topic Re: intel HD 530 latest driver issue in Graphics

intel HD 530 latest driver issue

RMoha9 — Thu, 31 Aug 2017 15:26:49 GMT

System: Windows 10

Laptop: MSI GE62 6QD Apache Pro

Driver version: 22.20.16.4771

Issue: After Updating the drivers to the latest, And clicking on the sleep button, I ve tried to wake it up but the Only thing i can see is black screen and white lines!...

Re: intel HD 530 latest driver issue

idata — Thu, 31 Aug 2017 21:20:40 GMT

Hello ThDarker,

Thank you for contacting the Intel community.

I'm sorry about the issue you have experience after updating the graphics driver.

If you roll back to a previous driver version do you get the same problem?

Please try driver version https://downloadcenter.intel.com/download/26984/Intel-Graphics-Driver-for-Windows-15-40- 15.40.36.4703 and if the issue persists you can also try https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45- 15.45.19.4678

I just want to see if the issue has been recurring.

If the issue happens only with the latest graphics driver, we can try the following:

Uninstall the graphics driver from your system and reinstall it manually.

You can download the latest driver here:

https://downloadcenter.intel.com/download/27058/Intel-Graphics-Driver-for-Windows-15-46- Intel® Graphics Driver for Windows* [15.46]

Please check how to https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

Please let me know how it goes.

Best regards,

Ivan U.

Re: intel HD 530 latest driver issue

RMoha9 — Fri, 01 Sep 2017 02:32:12 GMT

The driver issue Doesn't persist when i roll down to an older version, Hopefully this issue Is fixed in later releases

Re: intel HD 530 latest driver issue

JGrif11 — Fri, 13 Oct 2017 14:24:40 GMT

We are experiencing the same screen with the same driver update. I will create a new thread.

Re: intel HD 530 latest driver issue

idata — Mon, 16 Oct 2017 20:11:22 GMT

Hello ThDarker and Jacobmgrrr,

We are currently investigating this issue under our internal bug ID 1406457227.

Updates about this issue are going to be posted on this other forum thread /message/501191 https://communities.intel.com/message/501191

Some customers have reported they have resolved the issue after updating the BIOS of the computer.

I recommend either posting your commend on the forum thread I provided about or using the "Follow" option that can be found on the upper right corner on the same thread.

Regards,

Fred D.

Re: intel HD 530 latest driver issue

RonaldM_Intel — Fri, 20 Oct 2017 21:39:36 GMT

Hello Everyone,

I would like to confirm that Intel is investigating this issue.

Please refer to this thread:

This is where we will be posting all news and updates concerning this situation.

I'll proceed to lock this thread in order to keep all reports under the same thread for increased visibility.

Kindest Regards,

Ronald M.