topic HDMI audio problem with Graphic 630 in Graphics

HDMI audio problem with Graphic 630

AChen103 — Tue, 09 Oct 2018 15:27:37 GMT

Hi here is my computer device info

My problem is that I can't see HDMI audio in playback device option,it only appear speaker and headphone

i've followed the unintall and reinstall step, and updated drivesr to latest. But still not work.

Can anyone help?

thanks

Re: HDMI audio problem with Graphic 630

idata — Tue, 09 Oct 2018 22:02:01 GMT

Hello An.C

Thank you for posting in the Intel® community.

In the device manager, you should see the Intel® display audio, to find the HDMI audio in playback device could be found on the Windows volume mixer or Windows sound setting.

Hope this helps.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: HDMI audio problem with Graphic 630

AChen103 — Wed, 10 Oct 2018 04:20:33 GMT

Thank you for the reply, but i cannot find HDMI audio in playback device

i checked the display option still not showing, i connect to a monitor with HDMI port, this can present the view but there are no audio device detect by system.

im sure the cable and monitor are ok(test by other computer), is there anything else i can do?

Re: HDMI audio problem with Graphic 630

idata — Wed, 10 Oct 2018 16:58:13 GMT

Hello An.C

Thank you for the information.

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility, Steps to save the report:

Run the utility.
Click on "Scan" to get the scanned system.
Once the scan is complete click on "next".
Use the "save" option, save the report to your desktop.
To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

What is the brand and model of the display?
What driver versions have been tested on the system?
Where you able to see the HDMI audio in the playback device at some point?
Is this OS a new recent installation?

Hope this helps.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: HDMI audio problem with Graphic 630

idata — Mon, 15 Oct 2018 23:09:08 GMT

Hello An.C

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: HDMI audio problem with Graphic 630

AChen103 — Fri, 19 Oct 2018 14:19:18 GMT

Hello

Thank you for your help, but i've reuturned the computer so currently there is no problem.

Thank you.