver manually but I finished with the same result

plus I've tried to reinstall it manually by following the steps obove with the driver you sent to me

but the same problem occurred again

I dont know if the problem with the card it self, because with a lab contains over 20 PCs almost half of them worked fine after updating the Graphics Driver, and the other half's making issues

but I thought its fine to discuss it with you before buying a new graphic card

Thank you for your cooperation

Regards,

Saeed

Re: Intel HD Graphics crashes the PC after update

idata — Wed, 31 Aug 2016 19:05:39 GMT

Hi Saeed92,

Since I couldn't collect the correct information about your system, I recommend you to make sure you are using the latest BIOS version, here it is:

https://downloadcenter.intel.com/product/54876/Intel-Desktop-Board-DH61WW https://downloadcenter.intel.com/product/54876/Intel-Desktop-Board-DH61WW

Please keep in mind it is End of Interactive Support.

Also I suggest you to install all latest Windows update, and controllers' drivers.

Then if the issue remains, you can try using your system with a previous graphics version.

Intel® HD Graphics Driver for Windows* 7/8-64-bit:

https://downloadcenter.intel.com/download/24696/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81502 https://downloadcenter.intel.com/download/24696/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81502

Regards,

Hellen.

Re: Intel HD Graphics crashes the PC after update

idata — Thu, 01 Sep 2016 07:11:02 GMT

Hi Hellen,

before I put my question on Intel Support Community, I did verfied that I'm using the latest BIOS Version

adn I've already tried to install old version of the graphic driver

but its no use

I'm sticking with the same problem

Re: Intel HD Graphics crashes the PC after update

idata — Mon, 05 Sep 2016 16:58:11 GMT

Hi Saeed92,

Sorry about the misunderstanding, I couldn't collect the information requested. So let's try this, please install the Chipset driver and the ME driver after that I recommend you to install the graphics version:

Intel® ME 8: Intel® Management Engine Driver for Intel 6 Series Chipset-Based Desktop Boards:

https://downloadcenter.intel.com/download/21764/Intel-ME-8-Intel-Management-Engine-Driver-for-Intel-6-Series-Chipset-Based-Desktop-Boards?product=54876 https://downloadcenter.intel.com/download/21764/Intel-ME-8-Intel-Management-Engine-Driver-for-Intel-6-Series-Chipset-Based-Desktop-Boards?product=54876

Chipset: Intel® Chipset Device Software for Intel® Desktop Boards with 6 Series Chipset:

https://downloadcenter.intel.com/download/21926/Chipset-Intel-Chipset-Device-Software-for-Intel-Desktop-Boards-with-6-Series-Chipset?v=t https://downloadcenter.intel.com/download/21926/Chipset-Intel-Chipset-Device-Software-for-Intel-Desktop-Boards-with-6-Series-Chipset?v=t

Graphics: Intel® HD Graphics Driver for Windows* 7:

https://downloadcenter.intel.com/download/23280/Graphics-Intel-HD-Graphics-Driver-for-Windows-7?product=54876 https://downloadcenter.intel.com/download/23280/Graphics-Intel-HD-Graphics-Driver-for-Windows-7?product=54876

Hope this helps.

Regards,

Hellen.

Re: Intel HD Graphics crashes the PC after update

idata — Mon, 26 Sep 2016 17:15:57 GMT

Hi Saeed92,

I have been checking this thread and I was wondering if the information provided helps you.

Regards,

Hellen.