topic Re: HD Graphics 4600 stopping due to reported problems in Graphics

HD Graphics 4600 stopping due to reported problems

GHage1 — Fri, 26 Jan 2018 17:15:32 GMT

Hello,

Here's some information on my laptop:

It's a Levovo Y50-70 touch

Windows 10, version: 10.0.16299

Intel Core i7-4700HQ 2.40GHz, version: 10.0.16299.15

Intel HD Graphics 4600, version: 20.19.15.4624

Nvidia GeForce GTX 860M, version: 23.21.13.9065

At random times the Intel graphics driver will stop working with the status code "Windows has stopped this device because it has reported problems. (Code 43)." When i notice this there is sometimes a box about the size of a desktop icon(~256x256), where the color of the pixels are distorted. This box will appear at different locations. I also notice this when I cannot connect a second monitor to my laptop. I will restart my computer and that usually fixes it, but this has become more frequent.

I know that this version of the graphics driver is "custom" from Lenovo, but it has been causing me problems. I see that for my laptop there is a driver download available for an "Intel VGA driver, version:10.18.15.4279" from the Lenovo website. It shows this driver was released: 7/26/2016 (Is this the same as it's current updated date?) whereas my current driver date is: 3/8/2017.

Should I uninstall the current one on my laptop and use this from Lenovo or should I download the Intel driver from the Intel site? What steps can take to resolve this?

Thank you,

Gav

Re: HD Graphics 4600 stopping due to reported problems

Stefan3D — Fri, 26 Jan 2018 17:24:36 GMT

Try drivers from this list https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600 Downloads for Intel® HD Graphics 4600

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)

Re: HD Graphics 4600 stopping due to reported problems

idata — Wed, 07 Feb 2018 19:15:38 GMT

Hello, Gav1234.

Thank you very much for taking the time to reach the Intel® Communities Team.

I was monitoring this thread and I do agree with the troubleshooting steps provided by Stefan3D, were able to perform them?

Antony S.