topic Re: View problem since update in Graphics

View problem since update

Ev_d_ — Thu, 08 Jun 2017 09:14:05 GMT

Since the last update of my Intel Pentium CPU 3825U @1.90 GHs (4cpus) the view of my desktop jumps to blue for a view seconds.

This happends a view times a day.

And when i right click on an item my Laptop likes to be frozen because it's doing nothing.

Even on that moment the task manager is not working.

What is the reason for it?

The update i have from the Intel site.

Re: View problem since update

idata — Thu, 08 Jun 2017 17:02:25 GMT

Hello Enrico1960,

Could you please provide more information regarding this matter? Respond the questions below.

What is the update you are referring to?
Provide your computer model
Provide your operating system
What are the drivers you have update from our site?

Regards,

Amy C.

Re: View problem since update

Ev_d_ — Fri, 09 Jun 2017 05:34:35 GMT

I have reinstall Windows 8.1 64bits again because some problems.

After reinstall i was on your site to download the latest updates for my Intel Pentium CPU 3825U @ 1,90 GHs.

My Laptop model is Acer Aspire E5-473.

Re: View problem since update

idata — Fri, 09 Jun 2017 15:00:21 GMT

/thread/115215?prevContainerType=14&prevContainerID=2085 Enrico1960, instead of updating the driver from our end, please try installing the customized driver from Acer.

Update the following drivers:

BIOS Improve system performance version 1.13
Chipset Driver
Serial IO Driver
VGA Driver NVIDIA
VGA Driver Intel

Find these here https://www.acer.com/ac/en/ID/content/support-product/5990;-;Aspire%20E5-473 Product support, filter by your operating system.

Regards,

Amy C.

Re: View problem since update

Ev_d_ — Sat, 10 Jun 2017 04:20:37 GMT

I have download and install the programs.

But with install the NVIDIA driver i get this answer.

What to do now?

Re: View problem since update

Ev_d_ — Sat, 10 Jun 2017 23:29:10 GMT

And since the updates i get a view times an black screen from cmd.exe to see.

Why this?

Re: View problem since update

idata — Mon, 12 Jun 2017 19:09:56 GMT

/thread/115215 Enrico1960, at this stage I would recommend getting in contact with Acer in order to get more assistance regarding the NVIDIA driver installation and also regarding the issue you are facing with. It is possible that they are aware of the situation and can provide more troubleshooting steps.

From my end, you can try one more time install the latest driver for your graphics controller: https://downloadcenter.intel.com/download/26544/Graphics-Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=86348 Download Intel® Graphics Driver for Windows 7*/8.1* [15.36]

Regards,

Amy C.