topic Re: Intel HD Graphics 630 in Graphics

Intel HD Graphics 630

idata — Mon, 05 Jun 2017 19:04:59 GMT

Hello Intel,

I have a big problem with Intel HD Graphics 630 the colors is really bad and i can't download the newest driver! I had used Intel Driver Utility and tried downloading it from this link: https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 Downloads for Intel® HD Graphics 630 I please you help me! .

On i try to install the new driver i get this message:

http://prntscr.com/fg962d http://prntscr.com/fg962d

Right now i had version: 21.20.16.4599 of Intel HD Graphics 630

The version i try to install is: 21.20.16.4678

Best regards Simon.

Re: Intel HD Graphics 630

idata — Mon, 05 Jun 2017 21:05:18 GMT

Hi Simon942: Thank you very much for joining the Intel® Graphics communities.

The Intel® driver update utility depending on the system you are using is not that accurate in finding and installing the drivers, that is why we recommend to install the drivers manually.

In order to look for the proper driver, we just wanted to check:

What is the model of the motherboard?

What is the model of the processor?

If this is laptop, what is the model of the laptop?

Which Windows version are you using?

Any further questions, please let me know.

Regards

Alberto R

Re: Intel HD Graphics 630

idata — Mon, 05 Jun 2017 21:50:22 GMT

Motherboard: (ASUS) GL553VD (U3E1)

CPU: Intel Core i5-7300HQ CPU @ 2.50GHz

Laptop model: ASUS ROG STRIX GL553VD-DM373T

Windows version: Windows 10 1703 (Creator update)

Best regards Simon

Re: Intel HD Graphics 630

idata — Tue, 06 Jun 2017 17:55:58 GMT

Simon942: Thank you very much for providing that information.

Just to let you know, we recommend to install the graphics drivers provided by the manufacturer of the board, since the Intel graphics drivers are generic and they may or may not work with your system.

I was looking on ASUS web site and actually the latest graphics driver version available for your board is 4599, that is the one currently installed on your computer:

https://www.asus.com/us/Laptops/ROG-GL553VD/HelpDesk_Download/ https://www.asus.com/us/Laptops/ROG-GL553VD/HelpDesk_Download/

Based on that, your system might not be fully compatible with driver version 4678, but in order to try to fix this problem we can try an older driver version, like 4664 or 4627:

https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630

Another step to try will be to do a BIOS update to the latest version: 302, but first please get in contact with ASUS directly to get the instructions of how to do it and to confirm if that is the proper step to resolve the problem:

https://www.asus.com/us/Laptops/ROG-GL553VD/HelpDesk_Download/ https://www.asus.com/us/Laptops/ROG-GL553VD/HelpDesk_Download/

https://www.asus.com/us/support/ https://www.asus.com/us/support/

Please let me know the results of trying the drivers above.

Any questions, please let me know.

Regards

Alberto R

Re: Intel HD Graphics 630

idata — Tue, 06 Jun 2017 18:26:28 GMT

Hello,

Thank you, I understand why I could not install it and also fixed my problem by updating my BIOS

Best Regards Simon

Re: Intel HD Graphics 630

idata — Tue, 06 Jun 2017 19:06:15 GMT

Simon942: You are welcome. Thank you very much for letting us know that information. Perfect, excellent, it is great to hear the problem was resolved by updating the BIOS.

Any other inquiry, do not hesitate in contact us again.

Regards

Alberto R