topic Re: Intel HD Graphics Control Panel doesn't open in Graphics

Intel HD Graphics Control Panel doesn't open

MAndr19 — Sat, 13 Oct 2018 17:11:07 GMT

I have a Dell Inspiron 3567 laptop with an Intel HD Graphics 520, when I bought it months ago the Intel control panel was working like a charm, however in the last couple of weeks I cannot open the Intel control panel... it shows that it's initializing and then disappears, i have tried multiple driver re-installations from the Intel website and the Dell website but to no success.

I have included the result from the support assist.

Re: Intel HD Graphics Control Panel doesn't open

idata — Mon, 15 Oct 2018 21:21:31 GMT

Misho: Please un-install the current graphics driver from "Device Manager" and then restart the laptop.

We recommend to install the graphics driver provided by Dell, since that driver was customized by them to work with your specific platform, please install driver version 23.20.16.4973, A06:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=G49WC&osCode=WT64A&productCode=inspiron-15-3567-laptop

Since the processor works with the Intel® HD Graphics 520 controller, we can also try to install the Intel generic driver version 25.20.100.6326:

https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=88355

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel HD Graphics Control Panel doesn't open

MAndr19 — Tue, 16 Oct 2018 19:32:23 GMT

Un-installed the driver twice and installed the other ones as requested, but it did not help... the control panel does not open.

Is there an alternative way to make 4:3 resolutions stretched on this 16:9 monitor? Since I only need the control panel for this...

Re: Intel HD Graphics Control Panel doesn't open

idata — Tue, 16 Oct 2018 20:00:09 GMT

Misho: We are sorry to hear the issue persists.

Once again, please un-install the graphics driver from device manager:

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

After that, install the driver one more time this time manually:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

You should be able to access the the control panel once the driver gets installed.

In regard to your question, Windows provides some resolutions, enter "Display Settings" on the search bar, then look for "Advanced Display Settings" in there you will be able to see the ones available.

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel HD Graphics Control Panel doesn't open

MAndr19 — Wed, 17 Oct 2018 11:12:21 GMT

Still not opening.

As for the alternative method it is not going to help, I need to stretch the 4:3 resolution not just to select them.

Re: Intel HD Graphics Control Panel doesn't open

idata — Wed, 17 Oct 2018 19:56:10 GMT

Misho: Thank you for providing those results.

The SSU report shows that the laptop might be working with two different graphics controllers, Intel and AMD, as you can confirm here, since there are graphics drivers available for both of them, try to install the AMD driver version 23.20.768.12, A05 as well:

https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3567-laptop/drivers https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3567-laptop/drivers

https://www.dell.com/support/home/us/en/04/drivers/driversdetails%3FdriverId%3DFPJ8X%26osCode%3DWT64A%26productCode%3Dinspiron-15-3567-laptop https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=FPJ8X&osCode=WT64A&productCode=inspiron-15-3567-laptop

If the issue persists, then please provide the graphics report so we can verify a few details about your platform:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel HD Graphics Control Panel doesn't open

idata — Mon, 22 Oct 2018 20:11:35 GMT

Misho: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation