topic Re: Second monitor is not detected in Graphics

Second monitor is not detected

YYege — Sun, 17 Dec 2017 16:59:39 GMT

Hello,

I own a Yoga 3 Lenovo. I use 2 monitors daily. A week ago I updated my windows 10. Since then my laptop doesn't recognize the second monitor.

I made sure to update my Graphics 5500 driver. and still, can't make a second screen detected.

What can I do?

Re: Second monitor is not detected

idata — Mon, 18 Dec 2017 21:42:51 GMT

Hi yaronyeg: Thank you very much for contacting the Intel® Graphics communities. We will do our best to assist you with this scenario.

In regard to your inquiry, we recommend to install the graphics drivers provided by Lenovo, since they were customized by them to work with your specific platform, please install driver 4278:

https://pcsupport.lenovo.com/sa/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-lenovo/downloads https://pcsupport.lenovo.com/sa/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-lenovo/downloads

If the problem persists, then we can try driver version 4835 the latest for HD Graphics 5500:

https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210 https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210

If the problem gets fixed after trying the steps above, then we recommend to disable the Windows automatic updates. On the link below you will find information about how to do that, otherwise you can always get in contact with Microsoft:

https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/

https://support.microsoft.com/en-us/contactus/ https://support.microsoft.com/en-us/contactus/

Any further questions, please let me know.

Regards,

Alberto R

Re: Second monitor is not detected

idata — Wed, 27 Dec 2017 23:45:06 GMT

yaronyeg: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto R

Re: Second monitor is not detected

YYege — Fri, 05 Jan 2018 15:43:03 GMT

Hi Alberto,

I tried all of the above, unfortunately, none of them was effective.

Re: Second monitor is not detected

idata — Sat, 06 Jan 2018 00:40:34 GMT

Hi yaronyeg: Thank you for letting us know the results, we are sorry to hear the issue persists.

In this case we can test older driver versions, try to install drivers 4332 and 4474:

https://downloadcenter.intel.com/download/27414/Beta-Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/27414/Beta-Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210

https://downloadcenter.intel.com/download/25588/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=86210 https://downloadcenter.intel.com/download/25588/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=86210

Please provide the graphics report, make sure that the monitor is connected while following the next steps:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Any questions, please let me know.

Regards,

Alberto R

Re: Second monitor is not detected

idata — Wed, 10 Jan 2018 22:14:48 GMT

yaronyeg: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto R