topic Re: How switch from desktop to second display in Graphics

How switch from desktop to second display

LCONS1 — Mon, 20 Mar 2017 20:24:19 GMT

MICROSOFT update automaticaly my computer LENOVO IDEA CENTRE 300-20ISH in WINDOWS 10,adapter INTEL HD GRAPHICS 530, my graphics driver at version 21.20.16.4590 and now I cant switch monitor from desktop with right click to second display ,LED SAMSUNG.I don't appeare on desktop 'GRAPHIC PROPERTIES' with right click on desktop and I can't switch to DIGITAL TELEVISION.

With my older driver version all work ok .

SOLUTION?

THANKS!

Re: How switch from desktop to second display

idata — Tue, 21 Mar 2017 16:09:22 GMT

Hello ANDO2:

Thank you very much for joining the Intel® graphics community.

Thank you as well for providing that picture.

According to the specifications of the laptop located on the link below, the graphics feature is supported by both Intel and Nvidia:

http://psref.lenovo.com/syspool/Sys/PDF/Lenovo%20Desktops/ideacentre%20300/ideacentre%20300.pdf http://psref.lenovo.com/syspool/Sys/PDF/Lenovo%20Desktops/ideacentre%20300/ideacentre%20300.pdf

We just wanted to make sure if the above information is correct, in order for us to be able to do that, please provide the following information:

Please install the SSU tool (System Support Utility):

You will be able to download it on the following link:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it.

Also, if you are able to access the Intel® HD Graphics control panel, please choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it.

Also, by any chance do you remember the graphics driver version that was installed on the PC before the Microsoft update?

That monitor that it is not showing, did you try to reconnect it and make sure it is properly attached to the PC?

Any further questions, please let me know.

Regards

Alberto

Re: How switch from desktop to second display

LCONS1 — Wed, 22 Mar 2017 20:22:46 GMT

THANKS for answer!

OLD DRIVER VERSION maybe is possible v.20.19.15.4463 or v20.19.15.4454 launch in 2016.

The monitor[DIGITAL DISPLAY in old driver] work very well ,but not I can switch now to LED SAMSUNG[ DIGITAL TELEVISION ] with desktop properties right click in new graphics driver.SOMETHING change!

Re: How switch from desktop to second display

idata — Thu, 23 Mar 2017 22:22:27 GMT

Hello ANDO2:

You are welcome.

Thank you very much for providing the information and files above, we really appreciate that.

As a troubleshot step, we can try to un-install the current graphics driver from device manager and test older drivers.

Open the Device Manager

Expand the Display Adapters section.

Find the Intel Graphics Driver.

Right click Intel Graphics Driver and select Uninstall.

Select the check box Delete the driver software for this device.

Reboot the computer after uninstall process has finished.

On the following link you will find the steps to install the driver manually:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

We can try drivers:

Driver 4542:

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-for-Windows-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-for-Windows-15-45-?product=88345

Driver 4463:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Driver 4424:

https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Also, do you have the option to test the PC with another HDMI cable?

Are you using adapters or converters to connect the displays?

Please let me know the results of trying the steps above.

Any questions, please let me know.

Regards

Alberto

Re: How switch from desktop to second display

idata — Tue, 28 Mar 2017 23:23:16 GMT

Hello ANDO2:

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards

Alberto

Re: How switch from desktop to second display

LCONS1 — Sat, 01 Apr 2017 15:17:16 GMT

NOW with old graphics driver 4542 everything is ok,but how stop MICROSOFT WINDOWS UPDATE GRAPHIC DRIVER?

NO USING ADPTERS or CONVERTERS,i don't have option now for another hdmi cable.Howewer ,I think problems is new update driver ,no hdmi interface.

THANKS!

Re: How switch from desktop to second display

idata — Mon, 03 Apr 2017 21:31:10 GMT

ANDO2, Perfect, excellent, it is great to hear the problem got fixed by installing driver 4542.

And yes, the problem seems to be related to the driver, in order to stop the Microsoft® Windows® driver update from happening we can try the following steps:

https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/ https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

Please let me know the results of trying the instructions above.

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Any questions, please let me know.

Regards,

Alberto

Re: How switch from desktop to second display

idata — Mon, 10 Apr 2017 22:34:00 GMT

ANDO2, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto