topic Re: How can i fix "Application has been blocked from accessing graphic hardware" ? in Graphics

How can i fix "Application has been blocked from accessing graphic hardware" ?

KTran9 — Sat, 26 Aug 2017 06:53:05 GMT

Whenever i run any games or try to use program that requires 3D graphic there're an error popped up that said "Graphics driver has stopped and recovered"..After i updated Windows it's say "Application has been blocked from accessing graphic hardware".

I tried everything like reinstall driver, running sfc/DISM repair, set the TdrDelay, reinstall Windows, update BIOS, etc... but no use.

I'm using Intel HD Graphic 3000 with Windows 8 x64.

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

idata — Mon, 28 Aug 2017 23:19:20 GMT

Hello Khiem,

I understand that when you open a program that requires 3D graphics you get an error message that says "Application has been blocked from accessing graphic hardware".

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred D.

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

KTran9 — Tue, 29 Aug 2017 11:15:09 GMT

Please don't mention about Windows 10 is not supported, as i said above i already tried with Windows 8 but still not help, and i also tried with Windows 7 too.

Anyway i'm trying to search for hardware problem possibility now, but i would glad if there're not and you can still help me solve this problem.

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

idata — Tue, 29 Aug 2017 17:48:18 GMT

Hello Khiem,

Is it possible for you to run Intel® System Support Utility on Windows 8* or Windows 7*?

The thing is that there are no troubleshooting steps we can provide for Windows 10*.

Please also run the following utility and let me know if the test passes or not https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Regards,

Fred D.

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

KTran9 — Tue, 29 Aug 2017 19:13:23 GMT

I did run the tool when i roll back to Windows 8 and still keep the report, but the report is incorrect because i see it can't pass the Gfx test. The test window only show colors on the first time and then totally black screen, keep freezing and not responding for an hour so i had to close it, then the tool reported "pass" (?).

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

idata — Wed, 30 Aug 2017 17:45:42 GMT

Hello Khiem,

Thanks for the additional information you sent to me.

If there were some troubles while running the Intel® Processor Diagnostic Tool then the issue might be hardware related. I would like you to try installing a couple of computer drivers on Windows 8*, but if issue persists the issue might be related to hardware failure.

Please install this driver first, and then restart the computer http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=MPGY4 http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=MPGY4

Please download this graphics driver https://downloadmirror.intel.com/24696/a08/win64_152823.zip https://downloadmirror.intel.com/24696/a08/win64_152823.zip

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

If issue persists I recommend making sure there is no antivirus or firewall that might be causing this behavior. Just for testing purposes you can temporarily disable antivirus and/or firewall.

Another troubleshooting step you can try is temporarily disabling User Account Control. This link will show you how https://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/ https://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/

Please try one troubleshooting step at a time. Please make sure you enable antivirus/firewall/user account control later on so your computer can be protected.

Let me know if issue persists or not.

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards,

Fred D.

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

KTran9 — Thu, 31 Aug 2017 15:02:35 GMT

I got to technical support speciallists and they confirmed this is a hardware issue. The intergrated GPU on CPU were damaged and not be able to handle graphic gaming anymore, but somehow it's still work fine for normal use, except for gaming.

The true is, this problem did happened to me sometimes, but it still recovered just take a bit rest. Maybe this time it's totally dead.

This is a waste to replace a laptop CPU only for getting another intergrated chipset working. So maybe i have to get a new PC, nothing much i can do now (maybe little hope for it comes back).

Re: How can i fix "Application has been blocked from accessing graphic hardware" ?

idata — Thu, 31 Aug 2017 22:14:06 GMT

Hello Khiem,

I am sorry to hear the issue is related to a hardware failure.

You may try checking with Dell* if there is any other option available you can use to get the problem fixed.

Regards,

Fred D.