topic Re: Any reason why only one of the nuc8i7HVK HDMI ports seems to work? in Graphics

Any reason why only one of the nuc8i7HVK HDMI ports seems to work?

VCatt — Tue, 18 Sep 2018 10:15:33 GMT

I am trying to use 2 monitors but only the front HDMI port on my new nuc8i7HVK seems to work. I have tested both screens and they work on that front port, but not the back one. Both cables work also. Win10 says it can't detect a second screen in the Display settings no matter what I do. I have been on the Intel site and downloaded all latest drivers. Rebooted several times. Anyone have any ideas?

Re: Any reason why only one of the nuc8i7HVK HDMI ports seems to work?

idata — Tue, 18 Sep 2018 19:57:21 GMT

VirginiaC: We will do our best to assist you with this scenario.

We will do further research on this matter and we will try to replicate the issue, as soon as I get any updates I will post all the details on this thread.

Any questions, please let me know.

Regards,

Alberto R

Re: Any reason why only one of the nuc8i7HVK HDMI ports seems to work?

Ronny_G_Intel — Wed, 19 Sep 2018 17:47:47 GMT

Hi VirginiaC,

Could you please run the Intel® System Support Utility for Windows* https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* and attach the report to the community?

Remember that you really need to have the Radeon* Graphics and the Intel(R) HD Graphics driver installed.

https://downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-bit-for-the-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK?product=126143 Download Radeon™ RX Vega M Graphics Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-the-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK?product=126143 Download Intel® HD Graphics Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

Regards,

Ronny G

Re: Any reason why only one of the nuc8i7HVK HDMI ports seems to work?

VCatt — Wed, 19 Sep 2018 19:29:52 GMT

Hi there

After spending HOURS downloading all recommended drivers and reading up on it on the internet, we took the unit back to the store who agreed something was wrong and their technicians (who originally configured it) did something to install other drivers (possibly the ones you have provided below) and it's now all working. Such a relief.

Many thanks

Virginia

Re: Any reason why only one of the nuc8i7HVK HDMI ports seems to work?

Ronny_G_Intel — Wed, 19 Sep 2018 21:58:00 GMT

Fantastic! Thanks for letting me know Virginia.

Regards,

Ronny G