topic how do I fix this ? igjxEM Mdule problem in Graphics

how do I fix this ? igjxEM Mdule problem

YAqui — Sun, 03 Jun 2018 20:40:30 GMT

I can't use my laptop ( Lenovo yoga 720 15 ikb) every time I try to play games it kicks me out telling me that error end is from the intel graphics processor

Re: how do I fix this ? igjxEM Mdule problem

idata — Mon, 04 Jun 2018 15:23:54 GMT

Hello ycaquino80,

Thank you for contacting us.

I understand that you are not able to play games in your system.

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

I hope to hear from you soon.

Best regards.

Diego S.

Re: how do I fix this ? igjxEM Mdule problem

YAqui — Mon, 04 Jun 2018 18:48:12 GMT

Thank for replying I hope this is it

Re: how do I fix this ? igjxEM Mdule problem

idata — Tue, 05 Jun 2018 20:03:30 GMT

Hello ycaquino80

Thank you for your response and for the additional information.

Based on your report, we noticed that your system works through Hybrid graphics.

Can you please try to run your games with the Nvidia* Graphics only and then monitor the results?

If you have any doubts, please go ahead and follow these steps:

1. Right-click on the desktop and select NVIDIA Control Panel.

2. Click Manage 3D settings in Select a Task.

3. Select your desired software from the Select a program to customize drop-down list on the Program settings tab.

4. Select the High-performance NVIDIA processor from the Select the preferred graphics processor for this program drop-down list.

5. Click Apply.

I hope to hear from you soon.

Best regards.

Diego S.

Re: how do I fix this ? igjxEM Mdule problem

YAqui — Fri, 08 Jun 2018 13:40:04 GMT

Thank you so much Diego I can finally play!!!!!!! One more question is there someway that all my apps automatically run with the NVidia card and I don't have to do that process over and over ?

Re: how do I fix this ? igjxEM Mdule problem

idata — Fri, 08 Jun 2018 18:38:18 GMT

Hello ycaquino80

Thank you for your response.

I am very glad to hear that you issue is now fixed.

In this case yes, you can select the apps that are going to run with your NVIDIA* car, so you can release the workload from the integrated GPU of your machine.

For this specific matter, we will need you to contact your system manufacturer so they can guide you through their troubleshooting steps.

You can contact them here:

https://support.lenovo.com/us/en

I hope this helps.

Best regards.

Diego S.