topic Re: HD4000 Driver Installation brings Popup "Operating System not supported" in Graphics

HD4000 Driver Installation brings Popup "Operating System not supported"

SE_1 — Mon, 02 Dec 2013 10:52:46 GMT

Hi,

the auto driver update detection of the intel site proposed me an update for my HD4000. When i want to install it a popup appears that says "Operating System not supported".

My OS is Windows 7 Enterprise SP1 64 Bit

i try to install file Win64_15338.exe

Does someone know what the problem could be?

thanks & regards

Re: HD4000 Driver Installation brings Popup "Operating System not supported"

TBoss2 — Tue, 03 Dec 2013 11:02:47 GMT

Hi LaMotta,

I had the same problem as you, it turned out that we have existing drivers on our system (is yours a Dell?)

See here for the solution/work-around: :

"If you are having trouble with installing the driver, it can be for various reasons. Most commonly, it is because your system currently has a driver that was installed by your OEM, and those drivers present various error messages to the effect of "this driver is not suitable for your computer because your OEM said so!". If that is the case, you should follow the http://www.intel.com/support/graphics/sb/CS-022355.htm Manual Driver Installation instructions to install your driver (this is prefaced by downloading the .ZIP version of the driver from the links above)."

Here is the solution: http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics — Computer Manufacturer Graphics Driver Detected

Re: HD4000 Driver Installation brings Popup "Operating System not supported"

Kevin_M_Intel — Tue, 03 Dec 2013 15:48:11 GMT

Hi LaMotta,

If you are having problems to install the driver using the Intel Driver Update Utility, as timboss says, the problem may be related to the driver you currently have installed.

Try doing the following:

Uninstall the driver from device manager.
Download the latest driver for your controller at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=Drivers

In case that you are having problems to install the .exe file you can try with the manual driver installation. Here you have the information for the manual driver installation:

http://www.intel.com/support/graphics/sb/CS-022355.htm http://www.intel.com/support/graphics/sb/CS-022355.htm

Re: HD4000 Driver Installation brings Popup "Operating System not supported"

PGab — Sun, 05 Jan 2014 23:33:56 GMT

Hello Kevin !

Same problem and I've tried with the .exe and the manual procedure it doesn't work.

So what can I try ?

Thanks

Re: HD4000 Driver Installation brings Popup "Operating System not supported"

Kevin_M_Intel — Thu, 09 Jan 2014 17:14:55 GMT

Hi PatGab,

Sorry to hear that but let me help you.

Do you have the same graphics controller? Can you please post your dxdiag report here?