topic Re: Intel(R) HD Graphics Family sudden black screen in Graphics

Intel(R) HD Graphics Family sudden black screen

DChen54 — Thu, 24 Aug 2017 15:34:21 GMT

I've been dealing with weird graphical behaviors after upgrading to Windows 10, listed below:

Green screen when a video is paused.
Playing Minecraft with 1fps
Whole laptop lags while watching / buffering a video

I've also tried updating the driver from Device Manager, as well as Intel Update Utility, but they don't work.

I've tried updating to Intel Graphics Driver 15.40.36.4703,thing went normal, but after a while, a black screen appeared for a few seconds, then back to normal. After that, everything reverted to what I mentioned above.

I've also tried updating to Intel Graphics Driver 15.46.02.4729, but my laptop don't meet the minimum requirements.

Here are my system information that you might need:

ItemValue

OS Name Microsoft

Windows 10 HomeVersion10.0.15063 Build 15063System ModelAspire V7-582PSystem Typex64-based PCProcessorIntel(R) Core(TM) i5-4200U CPU @ 1.60GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)

Please help! I really need it to work desperately! Thank you!

Re: Intel(R) HD Graphics Family sudden black screen

Stefan3D — Thu, 24 Aug 2017 16:16:40 GMT

DC20 schrieb:

I've also tried updating to Intel Graphics Driver 15.46.02.4729, but my laptop don't meet the minimum requirements.

4703 is indeed the latest driver for your Haswell, 4729 is exclusively for Skylake and beyond.

Try to roll back to build 4624: https://downloadcenter.intel.com/download/26682/Intel-Graphics-Driver-for-Windows-15-40-?product=86210 Download Intel® Graphics Driver for Windows* [15.40]

Otherwise try the antiquated driver from Acer https://www.acer.com/ac/en/US/content/support-product/4823?b=1 Product support

Re: Intel(R) HD Graphics Family sudden black screen

DChen54 — Fri, 25 Aug 2017 09:43:33 GMT

Thanks for the reply Stefan3D, I have tried both your solutions but they only worked for a few minutes, then the black screen appeared for a few seconds.

My current driver version is 4624, should I update to the latest driver (4703)?

Re: Intel(R) HD Graphics Family sudden black screen

Stefan3D — Fri, 25 Aug 2017 12:22:04 GMT

Since 4703 is a security fix, you should do so. Check out: https://security-center.intel.com/advisory.aspx?intelid=INTEL-SA-00077&languageid=en-fr Intel® Product Security Center

Regarding black screen you could also check your energy settings, power plan etc.

Re: Intel(R) HD Graphics Family sudden black screen

idata — Fri, 25 Aug 2017 18:26:19 GMT

Hello DC20,

I understand you are having several graphics issues after Windows 10* upgrade.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred D.

Re: Intel(R) HD Graphics Family sudden black screen

DChen54 — Sat, 26 Aug 2017 02:44:01 GMT

Here's the log Stefan3D

----------------------------------

# SSU Scan Information

Scan Info:

Version:"2.5.0.8"

Date:"08/26/2017"

Time:"00:00:38.7143248"

# Scanned Hardware

Computer:

- "Display"

Intel ® Graphics Driver Version:"20.19.15.4703"

- "Intel(R) HD Graphics Family"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics Family"

Link:"http://www.intel.com/content/www/us/en/search.html%3Fkeyword%3DHD%2BGraphics%2BFamily http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family"

CoInstallers:"igfxCoIn_v4703.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"06/09/2017 08:00 AM"

Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"20.19.15.4703"

INF:"oem48.inf"

INF Section:"iHSWM_w10"

Install Date:"Not Available"

Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_0A16&SUBSYS_079B1025&REV_09\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"60 Hz"

Resolution:"1366 X 768"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

...# SSU# ...

Re: Intel(R) HD Graphics Family sudden black screen

idata — Mon, 28 Aug 2017 16:48:43 GMT

Hello DC20,

Thanks for the information you sent to me.

I would like you to try disabling Windows 10* Game Mode. In order for you to access the setting click on Start -> Settings -> Gaming -> Game Mode.

If issue persists I would like you to try uninstalling current graphics driver and then reinstalling it again. Please try the graphics driver Acer* provides on their website. You can download it from this link https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635735802814510590 https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635735802814510590

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.

Let me know if issue persists or not.

Regards,

Fred D.

Re: Intel(R) HD Graphics Family sudden black screen

DChen54 — Tue, 29 Aug 2017 15:23:46 GMT

Thanks for the reply Stefan3D, I have tried your method and tried to reinstall again after uninstalling the previous driver. But upon installation, I came across this error message

What should I do? I cannot install the driver from the link that was provided.

Re: Intel(R) HD Graphics Family sudden black screen

idata — Tue, 29 Aug 2017 23:03:38 GMT

Hello DC20,

I am sorry to hear you are still having issues with your computer.

I would like you to try installing previous version of the graphics driver. Please download the driver that is on this link https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip

Let me know if issue persists or not.

Regards,

Fred D.

Re: Intel(R) HD Graphics Family sudden black screen

DChen54 — Wed, 30 Aug 2017 16:37:04 GMT

It's working fine now, thanks! Stefan3D

Re: Intel(R) HD Graphics Family sudden black screen

idata — Wed, 30 Aug 2017 23:20:08 GMT

Hello DC20,

I am glad to hear issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.

Regards,

Fred D.

Re: Intel(R) HD Graphics Family sudden black screen

JNdur — Mon, 06 Nov 2017 02:11:32 GMT

Will this solution work on my Dell latitude e5440 laptop?

Re: Intel(R) HD Graphics Family sudden black screen

idata — Mon, 06 Nov 2017 18:11:45 GMT

Hello Babayega,

The same driver may work in your computer since the processor model is similar. You may try installing the graphics driver I provided, but if you have any trouble with the driver please create another thread.

Regards,

Fred D.