topic Re: Installer keeps installing wrong driver for my processor in Graphics

Installer keeps installing wrong driver for my processor

KOrti — Sat, 02 Jun 2018 04:22:21 GMT

I recently decided to reset my laptop and started to install my previous games. I launched a game and realized the game play was a bit choppy so I investigated. I had this problem a long time ago and forgot how I came up with a solution. My processor is an Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz but when I search up the drivers for it, it gives me a an exe file that keeps installing the i7-4600 drivers.

Laptop Specifications

Model: Lenovo Y50

Storage 1TB HDD

RAM: 16GB RAM

Graphic Cards: Intel(R) Core(TM) i7-4720HQ CPU @2.60GHz | Nvidia GeForce GTX 960M

Windows Specifications

Version: 1709

OS Build: 16299.431

Re: Installer keeps installing wrong driver for my processor

Stefan3D — Sat, 02 Jun 2018 04:42:59 GMT

Your processor contains a "Intel® HD Graphics 4600" GPU, you did not confuse that with "i7-4600"?

Anyway both i7-4720 and i7-4600 use the same driver.

Latest is here: https://downloadcenter.intel.com/download/27780/?product=78934 https://downloadcenter.intel.com/download/27780/?product=78934

Re: Installer keeps installing wrong driver for my processor

KOrti — Sun, 03 Jun 2018 23:03:47 GMT

Sorry, I am just confused on stuff. For example, if I were to use integrated graphics, my game would detect that I have "Intel(R) HD Graphics 4600" and not something like "Intel(R) Core(TM) i7-4720HQ CPU @2.60GHz." I'm just saying that before I reset my pc I had this exact problem with games not detecting the right cpu and causing games to be unplayable to due how poor the performance is. I remembered that it had to do with something of the drivers. I'm not 100% sure how this thing works.

Re: Installer keeps installing wrong driver for my processor

idata — Wed, 06 Jun 2018 15:09:35 GMT

Hello KOrcheese,

Thank you for contacting us.

In this case just to be in the same page, let me provide you with little more information regarding your unit.

Based to the brief description of your case, we noticed that you own a Intel ® Core(TM) i7-4720HQ.

This unit has an embedded GPU (Graphics Processing unit) that is embedded on the CPU.

Your GPU works with the Graphic controller "Intel® HD Graphics 4600".

If your unit needs an update when it comes about graphic drivers you can download our latest Generic Drivers for your controller:

https://downloadcenter.intel.com/download/27780/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 https://downloadcenter.intel.com/download/27780/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496

As well we noticed that your unit has a discrete video card (Nvidia GeForce GTX 960M) so we would like you to provide us with a full system report so we can share better and more accurate information regarding your system.

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Please let us know he outcome once that you update your drivers.

I hope this helps.

Best regards.

Diego S.

Re: Installer keeps installing wrong driver for my processor

idata — Tue, 12 Jun 2018 13:56:29 GMT

Hello KOrcheese,

We just wanted to double check if you still need further assistance.

Please do not hesitate on contacting us back.

Best Regards,

Diego S.

Re: Installer keeps installing wrong driver for my processor

KOrti — Tue, 12 Jun 2018 22:38:38 GMT

Hello, sorry for the late reply.

I've come across a temporary solution to the screen tearing while playing games such as Fortnite, CSGO and Minecraft but i've come across another problem. The solution I had was that I factory reset my pc which installs an older intel graphics driver and because of this I run games normally with minimal screen tearing w/o vsync turned on. But by restarting my pc, my fps gets capped at 60fps even when vsync is turned off in-game and my control panels. I resulted to downloading a newer intel graphics driver but when that installs, all the screen tearing comes back and makes all games unplayable.

Re: Installer keeps installing wrong driver for my processor

idata — Wed, 13 Jun 2018 20:25:56 GMT

Hello KOrcheese,

Thank you for your response

Based on the brief description of your issue, we noticed that your system is running dual graphics between your Intel(R) Core(TM) i7-4720HQ CPU @2.60GHz and your Nvidia* GeForce GTX 960M.

Just for testing purposes can you please go ahead and test your games only with the Nvidia* graphics by following these steps:

1. Right-click on the desktop and select NVIDIA Control Panel.

2. Click Manage 3D settings in Select a Task.

3. Select your desired software from the Select a program to customize drop-down list on the Program settings tab.

4. Select the High-performance NVIDIA processor from the Select the preferred graphics processor for this program drop-down list.

5. Click Apply.

Please let us know the results.

I hope this helps.

Best regards.

Diego S.

Re: Installer keeps installing wrong driver for my processor

idata — Tue, 19 Jun 2018 14:46:20 GMT

Hello KOrcheese

I would like to verify one last time if you still need assistance?

Please do not hesitate on contacting us back again if necessary.

Best Regards,

Diego S.