topic Re: Display issue in Graphics

Display issue

GWest5 — Sun, 01 Dec 2013 03:29:10 GMT

Hi guys

I have just had a new media pc built based around an asus sabertooth z87 board and an i5 4670K processor using on-board graphics

I have it connected to a yamaha RxZ11 and a panasonic TH-50PZ850A plasma

My problem is that if i restart the pc i get no picture unless i connect a hdmi cable directly to the tv and reset the pc then i can connect it through the yamaha again.

I have two laptops with nvidia graphics and neither has a problem restarting when connected through the yamaha and displaying on the plasma.

any ideas

Regards

Glen

Re: Display issue

Kevin_M_Intel — Mon, 02 Dec 2013 15:22:51 GMT

Hi Remoteglen.

Can you please post your dxdiag report here? There is some more information I would like to check from your system.

Re: Display issue

GWest5 — Tue, 03 Dec 2013 09:16:05 GMT

Hi Kevin

Thankyou for replying.

I have attached what you asked for

Regards

Glen

Re: Display issue

Kevin_M_Intel — Fri, 06 Dec 2013 17:38:22 GMT

Hi Remoteglen,

I recommend you updating the bios in your system by using the software provided by your computer manufacturer. You can check that at the following link:

http://www.asus.com/Motherboards/SABERTOOTH_Z87/# support http://www.asus.com/Motherboards/SABERTOOTH_Z87/# support

After upgrading the bios in your system, I recommend you checking for firmware update for your AV receiver. Once this is done, try installing the monitor driver and then installing again the latest graphics driver from our side at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers